Information Technology Management

Travis Crenshaw

**** ** ***** **. ******.********@*******.*** 469-***-**** C

Oklahoma City, Oklahoma 73142

Vice President / CIO – Information Technology

Fast track professional successful in the planning and deployment of technology strategies and policies. Experienced leading IT operations and technical support for a global Fortune 500 corporation. Creative thinker, strong leader, and excellent communicator with the proven ability to achieve results seeking senior level management position.

Achievements

Passionate Learner: Managed initiatives to re-architect the infrastructure that lowered the cost of operations by 25%. These changes included adopting adaptive infrastructure techniques, standardizing and consolidating servers, and implementing standardized processes (ITIL framework). Although new to the healthcare industry when joining USPI, I quickly educated myself on HIPAA, Red Flag Rule, Stark Act, American Recovery and Reinvestment Act (ARRA), and the HITECH Act.

Detail Oriented: Sponsored a $15M capital project to standardize the desktop environment to reduce Total Cost of Ownership. Implemented desktop management tools on over 12,000 PCs including: Microsoft SMS for automated inventories and software distribution, remote control, and protection software. Implemented Tivoli event management on key servers. Implemented a monthly operations review with CFO to track and report key performance indicators and metrics used to manage Information Technology deliverables.

Business Accumen: Directed a support organization that delivered world-class technology services to 14,000 employees. Reduced operating costs by 40% while achieving 97% on internal service levels agreements (SLAs) and being rated best in class by Gartner’s Client Satisfaction Survey. Spearheaded effort to create governance committees to provide oversight, prioritization, and guidance on technology projects to ensure alignment with strategic business objectives.

Change Agent: Extensive experience leading project teams through detailed process to evaluate onsite and offshore outsourcing. This includes creating request for proposal, scope of work, proposal analysis, due diligence, and contract negotiation. Periodic review of vendor contracts and renegotiated favorable terms and conditions and pricing to improve services while decreasing costs.

Penchant for Action: Implemented backup data center within three months (one month ahead of schedule and 15% under budget) and built out infrastructure to support disaster recovery for eighteen critical business applications. Developed a strategic relationship with a key application vendor to ensure product releases were delivered on-time, with minimal defects, and aligned with company’s strategic requirements.

Professional Experience

Foundation HealthCare, Oklahoma City, Oklahoma

(Healthcare Management Services)

Chief Information Officer August 2014 to Present

Foundation HealthCare has equity interest in and manages over 11 Ambulatory Surgery Centers and 3 hospitals throughout the United States. While smaller in scale compared to my previous employment, Foundation recently completed a reverse merger to become public and has recognized the strategic importance of information technology. Reporting to the CEO as a member of the executive management team, I am responsible for leading a team that supports all aspects of the information technology for the organization. In addition, I am deeply involved in with business strategy and operations. Based upon my past experience, I have been charged with the responsibility to create and execute a technology strategic plan in support of the business initiatives to double in size within five years. My role also includes due diligence efforts for acquisitions and divestitures in support of that initiative. I have also overseen the development of a new surgically focused electronic health record with integrated revenue cycle management functions for our hospitals.

United Surgical Partners International, Addison, Texas

(Healthcare Management Services)

Vice President and Chief Information Officer January 2008 to August 2014

USPI has equity interest in and manages over 220 Ambulatory Surgery Centers and 14 hospitals throughout the United States. As a member of the executive management team, I am responsible for leading a team that supports all aspects of the information technology for the organization. These responsibilities include budget management, vendor management, application development and maintenance, employee management and development, infrastructure, security, strategy development, business alignment, project management office, support center, field services support, and voice and data support. Currently, I am responsible for leading a turnaround effort to enable the IT organization to support the growth of the business. These efforts include organizational redesign, major infrastructure upgrades, new process implementation, and strategy alignment.

Past accomplishments include:

In 2008, the IT team was awarded the “Outstanding Performance” award for radical improvements in customer service

2009 employee satisfaction scores improved in every category when compared to previous year

Successful implementation of a $3.5MM capital project to upgrade to Exchange 2007, MOSS 2007, and Active Directory

Creation and implementation of a metrics driven culture following ITIL incident, problem, and change methodologies

Successful upgrade of corporate patient accounting system (revenue management and scheduling tool from Source Medical AdvantX) and corporate consolidated financial system (Oracle) to stabilize environment

Selection and implementation of a document scanning and management system to save over $300K per year in courier fees

Implementation of a Project Management Office (PMO) to track and report project results

Led effort to document and test disaster recovery plan for six Tier 1 mission critical systems

Member of executive leadership team charged with implementing an Electronic Health Record (Cerner EHR) for 13 surgical hospitals to qualify for ARRA stimulus funds

Supported the technology needs of new business development while the company grew 25% since 2008

Member of steering committee to oversee the implementation of eClinical Works and Salesforce.com for 11 diagnostic facilities (True Results)

Supported the needs of Corporate Strategy team to deliver a doctor referral system on iPads

Buchanan Associates, Las Colinas, Texas

(Information Technology Services & Consulting)

Vice President of Strategic Accounts August 2004 to December 2007

Responsible for customer relationship management and new business development for selected strategic accounts. Member of executive management team responsible for company strategy, organizational development, and overall P&L. Oversee internal software development processes to delivery quality applications.

Consulting engagements included:

Negotiated an outsourcing agreement with Trinity Industries which was valued at $3M annually.

Developed a global data center strategy for Mary Kay Cosmetics, Inc.

Developed an IT Strategic plan for Trinity Industries

Responsible for leading teams that create responses to Request For Proposals (RFP)

Managed the creation of a production ready environment (staffing, processes, tools, etc.) for Ameripath (now part of Quest Diagnostics) to enable the successful support of their new lab information system. This work also included implementation of many Information Technology Infrastructure Library (ITIL) processes.

Redesigned customer facing processes (e.g., Help Desk) using ITIL for United Surgical Partners International.

TXU Business Services, Dallas, Texas

(Leading energy company providing services to over five million customers with a portfolio of $31B in assets.)

Senior Director, Oncor/TXU Business Services May 2003 to August 2004

Managed team responsible for customer relationship management, requirements analysis & design, application

development, project management, and technology / business strategy alignment. Chaired governance committee which supported a business case approach to technology investments. Delivered a 4.13 score (on a 5 point scale) from the Gartner Client Satisfaction Survey. Led I/T project team through outsourcing process which resulted in entire organization converting to Capgemini. Retained by TXU as sole I/T interface with Capgemini and TXU business units as member of governance team.

Vice President, Enterprise Services May 1999 to May 2003

Managed organization of over 340 professionals with an annual operating budget of $81MM. Responsibilities include the technical support and operations of a 1,800 MIP data center, a 1,200 node Windows NT and UNIX server environment, 12,000 PC’s, Help Desk, enterprise security, order fulfillment, asset management, disaster recovery and business continuity, WAN and LAN support, private microwave and two-way radio system, PBX systems, and infrastructure project management. Member of global I/T council with responsibilities for strategy development, architectural design, enterprise security, and implementation of a common infrastructure.

Various Technical and Mid-Level Management Positions June 1979 to May 1999

Managed staff (programmers, PC technicians, and telecom specialists) that provided technology services to account teams to enhance client support. Focused on I/T’s continuous improvement process through business planning, performance measurement, benchmarking, and activity based costing. Managed 40 professionals that provided technology services to business units as well as support for internal initiatives. Functions included Testing Labs, Project Management/Technical Consulting, Standards, and Architectural Strategies. Key results included implementing an Internet/Intranet strategy, publishing a corporate-wide technology architecture, and implementing an enterprise distributed management system. Provided technical support to Engineering community and responsible for all strategic planning activities related to midrange computers and technical workstations. Competent in analyzing business opportunities and preparing written/oral proposals to management.

Education

Amberton University Garland, Texas

Bachelor of Science in Management Technology, 1992

Western Texas College Snyder, Texas

Associate in Applied Science - Electromechanical Technology, 1981

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