Stuart Robertson

** ********* ***, *******, ** **725

Cell: 516-***-**** Email: acx3m9@r.postjobfree.com Tel: 631-***-****

Summary

Detail-oriented, hands-on warehouse supervisor and customer service manager with great leadership skills and solid process improvement experience in pick/pack, fulfillment and distribution environments. Excellent customer service and satisfaction record.

Skills

•Proven ability to schedule and manage workforce in line with business needs

•Project Management skills

•Resolving customer complaints

•Employee performance reviews

•Works well under pressure

•Multi-tasker

•Employee problem resolution

•Experienced in quality control

•Experience with Management Systems

•Dependable, independent worker

•Good interpersonal skills

•Proficient in Microsoft Office including Word, Excel, PowerPoint, Outlook; various Access-based databases; internet, email

•Flexible work schedule

•Task management systems; Ascent CRM; Sage for stock/inventory and cost control

Accomplishments

Process Improvement

•Implemented a quality control and productivity improvement plan which resulted in an 8% error rate reduction

Vendor Management

•Saved 10% on supply costs by negotiating with company's biggest supplier to implement change in packaging and delivery

Stocktaking

•Managed a twice yearly company stock-take, managing every company employee while every stock item was counted, recorded and checked

Experience

2015 - Present Volunteer Coordinator Huntington, NY

Little Shelter, 33 Warner Rd, Huntington, NY 11743

After promotion from Canine Handler, I am now responsible for the smooth running of the entire volunteer program at the shelter. I have over 400 volunteers to work with and ensure that they are fully trained on all aspects of dog handling and that they continually meet the high standards set by the shelter. I am responsible for interviewing, ‘hiring’ and training of all new volunteers as well as making sure the shelter has all volunteer needs taken care of.

I must make sure that all events are manned by responsible volunteers and the day to day aspects of running the shelter are taken care of.

2013 Stay at Home Dad

To 2015

I was solely responsible for the day to day care of my son. Commack, NY

2013 Customer Service Manager Yorktown Heights, NY Game Sportswear

•Managed the day-to-day operation of the customer service department

•Responsible for hiring and firing all staff

•Dealt with all escalated calls and written correspondence

•Handled staff and personnel issues, recruited and trained new customer service staff

•Performed day to day tasks of a Customer Service Operative

•Created reports for performance related issues

•Reported progress to management in weekly meetings

2010 Goods-In Manager Long Island City, NY & Mahwah, NJ

Net-A-Porter LLC

•Successfully led a multicultural team of 30 full-time distribution assistants and up to 15 temporary staff to efficiently perform goods-in operations for high-value fashion stock

•Appointed leader during the relocation of both stock and staff to a new location approximately 30 miles away

•Performed walk around inspection of warehouse on a daily basis to ensure all security and health and safety rules were followed

•Planned work and determined appropriate number of staff required for each individual department on an hourly basis

2007 Warehouse Manager Peterborough, England

to YourSchoolUniform.com, a division of Otto UK

2009

•Reporting directly to the company’s Managing Director, managed a team of up to 50 pickers and packers

•Implemented a quality assurance and productivity improvement program which resulted in an error rate reduction of over 8%

•Saved 10% on supply costs by negotiating with the biggest supplier to implement change in packaging and delivery

•Designed all aspects of the warehouse system, in conjunction with IT consultant, from the layout of the dispatch paperwork to the new computer system

•Coordinated twice-yearly complete stock-take, which meant managing every member of staff and the entire end-to-end process

Additional Information

•Hobbies: Playing golf (13 handicap), watching soccer, reading mystery and thriller novels, cooking and spending time with my family

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