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Customer Service Manager

Location:
Boston, Massachusetts, United States
Salary:
19.00
Posted:
January 02, 2017

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Denice Williams

*** ***** **, ********, ** *****508-***-****•acx3az@r.postjobfree.com

Summary

** ***** ** ********** ********* customer service, recertify applications for members of the American Disability Act, and senior centers throughout the Metro West area. Respond to inquiries and referrals for customers from vendors, and co-workers. Ability to work in a fast-paced environment with attention to detail. Excellent priority setting, organizational, time management, and multi-tasking skills, and ability to audit one’s own work. CPR/First aid certified, Conflict of interest policy certificate, Knowledge of laws Governing Confidentiality, and Rules of Ethical Behavior, and Knowledge of (HIPAA) Health Insurance Portability and Accountability Act.

Work Experience

Metro West Regional Transit Authority

2010-Present

Transportation Coordinator

Receive and place high volume of calls

Coordinate and schedule Transportation

Review documents for eligibility of service

Keep complete accurate records, logs and reports

Assist passengers with recertification and referrals

Collect cash, checks, and perform credit card transactions

Operate equipment to retrieve, review, and update information

Handle customer inquiries, complaints, billing questions, and payments

Victory Program 2015-Present

Weekend Manager

Update records and referrals

Ensure security and safety of clients

Assist with self- administered medication

Assist with health, housing, and job search

Organize resources for economic independence

Joint Venture The Ride

2000-2010

Transportation Coordinator

Maintain the inventory of schedules

Receive and place high volume of calls

Coordinate and schedule Transportation

Maintain information regarding fare balances

Keep complete, accurate records, logs and reports

Operate equipment to retrieve, review, and update information

South Middlesex Opportunity Council

Weekend Manager 2000-2014

Budget and purchase products

Assist with healthcare, housing, and job search

Ensure policies and procedures of the program

Maintain accurate medical records and daily logs

Organize resources for economic independence and referrals

Education & Training

CPR certified/ First Aid Fair Housing Tester certificate

Proficient MS Office, MS word Conflict of interest certificate



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