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Customer Service Medical

Tacoma, Washington, United States
January 04, 2017

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Francesca M. Gardiniere

**** *** *

Ave W.University Place, WA 98467

253-***-****. F

Experienced Emergency Technician with BLS certification, 5 years of experience as a Trauma Technician. Including multiple years of Unit Secretarial role on Medical/ Surgical unit, Emergency floor as well as Same day surgery center and GI clnic.

Excellent clinical skills, with commended performance conducting/assisting efficient patient care under the observation of a physician. Resolving complex clinical and instrument problems. Accurate, reliable, diligent and focused on the timely, quality completion of patient oriented care. Work well under pressure and time constraints within high-volume environments. Work Experience

02/2015- Current Favorite Healthcare Staffing/Tacoma

( Polyclinic G.I. St.Anthonys Emergency Department) 2/2014-11/2014

7/2013- Current Surgical Staffing

( Minor and James Endo/Recovery)

12/2012-5/2013 Comforce Staffing

( Group Health Emergency Department/Urgent Care)

01/2007-10/2012 Franciscan Emergency/Trauma Center CPR, phlebotomy, vitals (triage, admission, discharge, orthostatic). Irrigation, wound care, splinting, chest tube, intubation/ difficult airway set up and assist. Central Line Set up and assist. Blood glucose check. Lumbar puncture set up and assist. Patient and family customer service. Collect and prepare specimens and perform laboratory procedures used in the diagnosis, treatment and prevention of disease. Verify record and report lab results on all performed tests. Ensure compliance with government requirements, hospital policies and laboratory procedures, including maintaining the cleanliness of department, equipment, instruments and work area.

■ Consistently commended for the timely, high-quality completion of both routine and special care of patients).

■ Ensured test-result validity before recording/reporting results, earning a reputation for meticulous attention to detail.

■ Demonstrates the ability to communicate test results effectively with physicians, nursing staff as a member of interdisciplinary team focused on providing exemplary quality of care.

■ Maintains quality control within clinical setting using standard clinical measurement controls, and maintained compliance with OSHA, safety and risk-management guidelines. Set up and break down medical charts, Order and Input medical testing and laboratory result into computer, Call back / set up Dr. appointments. Routing calls, assist patients and families as needed in a customer service role.

2003-2005. Silhouette Adult Family Home. Puyallup WA. Care Assistant 2005-2007. Mountain View Adult Family Home. Summner WA. Care Assistant Education/Clinical Training

2012-2014: Tacoma Community College A rea of Study: Science 2006: College of Medical Training Certifications:

■ Basic Life Support (BLS)

■ CPR and First Aid Certification

■ HCA Certification- Current (M.A Phlebotomy)

■ Nurse Delegation


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