Customer Service Human Resource

REGINE MENDOZA MACARAIG

Address: Rosario, Batangas, Philippines

Contact Number: +639*********

E-mail Address: ****************@*****.***

CAREER OBJECTIVE

To seek a professional job opportunity wherein my ability and education will be utilized to the maximum level contributing to the success of the organization and self-growth in the company hierarchy

PROFESSIONAL EXPERIENCES

Merchant Star International is a specialist food and beverage distributor focused on bringing innovative, high quality brands to the Middle East and North Africa region. An exclusive distribution partnership with Julius Meinl coffee and become the largest hot beverage distributor in the MENA region.

Merchant Star International General Trading

Emirates Tower, Maze Tower, Dubai, UAE

Administrative Secretary Service Coordinator

September 08, 2014 - September 10, 2016

Duties and Activities

Ensures products are stocked

Oversees the receipt and storage of incoming items

Processes orders and planning the dispatching of products

Prepares transmittal for coffee deliveries

Print incoming invoices related to orders

Maintains automated storage and retrieval systems

Performs administrative duties including; data entry, mail, answer telephone, clients’ files, reports and office correspondence

Responsible for inspection accuracy and to return product into slots

Accurate data entry of credits, printing and matching credits to proper dispatch route

Responsible for checking for and correcting product discrepancies

Responsible for distinguishing damage product and separating it

Procures equipment, supplies and materials for department for the purpose of maintaining availability of required items and completing jobs efficiently.

Prepares Certificate of Origin, Health Certificate, Invoice and Packing list for KSA, Qatar, Bharain, and Jordan orders

Prepares cheque collection deposited by clients

Answer all incoming client service inquiries via call and email and communicate with technicians if necessary

Provide outstanding customer service to improve customer satisfaction and relationship.

Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.

Check and verify driver’s vehicle mileage

Performs all other assigned duties by warehouse management

Schedule meetings and reserve rooms for meetings

Distributes mail

Prepares materials for workshops, conferences, meetings, duplicates/collates

Bandai (Jinzai Experts) – Government Agency

Lima Technology Center, Malvar, Batangas, Philippines

Administrative Coordinator

June 2013 – June 2014

Duties and Activities

Provides job candidates by screening, interviewing and testing applicants; notifying existing staff of internal opportunities; maintaining personnel records; obtaining temporary staff from agencies.

Orient new employees by providing orientation information packets; reviewing company policies; gathering withholding and other payroll information; explaining and obtaining signatures for benefit program

Maintains human resources records by recording new hires, transfers, termination, changes in job classifications, merit increases; tracking vacation, sick and personal time

Documents human resources actions by completing forms, reports, logs & records

Maintains management guidelines by preparing, updating and recommending human resource policies and procedures

Maintains historical human resource records by designing a filing and recommending human resource policies and procedures.

Writes business letters, reports or office memoranda using word processing programs.

Assists with all aspects of administrative assistant management, directory maintenance, logistics, equipment inventory and storage.

Manages inventory of assets and supplies, monitoring critical level of stocks, sourcing for suppliers and submitting invoices.

Coordinates between departments and operating units in resolving day-to –day administrative and operational problems.

Schedules and coordinates meetings, interviews, events and other similar activities.

Sort and distribute incoming mail to areas and staff within organization and dispatch outgoing mail.

Answers telephone inquiries from customers, attend to visitors and assist other staff in the organization with their inquiries.

EDUCATION

Bachelor of Science in Computer Science

Lipa City Public College

Marawoy, Lipa City, Batangas, Philippines

Date Graduated: March 2013

PERSONAL DETAILS:

Date of Birth : 23 January 1993

Age : 23

Marital Status : Single

CHARACTER REFERENCES

Available upon request

Contact this candidate