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Customer Service Administrative Assistant

Naples, Florida, 34113, United States
January 04, 2017

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**** ********* ****, #* ******, Fla 34116 (W) 239-***-**** (C) 239-***-****


Administrative Professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Hard-working, multi-tasking with outstanding telephone, scheduling and documentation skills. Enthusiastic and well-organized with solid background in data entry, schedule management, payroll, and human resources functions.


Attention to detail Meeting minutes Project planning Team building

Workers' compensation knowledge Business correspondence

Quality assurance Critical thinking Pleasant demeanor Appointment setting

Human resource laws knowledge Social media knowledge Compensation and benefits Payroll


May 2015 - Present

Professional phone etiquette Excellent communication skills Articulate and well-spoken Customer service-oriented Flexible

Works well under pressure Excellent planner and coordinator

Project Coordinator Fetterhoff, Inc. 16435 SR 50, Suite 100, Clermont Fla 34711

Oversee daily office operations

Prepare and distribute payroll for staff

Inventory and office supply purchases.

Manage executive calendar and coordinated weekly project team meetings.

Prepare meeting minutes, edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.

Compose and draft all outgoing correspondence and reports for managers..

Plan and coordinate logistics and materials for board meetings, committee meetings and staff events.

Create detailed expense reports.

Direct guests and routed deliveries and courier services.

Screen applicant resumes and coordinated both phone and in-person interviews.

Organize all new hire, security and temporary paperwork.

Screen all visitors and directed them to the correct employee or office.

December 2002-May 2015

Office Mgr. Naples Community Hospital 350 7th Street South Naples, Fla 34102

Oversaw daily office operations for staff of 212 employees. Prepared and distributed payroll for staff of 212 direct reports. Oversaw inventory and office supply purchases.

Managed executive calendar and coordinated weekly project team meetings.

Liaised with vendors to order and maintain inventory of office supplies.

Prepared meeting minutes and memorandums for organizational support. Planned and coordinated logistics and materials for board meetings, committee meetings and staff events

Answered and managed incoming and outgoing calls while recording accurate messages. Organized all new hire, security and temporary paperwork.

Obtained signatures for financial documents and internal and external invoices.

December 2000- February 2000

Assistant Manager The Limited Corporation Naples, FL

Interviewed job candidates and made staffing decisions. Counted cash drawers and made bank deposits.

Managed staff of 15 sales associates, 1 team leaders and 2 assistant managers. Assigned employees to specific duties to best meet the needs of the store.

Instructed staff on appropriately handling difficult and complicated sales. Hired, trained and evaluated personnel in sales and marketing.

Scheduled and led weekly store meetings for all employees. Reported to the district manager regarding all store and staff issues.

Trained and developed new associates on POS system and key sales tactics. Generated repeat business through exceptional customer service.

Conducted store inventories once per quarter.



Bachelor of Arts:

Business Administration/Organizational Leadership

SNHU, Manchester, NH


Georgia Southern College:

General Studies

Statesboro, GA

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