Efrain Sullivan
**** *** ***, ********, ** ***** 864-***-**** *************@****.***
HUMAN RESOURCES GENERALIST
Accomplished veteran of the United States Navy with an exemplary performance record and a strong background in human resources. Self-motivated and resourceful, with a sharp attention to detail and the ability to maintain accurate, confidential records. Skilled at interpreting and applying regulations and policies to ensure program performance within established guidelines and expectations. Adept at rapid adoption of new job responsibilities, technologies, and techniques. Proven ability to work equally well independently or collaboratively, as well as to multi-task with ease under pressure. Committed to providing exceptional service and improving overall program outcomes. Computer proficient with expertise in MS Office.
KEY SKILLS
Communication Personnel Development Teambuilding Career Guidance Coaching & Mentoring
Records Management Conflict Resolution Bookkeeping Policy Administration
PROFESSIONAL EXPERIENCE
BAPTIST HEALTHCARE SYSTEM, Jacksonville, FL 2013-Current
Patient Access Manager
Worked collaboratively with other staff members to audit and correct payroll reports.
Managed and updated personnel files, maintaining sensitivity to confidential information.
Updated and maintained electronic medical records and processed billing.
Communicated directly with patients to gather information for pre-registration, registration, insurance precertification and verification, and collection of co-payments and deposits.
UNITED STATES NAVY, Jacksonville, FL 2006-2012
Human Resources Manager
Interviewed, counseled, guided, and managed personnel at all career levels.
Processed personnel changes such as transfers and retirements accounts.
Resolved conflicts and challenges related to human resources policies and procedures.
Supported management decisions by collecting, analyzing, and reporting payroll data.(2.5million semi annually)
Managed confidential personnel and patient charts(I-9).
Received and processed payroll payments, and maintained accounting records.(90K bi-weekly)
EDUCATION
Bachelor of Health Administration, University of North Florida, Jacksonville, FL, 2014
Minor: Public Health, Concentration in Aging Services
Minor: Accounting