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Manager Technical Support

Location:
United States
Posted:
January 04, 2017

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Resume:

J. Richard Hornak

**** ***** ******

Las Vegas, Nevada 89121

845-***-****

acx31a@r.postjobfree.com

PROFILE:

IT professional specializing in VSE Operating System, CICS Architecture, VSAM.

Worked with customers installing and implementing software, diagnosed and resolve problems.

Technical Support Manager for a company

Hired as a manager hired to reorganize the IT Department.

Northeast Technical Manager for a software company servicing approximately 200 accounts.

Worked with other applications programmers in resolving applications problems.

Interfaced with programmers and users to communicate problems and avoid confusion.

Designed and programmed application programs.

Expertise in Assembler and COBOL languages.

CICS & VSAM Architecture and Programming.

Designed and implemented Order Entry Systems.

Knowledge of Accounting Systems and Inventory Control.

VTAM & TCP/IP

PROFESSIONAL EXPERIENCE

SDI Industries

November 1971 – September 1977

Systems Engineer installing and supporting OEM software for IBM VSE operating systems.

Territory was the New York Tri-State Area, New England, New Jersey and Delaware.

Installed software, trained users, interfaced with IBM technicians and other OEM vendors.

Northeast Technical Manager with 200 accounts, five technicians in the New York and Boston offices.

Provided assistance to the rest of the country to resolve difficult problems.

Responsible for five trainees.

October 1977 – June 1978

Statistics

Systems Programmer with the responsibilities of two mainframes.

Responsible for CICS and day to day operations.

Consolidated the work from the two mainframes to one.

Programmed Job Control exits to control the print queues.

July 1978 – December 1979

Agfa Gevaert

Hired as System Programmer.

Resolved the problems of a new Order Entry System.

Communications equipment upgraded.

Installed automated tape management system.

Reduced month end closing to two days.

Installed Test On-Line CICS

Programmer Training

Software Technicians

January 1980 – December 2009

Provided hi-tech support 24/7 for small IBM Mainframes.

I serviced almost 50 clients.

Environment: eVSE, VSE, CICS, VSAM, VTAM, TCP/IP, Vollie, ICCF, OEM Software

Functions Performed:

Problem Resolution with Programmers

Hardware Problems Resolved with IBM CEs

Communications Problems

CICS Table Changes

Monitor CICS

VTAM Generation Books

Operating System Upgrade

Allocating VSAM Space

Installation of OEM Software

Application Programming

Emergency Programming

POWER JCL Exits

Installation / Relocating / Upgrading Mainframes

Installation of Hardware w/IBM

Overview of Some Accounts:

Commons Brothers Drug Wholesaler

Custom Price Label Print System

Some of the features were: Priced by Percentage of Cost, Cost encoded on the Label, List Price on Label, EOM Price Increase Label Print

The Main Programs involved were: Maintenance Program, Label Select Program, Label Print Program, EOM Label Print

Telxon Customer Order System

Telxon Terminals were used by both hospitals and drug stores to order inventory. Order were placed into the Telxon, then transmitted to an IBM Series 1 computer.

The Telxon data was passed to the mainframe and integrated with the current billing system.

Forecasting and Order System.

Installed IBM Inforem Inventory Forecasting System and combined it with the Order Entry System that would generate and transmit orders to the manufactures. Pre-EDI.

Customer Online Order Entry

Designed and Installed CICS Online Order Entry for Hospital Customers to View Inventory and Place Orders.

PC Based Dial-up, Pre-Internet.

Addition Projects

Designed and Programmed Hospital Charge Back System.

Designed and Programmed System to Down Load Sales History to Customers PCs that Allowed Hospitals to Track Their Purchases by Manufacture.

Installed and Upgraded IBM Mainframe.

Redesigned and Programmed Billing System From Pre Billing to Post Billing.

Redesigned, Changed Programs and File Structure and When the Company Moved to a New Warehouse.

Designed and Programmed Purchase Order Receiving System.

Designed and Programmed Accounts Receivable System

National Office Supply

Invoice Reprint system saved the invoices from the POWER Queue on to a monthly tape file. Accounts Receivable would request invoices to be reprinted.

Monitored VSE, CICS and Communications.

Installed and Modified CICS Email System.

Assisted Programmers in Diagnosing Problems.

Upgraded Mainframe and Operating System

City of Yonkers

Maintained CICS Tables

Monitored CICS; modified tables based on usage.

Maintained VTAM books, established Links to Westchester County and New York State DMV.

Assisted programmers in resolving problems

Assisted programmer in the upgraded of AMS Financial Database

Resolved problems in AMS Financial System

Mainframe Database Tables Conversion EBCDIC to Text/ASCII.

Offloaded Database Tables to sequential files converting the EBCDIC Data to ASCII/Text Data.

Changed corresponding documentation to reflect data changes.

Installed New Version of Financial System.

Installed TCP/IP.

Upgraded Mainframe and Operating System.

oModified IBM System to support IBM Products.

Ramapo Bank

Designed and Programmed Rent Security System

The State of New Jersey has very strict laws governing Rent Security posted by tenants.

This system controlled the security deposits, posted interest and printed checks and IRS 1099 Forms

Addition Projects

LIFO FIFO Inventory-Tax System

Mailing Label Programs

Job Control Exits

B-Transits to Modify the Operating System.

Recover Data

BTAM Data Transmissions

High Speed Tape Copy

Maintenance and Upgrades to Assembler Programs

Overseeing Computer Upgrades

Emergency Programming



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