Registered Medical Assistant
Resume:
S tephanie D. Crews, Registered Medical Assistant
Portsmouth, VA 23707
****************@*****.** m
Relevant Skills
● Registered Medical Assistant through AMT
● Combination of CNA, EMT, MA, LPN, and RN training
● HIPAA and OSHA Trained
● Fundamental nursing skills ie: bedmaking, positioning, vital signs, nutrition, responsibilities as a nurse, safety, confidentiality, etc.
● Able to perform venipuncture for IV therapy or blood samples
● Proficient in obtaining capillary blood samples from finger or heel sticks
● Trained to consistently monitor patients for changes in condition
● Proficient in patient care as within the scope of practice and institute policy
● Compassionate, caring, and respectful of all patients, families, and co-workers
● Able to prioritize patient care using a variety of assessment techniques
● Able to read and interpret lab results and their implications
● Medical/Surgical Nursing: Multiple levels. From wound care to trauma to initiating IV therapy both by gravity and infusion.
● Assessment of body systems, warning signs of a variety of conditions
● Able to create an initial nursing diagnosis basic on objective and subjective symptoms
● Organized, thorough, attentive, and experienced regarding patient care, changing conditions, and recognizing problems before they become serious.
● Medication dosage calculations including critical care, infusion rates, and heparin monitoring/protocol whether bolus, continuous drip, or subcutaneous injection
● Capable of placing urinary catheters in either gender using sterile technique
● Capable of placing NG tube and verifying placement
● CPR Certified for Health Care Providers
● Capable in all areas of intravenous therapy, including complications such as infiltration or phlebitis. Trained to respond to these situations and notify appropriate staff for further instruction
● Proficient in communicating with other professions and following instructions
● Hard, dedicated worker who takes a great deal of pride in my work and my reputation Education
1992-1994 Quincy EMS, Quincy Massachusetts
● Trained to quickly assess the basic physical stability of the patient using vital signs, heart and lung sounds, orientation, neurological assessment
● Learned to interpret verbal and non-verbal cues from patients and from my partner
● Trained to respond rapidly to cases that involved bleeding or hemorrhage and begin immediate treatment to avoid hypovolemic shock ie: IV fluids
● Immediately established intravenous access for immediate administration of medication and/or IV fluids if ordered
● Developed a reputation for being able to obtain IV access when others could not
● Administered oxygen as needed via nasal cannula or non-rebreather O2 mask
● Educated on basic police procedures and when to approach or not approach a scene
● Learned close-quarters assessment and IV initiation for the purposes of being able to get immediate treatment to patient who may be trapped (ie: motor vehicle accident
● Trained to perform 12-lead EKG’s and electronically transfer results to MD at facility
● Learned how to safely handle and transport patients with suspected spinal cord injury
● Worked closely with Boston Police, Fire, and Rescue as required/necessary
● Frequently volunteered my skills to search for missing persons or other community emergencies
● Volunteered at blood donor drives on a fairly frequent basis. Went home to Boston after the marathon bombing to offer my assistance at blood drives
● Trained in Mass Casualty Incidents (ie:bombings, multi-victim situations) and how to prioritize patients in that situation
● Learned protocol and actions to be taken upon certain signs and symptoms
● Reported cases of suspected abuse of children and/or the elderly
● Communicated with partner(s) to obtain the quickest and safest treatment modalities
● Comforted patient and/or family to relieve anxiety as much as possible
● Intubated patients in cases of respiratory arrest as dictated by protocol
● Reported all information to Emergency Department staff upon arrival including the patient’s complaint, changes in condition, treatments given, and allergies if known
● Hired by Quincy EMS in 1994 and left in 1998 when I relocated to Virginia
● Quincy EMS was then merged with Boston Health and Hospitals in 2000 2007- 2008 Fortis College, Virginia Beach, Virginia for Medical Assisting
● Learned additional, deeper anatomy and physiology of the human body
● Taught in-depth injection procedures including epidermal, subcutaneous, and intramuscular based on the medical and the physician orders
● Received further instruction on handling medical emergencies quickly and efficiently
● Learned more about protocol based on patient’s complaint by obtaining a past medical history and history of present illness
● Was instrumental in starting and leading study groups with other students
● Trained in accurate charting and documentation based on SOAP method
● Became proficient at medical terminology, shorthand, and appropriate abbreviations
● Became proficient at blood draws including needle with syringe and butterfly techniques
● Received additional and more in-depth training on patient assessment and communicating the results to other staff
● Learned surgical instruments, working within a sterile field, and basic surgical preparation
● Learned biohazardous clean-up and contaminated items
● Educated patients as to their conditions or illnesses and communicated physician orders in laymen’s terms for patients and/or caregivers
● Graduated 2008 with a 4.0 GPA and passed the national registration exam on my first attempt with a score of 99%
● Immediately selected by Atlantic Neurosurgical Services to be the Medical Assistant for Dr. Charles Levy in a three-physician practice
● I was laid off in early 2009 when a physician left the practice and they no longer needed the additional Medical Assistant
2012 - 2014 Tidewater Community College, Virginia Beach Campus
● Completed 2 years of pre-requisite coursework in preparation for application to their Registered Nursing Program
● Dedicated, devoted, determined to make “A”s in every pre-requisite course in order to give myself the best opportunity for admission to TCC’s Beazley School of Nursing
● Pre-requisites included sixteen week semesters of basic human biology, Anatomy and Physiology I & II, Microbiology, English I and II, foreign language each semester, multiple psychology classes, sociology, human services, and a number of other courses that will eventually be applied to my BSN such as history, ethics, medical terminology
● Accepted into the Beazley School of Nursing based on a 4.0 GPA and straight A’s each semester, as well as a high score of 93% on my HESI entrance examination
● Began Registered Nursing program at Beazley school of nursing in March 2014 2014 - 2016 Beazley School of Nursing at Tidewater Community College
● Learned basic nursing fundamentals such as bedmaking, bedbaths, patient transport, AM and PM patient care, and receiving report from previous shift.
● Learned to review patient charts and determine a nursing diagnosis and care plan
● Taught to proficiently perform assessments of all body systems including cardiovascular, respiratory, nervous system, gastrointestinal systems, musculoskeletal system, etc and documented, reported abnormalities
● Well over 500 hours of classroom and clinical experience that gave a solid foundation on which to build a successful career
● Learned how to properly place an IV, or NG Tube and assess for placement
● Pediatrics Psychiatric nursing, basic and critical-care pharmacology
● Performed clinical rotations in Orthopaedics, Medical/Surgical, Obstetrics, Labor & Delivery, Pre-and Post operative patient care and patient education
● Also performed clinical rotations in endoscopy, NICU, and antepartum
● Maintained a GPA of 3.4 even through the death of my only sibling
● Learned to apply charting and documentation skills to EMR
● Performed intravenous blood draws as well as heel and fingertips for capillary blood to measure HgB and/or blood sugar
● Learned sliding-scale insulin for patients at mealtime, determine how much insulin is necessary, if required
● Precisely followed physician orders under the guidance of other RN’s, LPN’s
● Learned safe methods of transferring patient from bed to chair or wheelchair
● Learned straight catheter technique for sterile urine sample and sterile procedure for placing indwelling (Foley) catheters
● Became extremely comfortable in speaking with and educating patients and families within my scope of practice
● Learned to say “I’m not certain of an answer to your question, but I will find out”
● Provided labor and delivery support as well as post-partum assessments for hemorrhage
● Learned to prioritize and triage patients based on their subjective and objective symptoms
● Learned a great deal about cultural competency and how to respect the differences between patients of different cultures
● Instructed in how to perform pulmonary function tests and assess circulation and oxygenation of peripheral limbs
● Proficient in setting up IV equipment and priming lines
● Consistently received high test scores and clinical evaluations
● Forced to withdraw during the final semester of my senior year when my husband became disabled
Employment History
2009 - 2012 Dr. Candice Geary, Virginia Center for Women VA 757-***-****
● Dedicated, loyal employee who had a passion for the job and was known as the go-to for support of any nurse or physician
● The only RMA in the practice of 4 doctors and 2 WHNP’s
● Filled in as needed for front desk duties, surgical scheduling, or nurses in their absence
● Worked with every individual MD and NP in practice, learned their preferences and anticipated their needs to streamline their process and maintain on-time schedules
● Assisted in routine Obstetrical and Gynecological care from basic exams to more complicated procedures
● Interpreted lab results and consulted with practictioners regarding abnormal results and anticipated scheduling further diagnostic studies such as biopsies or specialist intervention
● Interviewed obstetrical and gynecological clients to determine any complaints or abnormalities.
● Performed basic vital signs and HgB, compared to baseline to determine any changes which were reported to the physician
● Performed standard urinalysis each visit to monitor for glucose, proteins, ketones, etc
● Prepared and mounted slides for physician examination for a variety of conditions
● Anticipated practitioners needs and set up exam rooms appropriately
● Maintained physician’s incoming correspondence and made certain physician was made aware of anything requiring immediate attention or action
● A valuable member of a wonderful team of clinical and administrative staff
● Cleaned and prepared each room between patient, stocked rooms
● Managed inventory of supplies and equipment for entire practice 2008-2009 Atlantic Neurosurgical Services, Virginia Beach, VA
● Personally selected by Dr. Charles Levy as his Medical Assistant
● Scheduled appointments for patients requiring neurosurgical consults
● Verified patient’s information from data sheets filled out in the office
● Interviewed patient with regard to past and present medical conditions and treatments
● Obtained patient vital signs and collected diagnostic studies
● Scheduled surgical procedures at Main Hospital (Chesapeake Regional Medical Center) as directed by surgeon
● Scheduled surgeries, including specific equipment preferred by the surgeon
● Arranged for equipment and/or product representatives to be present at procedure as directed by surgeon
● Answered telephones professionally and scheduled patient appointments, instructed patients as to what to bring to initial appointment (ie: lab studies, MRI’s, Xrays)
● Verified insurance and obtained pre-authorization as necessary
● Obtained medical clearance from primary care physician if patient has co-morbidities
● Verbally communicated what patients could expect from their procedures including approximate rehabilitation time, time off work, etc.
● Drafted correspondence for surgeon as requested by the patient or their employer
● Followed-up with patient post-surgically and arranged post-op appointments
● Laid off in 2009 when physician left practice to start his own in Billings, Montana
● Eligible for rehire with Chesapeake Regional Medical Group 1999 through 2004, GEICO Direct in Virginia Beach, Claims Adjuster, 222-7900
● Promoted from claims technician within ten months of employment based on leadership, efficiency, accuracy, and adherence to law
● Held adjusters and agents licenses in both VA and NC
● Determined liability of parties as necessary
● Negotiated settlements with policyholders, claimants, and attorneys
● Obtained loan payoff information on totaled vehicles and issued payment to obtain title for salvaging the vehicle
● Carefully explained the claims process to customers and walked them through the paperwork required to issue payment
● Led a team of eight adjusters in negotiating and settling claim
● Member of GEICO’S Catastrophe (CAT) Team, which would temporarily relocate to areas heavily damaged by floods, tornadoes, hurricanes, and other weather-related property damage
● Issued payments with a draft authority of up to $25,000
● Obtained salvage bids on totaled vehicles and arranged transportation of the vehicle to the appropriate yard for processing
● Communicated consistently with other adjuster, including the fraud unit
● Resigned in 2004 to give birth to and stay at home with my son for the next few years 1994 through 1998, Quincy EMS, Quincy, MA, Emergency Medical Technician
● Transported patients requiring assessment and treatment to area medical facilities
● Assessed vital signs, performed EKG’s in the field, and communicated findings to facility staff
● Responded to emergency calls for a wide range of medical needs, including basic transport from nursing homes to the most traumatic of injuries
● Achieved multiple commendations for skills, talent, and professionalism
● Worked closely with Boston Police and Massachusetts State Police in a variety of settings
● Triaged and assessed patients at sites containing multiple victims in various stages of trauma
● Obtained IV access for immediate administration of any ordered fluids or medications as ordered by MD
● Performed close-quarters rescue and stabilization of patients in vehicle or other accidents
● Responded to especially violent injuries such as stabbings and gunshot wounds during the height of Boston’s gang wars
● Controlled patient airway using ambu-bag and administered oxygen as ordered via mask or nasal cannula
● Assessed patients for neurological trauma using Glascow Coma Scale
● Controlled hemorrhage or other bleeding to maintain fluid volume and electrolyte balance
● Performed CPR according to AHA protocol and AED as needed or directed
● Able to prioritize quickly and make decisions based on patient signs and symptoms
● Resigned in 1998 to marry and relocate to Virginia
● Quincy EMS is no longer in existence, as most private EMS companies merged with the city of Boston to become Boston Health and Hospitals, and later became Boston EMS
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