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Customer Service Representative

Chicago, Illinois, United States
$16-20 per hour
January 01, 2017

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Email Address: Phone: (773) ***-****

Willing to Relocate/travel residing in Chicago, IL

Non Smoker

I am seeking the position of a Dispatcher

Objective: I am interested in a position where I can grow and improve my skills. I have a lot to offer your firm, including over 15 years of experience in an office environment as my resume shows.

Main Qualifications:

Keyboarding Customer Service Multi-Tasking

Data Entry Communication skills Copy/Scanning/Faxing

Telephone skills Accounts Receivables Credit and Collections

Organizational skills Defining Priorities Training

Handling of Cash Write-Offs Scheduling

Invoicing Billing/Rebills Type 35 WPM

Credits Balancing of Accounts Calculator

Basic PC skills Adaptability 10 Key Adding Machine AS400 Filing and Data Archiving Problem solving Proficient in MS Word and Excel Payroll

Employment History:

Boasso America, Chicago, IL Billing Coordinator, February 2016-Present

Completing work orders and preparing them for invoicing and billing.

Insuring that all paperwork and charges are correct.

Preparing all trucker payrolls together for each driver that was paid for the correct run.

Forward Air Freight, Des Plaines, IL Inbound Specialist /Customer Service, June 2015- November 2015

Coordinated and prepared all necessary import documentation for CPB

Responsible for handling customer issues and telephone system and email system

Gathered, logged and monitored shipping data.

Communicated with dispatchers, warehouses and customers regarding outgoing orders.

Handled clearances for customers

Completed quotes for customers

Handled customer service inquiries

Maintained electronic and hard copy filing system

Opened, sorted and distributed incoming correspondences

Performed data entry and scanned documents

Answered calls from customers regarding their inquiries in a call center setting

Answered calls on a multiline telephone system

Greeted and assisted customers who entered the building

Responsible for reporting bonded cargo to US Customs and tracking US Customs clearances

C.H. Robinson Worldwide Incorporated, Chicago, IL

Tracker Support/Customer Service Professional/Dispatcher, 2004-2015

2014 Promoted to Tracker Support Staff; Tracking loads for customer by communicating with different carriers. Inquiries with drivers request status of loads

2012 promoted to Accounts Receivable/Payables; attached documents for collection and account executive. Invoicing, Billing, Accounts Receivables, Credit Collections, write offs, Balancing Accounts, Rebills, past due accounts,

2007 Promoted to Customer Service Representative in where I would book loads for certain carriers. Make appointments for certain carriers for freight. Submit paperwork to shipper and receiver. Trained new hires for Customer Services.

2004 hired to be Dispatcher: Receiving incoming calls from Carriers, Drivers and Warehouses. Discuss freight including loading and unloading. Scheduled locations and directions to precise time frames. Resolved issues for drivers if necessary. Also, trained new Dispatchers as requested.

Prima Marketing Group, Elk Grove Village, IL

Customer Service Representative, 1995-2004

Entrusted in opening and sorting Daily mail which contained personnel checks, money orders, credit card information and billings.

Discuss and verified with customer on telephone regarding orders.

Entered customer orders in computer also, replaced missing orders for customers.

Assisted in resolving customer issues within a timely manner.

Trained new hires in Customer Service per managers request.


Lakeview High School, Chicago, IL

High School Diploma

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