Customer Service Insurance
Resume:
Marjorie N. Mays
*******@*****.***
Objective
Obtain a position where I can utilize my leadership skills. A organization that promotes individual professional growth and development.
Experience
Billing Specialist /Insurance Verification June 2014- July 2015
Patient Account Services LLC
Provides financial assistance for hospital and physicians accounts.
Reprocess billing claims and update patient account status
Re-bill insurance provider and set up payment arrangements per patient request
Process payment via credit card or check by phone.
Request for refunds
Sr. Admitting October 2013- June 2014
St. Luke’s Hospital
Provide financial assistance and verify patient insurance eligibility and benefits
Collected co-pays, deductibles and out of pocket payments
Registered patients and collect and post cash payments
Greet patients, visitors and physicians
Obtain demographic, insurance and financial information at time of registration
Patient Access Representative II February 2011- June 2013
Memorial Hermann Hospital
Obtain demographic, insurance and financial information at time of registration.
Verifying insurance eligibility and benefits to ensure all notifications are complete within the required timeframe.
Communicated with 3rd party to obtain insurance information
Posted cash payments manually and electronically
Monitor/Review and resolves patient account issues on assigned reports.
PCA, Unit Coordinator, Phlebotomist, Monitor Tech November 1998 - February 2011
Memorial Hermann Hospital
Create charts for new admissions.
Answer the unit phones and preparing forms for admission and discharge.
Transcribing ( not dictation ) of doctor’s orders and ordering various labs, procedures, breaking down charts after patient is discharged.
Stocking supply room, stocking the printer and fax machines, compiling the Medication Administration Record ( MAR ) for the nurses, updating patients charts daily.
Obtain patient blood pressure and assure patient get daily hygiene.
Monitor patient on telemetry and graphing vital sign readings.
Greet patients, visitors and physicians.
Ordered supplies and keep the unit organized.
Specific Skills and Experience
Customer Service, Inventory Clerk, Multi-Tasking, Insurance Verifications, Cashier, Medical Terminology, Monitor Tech, Phlebotomy, Patient Care, Preceptor, Posting Payments
Computer and Office Experience
MS Word, MS Excel, MS Outlook, MS Power Point, MS Office, Receptionist, Faxing, Filing, Data Entry, Answer Multi-line phones, Health Quest, Care4, Data Cap Scanning
Licenses and Certificates
CPR, Monitor Tech, Phlebotomist
Education
James Madison High School Diploma /1995
Professional Organizations
Hager Junior Marlins Youth Football and Cheer Organization
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