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Customer Service Help Desk

Location:
New York, NY, 10011
Posted:
December 30, 2016

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Resume:

John A. Haskin

*** **** **** ****** #** NEW YORK, NEW YORK 10011

PHONE: 347-***-****

EMAIL: acx2kb@r.postjobfree.com

OBJECTIVE To obtain an entry level position with a growth oriented organization/ company that will enhance skills and Knowledge.

SKILLS &

ABILITIES

Dedicated and Reliable employee; Detail oriented and excellent organizational skills; Enjoys working with others, great observation skills and ability to work under minimal supervision; adaptable to new environments. EXPERIENCE Chelsea Piers

New York, New York

Field House Team Member 2016- Present

• Ensure and maintain cleanliness of batting cage equipment and area.

Orient customers on rules and safety procedures. Customer Service Duties.

• Greet clients in a friendly manner and communicate properly and politely. Tangible Heart Productions

New York, New York

Video/Audio Editing Freelancer 2015-2016

• Create Sizzles / Promo Reels, Montages, inputting uncut rushes,

• Manipulate Video, Pictures and Audio via Music and Sound FX for Art Gallery.

• Responded to email/phone inquires

• Basic Graphic’s and Title / Intro / Logo Creation’s

• Reordering, Cutting and fine-tuning the content, Syncing Audio/Video THE NEW YORK FOUNDLING VINCENT J. FONTANA CHILD PROTECTION New York, New York

Front Desk/Facilities Help Desk 2012-2015

• Signed, Organized and Distribute mail and packages accordingly.

• Answered telephone and transferred calls, and replied to General Office Inquires via email. Order cab service for clients. Book rooms for Meetings.

• Assist facilities management with coordination of maintenance services. Managed Facilities Help Desk ticket system to reflect proper resolution of service request.

• Greeted visitors and directed them to appropriate personal.

• Open/Closed Facility - Setting alarm system On / Off

• Access Control, Created Proximity I.D. Smart Cards for staff personnel and guests.

• Setup Conference room for Orientation’s and different trainings / meetings. PENNY LANE STUDIOS INC.

New York, New York

Runner Intern – Post Production Studio 2011-2012

• Assist engineers as necessary, ISDN and Patch Bay, Routing Cables.

• Maintenance, Cleaning Studio Bathroom, Lounge, Hallways, Studios, Kitchen

• Organizing / Restocking Items. Call vendors to order supplies from Inventory List.

• Running Package deliveries as necessary, Purchase Items, Runner Duties

• E-Mail Clients, FTP Transfers, Scanning Scripts, Lunch Orders, Etc.

• Starting Up the Studios Lights, Consoles. Amplifiers, setting up, Etc.

• Reception Duties, Greeting and Provided Support to Clients. STAPLES

New York, New York

Sales Associate/Stock Associate/Customer Service 2011

• Deal directly with customers either by telephone, electronically or face to face.

• Respond and assist promptly to customer inquiries.

• Handle and resolve customer complaints

• Communicate and coordinate with internal departments.

Track Inventory.

• Direct requests and unresolved issues to the designated resource.

Stock Associate duties, Merchandising, Lifting, Shipping and Receiving items. EDUCATION SOUTHERN NEW HAMPSHPIRE UNIVERSITY, MANCHESTER, NH COMPUTER INFORMATION TECHNOLOGY

January 2013 to February 2017

INSTITUTE OF AUDIO RESEARCH - New York, NY

AUDIO RECORDING AND PRODUCTION

Diploma, 2010

High School Diploma, 2009

LICENSE’S Fire Emergency Drill Conductor,

Supervision of Fire Alarm Systems Security Guard License and Fire Guard



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