Summary

Highlights

Accomplishments

Experience

LaRissa Betts

*** **** **. ***#***

Oakland, CA 94612

Cell: 510-***-****

acx2fs@r.postjobfree.com

Looking to contribute my great clerical skills, customer service and administrative skills to further help a company excel. I take appreciation in adapting to new environments and learning new things along the way. I am a hard worker who works extremely well with others but also effortlessly on my own.

Professional phone etiquette

Excellent communication skills

Customer service-oriented

Flexible

Accurate and detailed

Excellent planner and coordinator

Works well under pressure

Appointment setting

Advanced clerical knowledge

Multi-line phone proficiency

Critical thinker

Filing and data archiving

Pleasant demeanor

Social media knowledge

Outbound calls

Inbound calls

Proficiency in conflict resolution

Active listening skills

High call volume

I accomplish going ABOVE and BEYOND for my company and making sure that the clients are satisfied in every way possible.

August 2016 to

December 2016

Fremont Bank

Livermore, CA

Customer Care Representative

Advised clients of loan breakdowns

Reached out to clients for status call follow ups

Provided general information

Assisted clients with signing disclosures

Processed application fees

Education

Analyzed principle and interest monthly payments

Ran reports

February 2016 to

June 2016

BC Forward at Google

Sunnyvale, CA

Customer Care Rep/Tech Support

Assist customers with troubleshooting steps to resolve problems with their mobile devices, tablets, and account recovery

Authorize refunds and reimbursements for unauthorized charges, double charges, and accidental purchases

Advise customers of their status for purchases, refunds, and reibursements Cancel orders and subscriptions

January 2014 to

December 2015

Old Republic Home Warranty

San Ramon, CA

Customer Care Representative

Dispatched local service providers

Processed reimbursements

Took daily reports

Analyzed warranty cost

Provided general information

2005 Fremont High School

Oakland, CA, US

High School Diploma

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