Penny Anderson

** **. ********* ******, **** Orange, New Jersey 07050

973-***-****

acx2b9@r.postjobfree.com

PROFESSIONAL SUMMARY

I have been in the Customer Service and an Administrative Associate for over 8+ years in several industries including healthcare. I have experience using Microsoft tools such as Word, PowerPoint and Excel. I would be able to do my job well because I am already familiar with the responsibilities of a Customer Service Representative as well as Support Staff. I have the ability to communication efficiently and effectively as well as versed in sharing my past experiences. I am available to start immediately.

QUALIFICATIONS

Has over 8+years’ experience as a Customer Service Representative and Administrative Support

Has experience in outbound and taking inbound high volume calls

Has experience in Microsoft Tools such as Word, Excel, PowerPoint and Internet

PROFESSIONAL EXPERIENCE

Contract Assignments (Amata, Suburban Propane, EZ Pass), Various NJ locations

Customer Service Representative December 2014 to July 2015

Handled a high volume calls with multiple priorities and maintained

effective results in a quota driven workplace.

Assisted customer with all inquiries and request efficiently and professionally.

Exercised strong communication skills with customers and co-worker.

Employment Gap, Medical Reasons January 2013 to November 2014

Clara Maass Medical Center (Per Diem), Belleville, NJ

Customer Service/Scheduler March 2012 to December 2012

Scheduled various procedures (CT Scan, Mammograms, Biopsy, X-Rays, etc.) in the Radiology Department, and dealt with the high call volume.

Employment Gap, Medical Reasons, Stay at Home Mom July 2009 to February 2012

Horizon Institute for Paralegals, Linden, NJ

Legal Administrative Assistant September 2008 to June 2009

Assisted the Director of the Institute with school work and legal work.

Assisted clients/customer over the phone.

MERCK, Whitehouse, NJ

Legal Administrative Associate August 2007 to October 2007

Supported 3 attorneys and 2 paralegals

Researched factual and legal issues.

Prepared pleadings, contracts, and other legal documents.

Maintained complex files, both manually and on a computerized basis, for availability to attorneys, gather facts and prepare documents and forms.

Montclair State University, Montclair, NJ

Administrative Assistant October 2006 to March 2007

Assisted the Vice Provost with administrative duties, ordering supplies, handling mail and paperwork that goes in and out of the business.

Maintained the Vice Provost’s schedule.

Maintained database for the Teaching and Learning Research Center at Montclair

University.

Assisted in scheduling meetings and appointments.

Handled business travel, arrangements, taking notes in meeting and data entry responsibilities.

Holiday Inn Hotel, Springfield, NJ

Administrative Assistant April 2005 to May 2006

Assisted the Director of Housekeeping with administrative duties, telephone, filing, scheduling.

Maintained the housekeepers schedule and the hours they of worked.

Primetime Personal, Port Newark/Elizabeth, NJ

Administrative Assistant December 2004 to April 2005

Assisted the Director of APM Terminals, input all longshoremen’s hours

into the system and maintained the database.

Executive Search, Morristown, NJ

Administrative/Legal Assistant September 2002 to November 2004

Worked at various law firms throughout New Jersey

Assisted with legal documents and administrative duties

New Community Corporation, Newark, NJ

Administrative Assistant to CEO April 2001 to April 2002

Maintained schedules, attended to answering phone calls

Scheduled meeting and appointments

Handled business travel arrangement, taking notes in meeting, data entry responsibilities, as well as handling sensitive corporate

EDUCATION

Essex County College, Grant Program, Newark, NJ

IT Healthcare Technology Program

Horizon Institute for Paralegal Studies, Linden, NJ

Paralegal

Berkeley College, Newark, NJ

Major - Business Administration /Computer Technology

Newark Business Institute, Newark, NJ

Medical Secretary/Transcriptionist – Certificate

Empire Technical School, East Orange, NJ

Medical Secretary/Transcriptionist – Certificate

St. Vincent Academy, Newark, NJ

High School Diploma

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