Quality Manager

Sonya Bain

*** *. ***** *** **

Hampstead, NC ***43

910-***-**** cell

*********@*********.***

Objective

To provide experience in Management which can enhance the overall performance and efficiency of the facility with the requirements of regulatory guidance. Member of ASQ.

Experience

CCL Label

Jan 2012-May 2012

Maintain compliance for FDA regulations

Inspect and release orders from press to finish per Pharmaceutical customer specifications

Review customer complaints

Recommend and validate corrective actions when needed.

Bain Real Estate Consultants, Inc., Hampstead, NC

2005-2010

Broker Assistant

Review accurate documentation and records.

Edit copy for customer understanding and ease.

Maintain timely delivery of documentation to expedite sales.

Del Labs, Rocky Point, NC

January 2003-March 2004

Quality Auditor

Audit supplier facilities, procedures and documentation including all QCL testing and compliance. Provide feedback and recommendations to suppliers and company management for approval for business, consideration for business or removing business until necessary corrections are made and pass a second inspection. The criteria are based on cGMP, FDA and safety regulations, which enhance the reputation both in quality and service of the Corporation. Investigate customer complaints and address. Start up an in house inspection program.

Train employees in procedures and processes including all Methods, LC, GC and Wet Chemistry to efficiently perform their requirements.

Develop specifications and standards as needed for inspection.

Review documentation for accuracy. Develop specifications and provide regular training to ensure complete understanding in compliance with supplier and in house needs.

Revlon, Inc., Oxford, NC

2001-2003 (2 years)

Receiving Supervisor

Review inventory demands and prioritize requirements accordingly based on Production and Distribution demands and inventory control concerns. Monitor technician accuracy for employees and address areas for improvement as needed. Investigate areas for improvement in the Receiving process to increase productivity. Resolve problem receipts working with various departments to ensure timely receipt to inventory. Maintain the cross-training matrix of 3 shifts employees for the most effective use of manpower. Serve as backup for Warehouse Supervisor as needed. Serve as a First Responder. Review work methods daily and yearly for 12 to 40 employees.

Fisher Scientific, Research Triangle Park, Cary, NC

Customer Inventory Control/Sales

Maintain customer supply inventory

Contact Customer Service for prompt delivery for LC, GC, routine testing and Micro testing

Establish and continue positive customer interaction

Pace Acquisitions, Norcross, GA

1999-2000

Quality Manager

Establish a Quality department in a newly operation candle manufacturing plant. Created SOPs, work instructions for all aspects of the facility. Hire and train QA staff and production employees in standards and inspection techniques. Purchase needed inspection equipment for developing Research, In process and Incoming labs. Act as a liaison between the company and the customer to maintain and create future production and Distribution requirements. Train all personnel for efficient use of time and energy

Revlon, Inc., Oxford, NC

1988-1999

Quality Manager

Cover 3 shifts which were responsible for the inspection approval process for packaging components, finished good and subcontractor commodities in a one million square foot facility. Develop relationships with supplier and subcontractors to provide a quality product at a lower cost for the advantage of both parties while establishing certification status as an interaction with all departments.

Responsible for Quality and Receiving inspection protocols, engineering drawings and capability studies to efficiently evaluate manufactured goods in FIFO sequence to service manufacturing and shipping schedules. Training of machine operators to control the quality.

Actively work with suppliers in various industries and subcontractors to improve their processes. Audit facilities to ensure that the suppliers are capable of providing material to the outlined requirements using ISO 9000 and GMP/FDA techniques and criteria. Organize and develop protocols with suppliers to ensure quality products and processes to improve costs and quality for the facility and the supplier.

Review in-house capability versus package design, including bulk attributes in order to improve the process and/or design to ensure a consistently high quality product reaches the customer efficiently and with customer satisfaction. Part of a committee of Quality, Engineering, Manufacturing and Package Design to address these areas.

Education

Graduate of Campbell University, Buies Creek, NC, 1984-1987

Major-Bachelor of Science-Biology

Minor-Chemistry

Atlantic Christian College (Currently Barton College), Wilson, NC, 1982-1983

Continuous Education Programs

Member of ASQ

Front line leadership

TQM Introduction

Suppliers Certification Audits

ISO 9000 Lead Auditor Certification

References

David Fairey 919-***-****

Keith Windman 910-***-****

Tim Lumpkin 910-***-****

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