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Sales Customer Service

Location:
South Windsor, CT
Posted:
January 02, 2017

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Resume:

Michael J. McMahon

Summary

To work in a fast paced manufacturing environment providing leadership in the area of cellular management, EH&S, and process improvement. Highly competent with 30+ years' experience in manufacturing including machining, assembly, welding, plating, painting and quality.

Highlights

Graduate Machinist Apprentice

Operator Certification

Statistical Process Control

U.S. DOT Repairmen's Certificate

Pratt & Whitney Leadership Training

Ito University (Lean Mfg)

Supervisor / Coaching Training

Dale Carnegie (Various Course Training

Experience

Courier

November 2014 to Current

FedEx Express - Windsor Locks, CT

To operate company vehicles and provide courteous and efficient delivery and pick-up of packages and freight; to check shipments for conformance to FedEx features of service; to provide related customer service functions. Provides efficient and safe delivery and pick-up of packages and documents, while representing the company in a professional manner.

Lot Attendant / Customer Service

December 2012 to Current

Roncari Express Valet Parking - Windsor Locks, CT

Greet customers on arrival and departure, issuing customer tickets, recording license information, transferring baggage from cars to buses.

Park and retrieve customer vehicles in various areas of the lot. Ability to work in a fast paced, high volume environment is essential. Sales Specialist

May 2011 to June 2012

Pratt & Whitney - East Hartford, CT

Support assigned business units with incremental growth while maintaining current sales levels. Build customer relations through networking and communication. Analyze competitive challenge; develop and execute solution based strategies to maximize market share across the GRS network.

Prepares and supports Sales & Marketing customer presentations and on-site meetings as required 11 Diggins Court, South Windsor CT 06074

Home: 860-***-**** - acx21f@r.postjobfree.com

Cell Leader - Large Commercial Engines, Machine Shop & Hollow Fan Blades April 2008 to May 2011

Pratt & Whitney - Cheshire Engine Center - CT

Supervise a group of highly skilled machinists and mechanics in the repair and overhaul of jet engine components.

Establish leadership and expectations to complete tasks in a timely manner. Provide feedback on performance metrics previously established. Conduct daily toolbox meetings to maintain open communication and provide direction for the team. Participate in lean activities and EH&S events.

Perform daily administration functions pertaining to bargaining unit employees including maintaining attendance and training records, scheduling vacation time while ensuring adequate coverage. Responsible for on-time delivery of customer owned jet engines Territory Sales Manager

October 2005 to April 2008

ShowTurf of South Florida Exclusive distributor of John Deere Golf and Turf Equipment - Riviera Beach, FL Develop relationships with territory golf course superintendents and general managers. Provide on-site demonstrations of golf course maintenance and light construction equipment. Maintain pipeline of quotations to ensure realistic opportunity of achieving company stated sales goals. Director

February 2000 to September 2005

Radiant Power Corp, a HEICO company - Sarasota, FL OEM provider of emergency back-up power supplies for Boeing commercial aircraft Spare Parts Sales. Develop and implement sales strategies to achieve company stated sales objectives. Re-establish airline customer relationships currently using Radiant OEM power supplies and battery packs. Train distribution network on assembly and component applications, advise on sales techniques. Inside Sales Manager

February 1999 to February 2000

Trilectron Industries, a HEICO company - Palmetto, FL Provider of aircraft ground support equipment. Responsible for day to day sales efforts. Coordinate with production, quality and sales team members on progress of customer orders. Ensure RFQ's are logged in a timely manner.

Coordinate all trade show activities including advertisements for trade publications, size and location of display and shipment of products.

Provide final sign-off of commercial units prior to shipping. Program Manager/Cell Leader

May 1996 to November 1998

Birken Manufacturing Company - Bloomfield, CT

Develop new customer product line and staff.

Assist in all areas of operations including marketing, engineering, materials and financial. Full P&L responsibility.

Provide leadership for twenty-three member hourly team. Openly communicate business unit goals and expectations. Coordinate training activities and maintain administrative records such as attendance, vacation, cross training activities.

Supervisor

April 1994 to May 1996

Pratt & Whitney - North Haven, CT

Supervise a group of (90) highly skilled machinists in the refurbishment of turbine airfoils. Interact with all areas of management to ensure customer requirements are being met. Maintain hourly associate records including quality, attendance, EH&S and cross training. Group Working Leader

January 1991 to January 1994

Pratt & Whitney - East Hartford, CT

Manage a group of (18) skilled machinists in the manufacturing of jet engine parts. Responsible for work assignments and training.

Recognized specialist in the assembly of jet engine components. Extensive experience in the set-up and operation of manual grinding, milling and turning machines. Machinist

March 1978 to February 1991

Operate various assemblies and machining equipment. Skilled in the use of various measurement equipment including micrometers, ID-OD verniers and snap gauges. Set up and operate various grinding, extrusion honing and EDM equipment. Education

Manchester Community College

University of Connecticut



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