Customer Service Office

REGINA BIVENS

**** **** ****** **, ***. *, Washington, DC. 20020 Home Tel: 202-***-**** Cell: 202-***-**** Email: ************@*****.***

Objective

An energetic, highly motivated, detail-oriented, and service-oriented avid learner seeking a position that would allow me to utilize my administrative, organizational, and customer service skills.

Education

H.D. WOODSON HIGH SCHOOL 1985

Skills and Expertise

● Customer and personal service

● Records filing and maintenance

● Secretarial and administrative office procedures

● Event coordination and travel logistics

● Interpersonal communication

● Computer: MS Office Word, Excel, PowerPoint

● Office Equipment: Multi Line Telephone System, Fax Machine, Copier, Printer, Scanner

Experience

FRONT OFFICE OPERATIONS ASSISTANT MARCUS LOGAN HVAC SERVICES, WASHINGTON, DC. 2010 - PRESENT

Providing executive, administrative and logistical support

Identify, evaluate and meet daily operational needs

Manage and run the office including answering phones; receiving, routing and responding to mail correspondence; and managing inventory of supplies and equipment

Perform basic bookkeeping, record-keeping and file maintenance

Handle initial inquiries and identify contracts for renewal, coordinate bids, and assemble contract proposals

PERSONAL CARE ASSISTANT AND CAREGIVER CAPITOL HEIGHTS, MD. 2009 - PRESENT

Contributed to a positive living environment thus enhancing client's quality of life.

Assisted client with bathing, dressing, grooming and daily hygienic needs

Planned and prepared client meals and performed housekeeping duties including laundering, ironing, and cleaning

Monitored and reported changes in client needs or living conditions; and provided a source of companionship while assisting with daily activities and exercises

OFFICE ASSISTANT LEARNING LIFE LEADERSHIP ACADEMY WASHINGTON, DC. 2008-2009

Coordinated office operations, provided clerical support, assisted teachers in classrooms and served as school bus monitor.

Served as point of contact for all visitors; greeting, receiving, screening and ushering them to the appropriate personnel or department; and responded to all routine inquiries

Processed documents for distribution and established and maintained records of office files

Maintained inventory of office supplies and processed and distributed mail

Coordinated classroom instructional details with teachers and prepared lesson materials for distribution

Assisted and supervised children in and out of the classroom and maintained order while monitoring behavior of children on the school bus

Enforced riding rules, safety procedures and emergency evacuation policies on bus

Documented daily bus activities and reported incidents to support personnel

Performed other support duties as assigned

References

Available upon request

Contact this candidate