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Customer Service Executive Assistant

Location:
Rahway, NJ, 07065
Posted:
December 29, 2016

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Resume:

Maria Mondejar-Nicasio

EDUCATION

Rutgers Business School

MBA Candidate

Global Studies / Strategy & Leadership

October 2017

Global & Management Courses:

Human Resources, Diversity & Inclusion, Cross-Cultural Management, International Business

Strategic & Leadership Courses:

Organizational Behavior, Executive Leadership, Consulting, M&A, Strategic Management, Global Strategic Management

Montclair State University

MA Applied Linguistics

2007

University of the Philippines

BA History

1983

YEARS EXPERIENCE

9+ years of College/University Academic ESL Instruction

15+ years of corporate experience in Banking, Healthcare and Advertising

16+ Entrepreneurship

LANGUAGES

English

Native fluency in Tagalog

Intermediate Spanish

Basic Italian and German

GLOBAL EXPERIENCE

Philippines (Native country)

South Korea (1 year)

Italy (3 years)

Travelled to/Lived in ~30 countries

SOFT SKILLS

Solution and Results Oriented

Pragmatic

Energetic

Positive Attitude

Enthusiastic

Trustworthy & Inspirational

Transformational Leader

Empathetic

Confident

Strong Communication Skills

Effective Public Speaker

Calm under Fire

Grounded with a Sense of Humor

WRITING SKILLS

Business Plan (L’Olio Aromatherapy)

PROFILE

Extensive and in-depth global and professional experience through direct interaction with people from diverse cultural backgrounds. Seasoned, matured and eclectic who thrives in multi-dimensional scenarios. Inspirational mentor and impactful communicator achieves proactive and positive results. Pragmatic and solution oriented in every situation and excels especially during complex and challenging situations. Uses creative, resourceful with proven track of performance and effectiveness leadership.

EMPLOYMENT BACKGROUND

Education Experience (2007 to Present)

Stevens Institute of Technology, Adjunct ESL Professor Graduate Level, 2014-Current

Hudson County Community College, Adjunct ESL Professor, 2010-2014

Language Directions, ESL Instructor in the Workforce, 2012-2014

State University of New York (SUNY), ATTAIN, Trainer, 2011-2014

VL247.com, Tagalog Instructor, 2013-2014

City Univeristy of New York (CUNY), College of Staten Island, Adjunct ESL Professor, 2008-2011

Fairleigh Dickinson University, Puerto Al Futuro, Adjunct ESL Professor, 2007-2011

Provided classroom instruction of English as a second language to graduate and undergraduate students to prepare them for their professional, academic and community pursuits. Focused lessons on creative and critical thinking skills while encouraging written and verbal communication proficiencies

Mentored and provided language and assimilation skills to skilled immigrant workers to become productive and active members of their communities

Managed computer training to unemployed community members to update their skills to enable them to compete in a tough job market during the economic recession; achieved 90% re-employment results

Conducted onlineTagalog language and Philippine culture instructions to members of the Armed Forces for military and personal training purposes

Business/Corporate Experience (1989 to 2002)

TD Waterhouse Bank, Asst. Vice President & Office Manager, 1998-2002

The Bank of New York, Systems Analyst, 1992-1997

Rahway Hospital, Executive Assistant, 1990-1990

Bozell Inc., Executive Assistant, 1988-1990

Nippon Paint, Secretary, 1987-1988

Implemented fraud and risk prevention measures that reduced bank fraud charge-offs of over $250K/year

Streamlined application review and new account processes of online banking products reducing processing time by 50%.

Managed the Bank’s back-office operation including recruitment, human resources intake procedures, vendor management, training, product demonstrations and special events.

Provided technical and customer service support to ~100 traders in 3 high pressured trading floors in Wall Street area including installations of market data systems and circuit/telephone line connectivity and data security administration for 250 users

Prepared financial and expense reports and departmental budgets. Tracked company/division/department spending trends for senior management review

Entrepreneurship (1999-Present)

L’Olio Aromatherapy, Co-Founder, 2014-Present

Successfully launched and run a start-up business and marketed new products of all-natural aromatherapy oils

Property Management, Co-Owner, 1999-Present

Managed, maintained, restored and upgraded (up to 9) apartment rental units

SPECIAL INTERESTS

Advocate for equal opportunities for the disabled

Member: Traumatic Brain Injury Association of NJ

Co-Founder: NJ Women’s Soccer (Rahway, NJ)

Research Participant: Kessler Research Foundation

AWARD

Award of Excellence, TD Bank, Toronto, 1999

PUBLICATION

Published: Lexical Borrowing through Globalization, 2007 (Masteral Thesis)



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