Post Job Free

Resume

Sign in

Customer Service

Location:
Kansas City, MO
Salary:
$16.75
Posted:
December 29, 2016

Contact this candidate

Resume:

Mar ****-Present

July ****-July ****

November **11-January 2014

Jasmine Morris

**** ******* ***. ****** ****,MO 64132

816-***-**** • acx1xf@r.postjobfree.com

Objective

● To obtain a customer service position where gain more experience in customer service and utilize my current experience to increase both customer service satisfaction and the company's overall reputation.

Key Qualifications

• Highly skilled in providing information regarding products and services of the company.

• In-depth knowledge of taking orders, compute charges, and administer billing or payments.

• Hands-on experience in reviewing, updating or making changes to customer accounts.

• Track record of listening and responding to customers’ needs and concerns.

• Demonstrated ability to record details of client contacts and service history.

• Proven ability to determine answers and solutions quickly.

• Special talent for handling irate and angry customers. Work Experience

Alliance Data

Credit Specialist

● Process credit card applications for new customers setting credit limits and terms of service accordingto customer credit and background.

● Investigate customer spending trends to ensure security and catch possible signs of fraud or loss of card.

● Assist customers in signing up for a paperless account having invoices sent through email and paidonline whenever possible.

● Perform sales calls to potential credit card customers encouraging them to sign up for our services.

● Became the "go to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.

● Earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

Blue Cross Blue Shield Kansas City

Claims

● Determine the amount of coverage a customer should receive according the procedure done and thecoverage on the account.

● Stay in constant contact with medical facilities providing service to determine accuracy of claimsbeing made. Research current and new medical processing laws and regulations at both the state and federal level.

● Train new Medical Claims Processors in all aspects of the job.

● Filed medical claims made by providers by entering and organizing data and inputting all informationinto the computer system.

● sent payments to medical facilities or reimbursements to customers.

● phone calls to confirm the accuracy of medical claims. Citibank

Customer Service Team Lead

● Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner. May 2009-December 2011

June 2006-September 2010

May 2009

● Provides continual evaluation of processes and procedures.

● Provides statistical and performance feedback and coaching on a regular basis to each team member.

● Writes and administers performance reviews for skill improvement.

● I am available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.

● Ensures employees have appropriate training and other resources to perform their jobs.

● Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.

● Addresses disciplinary and/or performance problems according to company policy.

● Assists the manager with daily operation of the call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.

● Works as a member/leader of special or ongoing projects that are important to area/process improvement.

● Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.

● Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.

● Uses appropriate judgment in upward communication regarding department or employee concerns.

● Provide training for mutual funds,401k investments,credit card and account balance on checking account.

Med4home Pharmacy

Pharmacy Technician

● Preparation of medications for patients.

● Receiving and verifying the prescriptions.

● Pricing and filling of prescriptions.

● Obtaining pharmacist’s approval.

● Completing patient paperwork related to the filling of prescription.

● Assisting with insurance claims processing (usually a pharmacist will handle this, but assistant’s help will be needed – the entire process is done online.)

● Stocking and pricing of medications in inventory.

● Ensuring availability of drugs by delivering them to patients or facilities

● Maintaining pharmacy’s (and its patients’ employees’) safety by adhering to infection-control procedures, policies and regulations.

Applebee's Bar And Grill

Waitress

● Prepare tables with special attention to sanitation and order.

● Attend to customers upon entrance.

● Present menus and help customers.

● select food/beverages.

● Take/serve orders and answer questions or make recommendations for other products.

● Collaborate with other restaurant servers and kitchen/bar staff.

● Deal with complaints or problems with a positive attitude.

● Issue bills and accept payment.

● Promote dedication from customers.

Education

High School Diploma

J.C Harmon High School

● Graduated with 3.56 GPA.

References

Available upon request.



Contact this candidate