WORK EXPERIENCE

Manager, Marketing and North American Sales Operations

**/**** - **/****

TMP Worldwide

Advertising and Communications Industry / Montreal, Quebec

Job progression: 2000 - 2002 ~ National Marketing & Communications

Specialist

2002 - 2005 ~ National Manger, Marketing & Communications

2005 - 2006 ~ Internal and Client Communications Manager

2006 - 2008 ~ Manager, Canadian Sales Operations

2008 - 2011 ~ Manager, Marketing and Canadian Sales

Operations

Most Current Responsibilities include:

> Sales operations (North America)

o Support 25 Sales Reps and Managers across Canada and the US

o Revenue reconciliation - Goal Achievement - Reports - CRM

training and troubleshooting - Commission requests - Special

requests

o New Business financial reporting and forecasting (in collaboration

with SVP)

o Determine and implement optimal sales organizational structure (in

collaboration with SVP)

o Support SVP on analyzing and optimizing New Business pipeline

reports

o Assist SVP with New Business monthly and quarterly quota

assignments

o Market analysis and reporting

o Prospect management (identify and qualify leads)

o Compile and report on "lost business" and "accounts in jeopardy";

develop strategy to re-engage

o RFP Support - source, qualify, distribute and assist in the

drafting/responding when called upon

o Identify up-selling opportunities within existing client base

(organic growth)

> Marketing (Canada)

o Own and manage Canadian internal marketing efforts as well as

external social media exposure, including: www.tmp.ca, Facebook,

Twitter@TMPCanada, LinkedIn

o Managed and coordinated the successful launch of the TMP Canada

bilingual website (www.tmp.ca)

o Planning and coordination of New Business related events,

tradeshows & webinars

o Development of New Business communications and marketing plans

> Various types of staff training (social marketing, Siebel based CRM,

SalesForce, telemarketing techniques, up-selling, lead generation)

Previous Responsibilities include (Canada):

> Manage team of Lead Generators, Lead Generation (Sales & Digital teams),

Sales database entry/maintenance, System training, Lead generation

training, Relationship manager, Marketing & Communications (including

maintenance & distribution of monthly Newsletter, Sales team

communications & Marketing plans)

COMMUNICATIONS SPECIALIST/SENIOR ANALYST 1/2000

- 8/2000

IBM Global Services (ISM)

IT Industry / Montreal, Quebec

> Created and successfully managed the Communications plan for the Process

& Quality Improvements team which included:

o Quarterly "Process & Quality" Newsletter

o "Support group" communication plan

o Regular "target metrics" communications

o Team initiatives communications

o "Quality Awareness" initiative

> Created and successfully managed:

o Intranet site for the Service Delivery Centre (SDC)

o Communications support for 3000 SDC employees

o Acted as communications consultant for SDC project integration and

roll-out/launch

COMMUNICATIONS SPECIALIST 10/1997 -

1/2000

IBM Global Services (ISM)

IT Industry / Montreal, Quebec

> Created and successfully managed a National Communications plan for the

Vice President of ISM's Service Delivery Centre (SDC) which included:

o National biweekly conference calls ( Speaker recruitment, Meeting

agendas, Advertising)

o National & Local Round table discussions (Summaries & output action

plans for Intranet posting, Advertising)

o National semi-annual location meetings (Presentation material,

Ensure National Executive exposure, logistics, etc)

o VP One-on-one meetings with 1st & 2nd line Managers

o National Department Meetings (Manager coaching, Invitation,

Presentation template)

o Assisted in the creation and management of a communication plan for

the integration of an ISM department into the SDC

o VP staff meeting (Speaker/topic recruitment)

o Assisted the VP with external marketing/advertising of the SDC

o Monthly SDC report which included "Functional Unit" monthly

highlights

o Internally advertised the SDC communications initiatives

o Provided internal communications support for 3000 SDC employees

o Continuous format and content maintenance of the SDC Intranet site

o Created and maintained an SDC Organizational Charts database and

distribution lists

o Acted as communications consultant for SDC project integration and

roll-out/launch

SUPERVISOR, COMPLEMENTARY SERVICES 8/1993

- 10/1997

(Job progression: Proxy Administrator, Unit Leader Proxy, Supervisor

Proxy)

The Canadian Depository for Securities

Financial Industry / Montreal, Quebec

> Provide daily work direction and overall supervision of both the Proxy

and Tax Exempt Dividends Services (TEDS) Administration units

> Attend periodic Imaging/SIES support meetings on behalf of the units,

providing recommendations on all outstanding service requests

> Interview/recommend for hiring, monitor and review performance of team

> Prepare and communicate performance appraisals and assist with salary

reviews

> Direct effective training and development of employees, providing

leadership and guidance

> Report and maintain all forecasting, monthly statistics and attendance

records

> Liaise with Manager on all operational matters, recommend improvement of

methods and operating procedures where necessary

> Participate in budget planning and contribute to the success of the units

financial performance

> Verify and authorize daily job related payments

> Liaise with Transfer Agents, The Depository Trust Co and issuers on all

payment issues

> Ensure participant inquiries/problems are promptly responded to and

resolved

ADMINISTRATIVE ASSISTANT 5/1988

- 5/1993

Bonaventure Trust Co.

Financial Industry / Montreal, Quebec

> Various Administrative tasks relating to financial applications of

RRSP's, GIC's, etc

The 500 Selection Services Inc.

Personnel Recruitment Industry / Montreal, Quebec

> Support of three executives in various administrative tasks relating to

the "personnel recruiting" business

NEWS EDITOR (Volunteer) 10/1988

- 11/1991

CJFM 96

Media Industry / Montreal, Quebec

> News Writing and editing for on-air use

> Story research

> Various administrative duties

ACADEMIC BACKGROUND

5/1990

CONCORDIA UNIVERSITY

BACHELOR OF ARTS (English Major)

Montreal, Quebec

5/1986

DAWSON COLLEGE

D.E.C. #00578275 (Creative Arts)

Montreal, Quebec

5/1982

VERDUN CATHOLIC HIGH SCHOOL

HIGH SCHOOL LEAVING CERTIFICATE (Business Education)

Verdun, Quebec

SKILLS

> Bilingual (English/French), Social media, excellent communication,

customer service/satisfaction, relationship management, computer and data-

base/CRM adaptability

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