Deborah A. Klein

acx19a@r.postjobfree.com

*** **** ******, ********, ** 60202

312-***-****

EDUCATION

Keller School of Management - MBA, Public Administration, 4/2009

DeVry University - Bachelor of Science, Business Administration, HR

Management, 8/2006

EMPLOYMENT HISTORY

March, 2012 - present

Yellowbrick Consultation and Treatment Center

Evanston, IL

Director of Business Services & Administrator

Oversee the general operation of a healthcare company that provides

psychiatric services to emerging adults. Responsibilities includes:

billing, accounts receivable, accounts payable, payroll, medical records,

human resources, benefits administration, marketing, conference planning

and sponsorships, contract processing and the management of office and

administrative staff, overseeing credentialing, review and renewal of all

company insurance policies (general liability, professional liability,

workers comp, employee health insurance, etc.). Additional projects

include preparing for Joint Commission and EMR/EHR implementation.

February, 2010 - February, 2012 (laid off - company and office closed)

Aggeus Management Group/Aggeus Healthcare, PC

Chicago, IL

Director of Operations

Oversee the operation of a healthcare company that provides Podiatry,

Optometry, Audiology and Dental services to various nursing homes and

assisted living facilities throughout the country. Responsibilities

included: scheduling, billing, client services, compiling daily financial

reports, employee management, office management and human resources

(benefits administration as well as recruitment).

August, 2007- October, 2009 (laid off - all property supervisors as well as

the director of operations were laid off)

Wilmette Real Estate & Property Management Co. (currently known as CH

Ventures)

Chicago, IL

Property Supervisor/Property manager

Managed the operation of 21 apartment buildings (900+ units) which included

managing onsite managers and maintenance staff, tenant relations, leasing,

marketing, advertising, overall maintenance included receiving construction

bids, hiring contractors, building inspections and violations, schedule and

prepare units for Section 8 and CHAC move in and annual inspections, attend

monthly CAPS meetings and weekly ownership meetings. In addition I also

supervised on a temporary basis the operation of a 350 unit residential

rental high rise that included managing the assistant manager, maintenance

staff, door staff, tenant relations, leasing, marketing and advertising,

most importantly handled a lease up opportunity, rented over 30 units in a

short period during the non season.

November, 2006 -August, 2007 (office closed after resigning)

Yetter Consulting Services, Inc.

Chicago, IL

Office Manager

Handled all accounts payable, accounts receivable, human resources,

marketing, information technology and administrative functions throughout

the company, a sales tax consulting company. Administrative functions

included coordinating training courses, course enrollments and meeting

planning.

September, 2005 - November, 2006

Manilow Suites

Chicago, IL

Director of Guest Services & Administration

Created guest check in and departure procedures for 200 + units in 10

buildings, worked as a liaison with guests, building managers, engineers,

cable technicians and housekeepers, maintain and provide a positive

guest experience, pursue and negotiated all short term stay sales, created

and implemented new sales policies, verified all guest information for

accuracy, created and updated various weekly reports, implemented employee

medical and dental insurance plan, work closely with CEO and Director of

Business Development, and back up Vice President of Operations as

necessary.

October, 2004 - September, 2005 (company sold to IBM after resigning)

SPSS, Inc.

Chicago, IL

Customer Center & Secretarial Services Manager

Managed staff of 6 administrative personnel which included interviewing,

hiring and terminating temporary and permanent employees, maintained office

of 500 employees over 4 floors and organized 20 conference/meeting

rooms, worked closely with high level executives, created, updated and

maintained intranet department website, attended regular meetings with

architects, design firms and construction companies in order to plan and

supervise $1 million office renovation, created and maintained a pleasant

and positive customer experience, coordinated phone and reception coverage,

special projects and administrative support for entire company which

included all office locations.

February, 2001 - September, 2004 (laid off - division relocated to

corporate office in Hartford, CT)

PXP Institutional Markets Group, Ltd./Phoenix Investment Partners/Duff &

Phelps Investment

Management Co.

Chicago, IL

Administrative Manager

Worked as liaison with accounting, human resources and IT departments at

corporate office in Hartford, CT; handled all accounting responsibilities

as necessary, coordinated company bank deposits, created, calculated and

updated company budgets, worked as liaison with the office of the building,

assisted with managing company mail clerk and receptionist, negotiated

office equipment leases/purchases, made service calls on office equipment,

recruited, interviewed and hired receptionists, office assistants, mail

clerks and temporary staff, maintain employee personnel and office

equipment files. Supported CEO of Duff & Phelps Investment Management Co.,

President of PXP Institutional Markets Group and Chief Distribution

Officer. Scheduled meetings, maintained calendars, and made travel

arrangements, planned employee staff meetings, holiday parties, company

picnics and client sporting events. Created/developed presentations,

distribute client quarterly materials, updated and maintained monthly sales

reports.

COMPUTER SOFTWARE KNOWLEDGE

Microsoft Windows, Word, Excel, Publisher, PowerPoint, Access, Schedule+,

Outlook, Project, FrontPage, Visio, Lotus Notes, Icanotes, Carepaths,

OSCAR, SMART, WordPerfect, Act!, Quicken, QuickBooks, Platinum, Hyperion

Pillar, Salesforce.com, Oracle, Agility G2X, Sammy, ServiceCEO and the

internet.

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