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Security Customer Service

Location:
Alexandria, VA, 22314
Salary:
60.000 year
Posted:
December 29, 2016

Contact this candidate

Resume:

Issameldin Mohamed

**** **** ****** #*** ** *****

Alexandria, VA 22311

Contact Number: 443-***-****

Email: acx14t@r.postjobfree.com

PROFILE

A dedicated and energetic Special Police Officer with over 16+ years of investigative, research and police experience. I’m highly experienced in conducting numerous sensitive and complex white-collar crime investigations, and research to include contract fraud, theft, bribery, internal corruption, employee misconduct, waste, abuse and a variety of other criminal (including USC, Title 18), inquiries using various law enforcement techniques.

QUALIFICATIONS

Demonstrated ability to lead and manage others coupled with solid experience and training in Investigative/Police Management.

Managed multiple technical assistance projects designed to reduce liability, promote professionalism, and enhance staff awareness; policy and procedure reviews; facility design; organization, training, assessments and evaluations; staffing analysis; and department meetings.

Fully-trained in curriculum development and equipment including Windows XP, Access Pro, Excel, Office 2003, PowerPoint, and the Internet.

Strong technical writing and verbal communication skills.

Fluent in Arabic/Beginner in Spanish

Current Secret Security Clearance – exp. 2019

US Citizen.

PROFESSIONAL BACKGROUND/WORK EXPERIENCE

Diversified Protection Corporation

Department of Defense (pentagon police)

Alexandria, VA

Dates Employed: 12/2016 – present

Hours per week: 40

Shift supervisor (Lieutenant)

Plan, prioritize, assign, supervise, and review the work of CSO staff involved in security and field patrol, investigations, crime

prevention, and related services and activities; supervise CSO officers in dispatch, records, and property and evidence room as

assigned.

Serve as shift supervisor/Watch Commander for an assigned shift; prepare and administer briefings; assign patrol rovers supervise and direct CSO staff and activities on assigned shift; conduct personnel, equipment, and building inspections.

Prepare, process, and maintain a variety of written reports and records pertaining to assigned activities including daily activity reports; complete payroll for assigned personnel for submission to Finance.

Review incident reports, required forms, records, and related documents prepared by subordinates to ensure accuracy and timely completion; correct or instruct officers to make corrections.

Coordinate security activities with other units control center coordinate functions of my building security with pentagon law enforcement officers and control center.

Conduct a continuing review of assigned activities to identify problems and develop recommendations for improving services.

Recommend and assist in the implementation of goals and objectives; establish schedules and methods for providing effective

security services; implement approved policies and procedures.

Interpret, convey, and ensure implementation of agency policies, procedures, and methods; ensure that personnel have clear guidelines of authority and responsibility.

Participate in train and evaluate assigned personnel; assist with training and orientation of new employees; provide training, guidance, and counseling to assigned personnel; complete employee performance evaluations and reviews as required Team to

make sure that CSO officers Track employee access, generate traffic reports, prevent access by unauthorized employees and visitors, and restrict access on a person-by-person basis.

(ASP) American Security Programs.

Department of Defense (DOD) under (DHS) FPS police

Reston, VA

Dates Employed: 12/2015 – Present

Hours per week: 16

(PSO) protection service officer

Assist in coordinating security procedures for dignitaries and special events at the Government Buildings.

Emergency Response Team to respond to any incidents at the Government Buildings and surrounding area.

Conducts roll-call, passes on all pertinent information, ensures compliance with all established Government Buildings polices /procedures.

Investigates incidents, and prepares incidents report as required.

Responsible for dealing effectively with all emergency situations.

Screen incoming packages.

Leads, manages, supervises, and performs force protection duties, including use of deadly force to protect personnel, buildings, high classified documents and resources.

Access control, Defends personnel, buildings, high classified documents equipment, and resources from any potential or actual threat.

Operates communications equipment, vehicles, guard served weapons, and other special purpose equipment.

Applies self-aid buddy care, lifesaving procedures, including cardiopulmonary resuscitation and first aid, as first responder to accident and disaster scenes. Control and operate security gates through the high stander training also use scanners and hand wound for all unemployed, visitors and outer contractors.

Practiced evacuate the building due to emergency several times also been Trained for shelter in the place.

Provide access control, process guest and contact escorts, inspect boxes and property being removed from the buildings, monitor entrances, assist in emergency evacuations, provide daily reports, conduct interior and exterior patrols to observe and report suspicious activities, escort employees and guests upon requests or as required safety regulation of COTAR and FPS, report safety hazards and provide lock and unlock services. Monitor CCTV and alarm systems. Compose reports. Deter criminal activity and misconduct. Perform other duties as specified in post orders.

Alutiiq Security

Department of Defense (pentagon police)

Reston, VA

Dates Employed: 12/2015 – 12/2016

Hours per week: 32

Shift supervisor (Lieutenant)

Plan, prioritize, assign, supervise, and review the work of CSO staff involved in security and field patrol, investigations, crime

prevention, and related services and activities; supervise CSO officers in dispatch, records, and property and evidence room as

assigned.

Serve as shift supervisor/Watch Commander for an assigned shift; prepare and administer briefings; assign patrol rovers supervise and direct CSO staff and activities on assigned shift; conduct personnel, equipment, and building inspections.

Prepare, process, and maintain a variety of written reports and records pertaining to assigned activities including daily activity reports; complete payroll for assigned personnel for submission to Finance.

Review incident reports, required forms, records, and related documents prepared by subordinates to ensure accuracy and timely completion; correct or instruct officers to make corrections.

Coordinate security activities with other units control center coordinate functions of my building security with pentagon law enforcement officers and control center.

Conduct a continuing review of assigned activities to identify problems and develop recommendations for improving services.

Recommend and assist in the implementation of goals and objectives; establish schedules and methods for providing effective

security services; implement approved policies and procedures.

Interpret, convey, and ensure implementation of agency policies, procedures, and methods; ensure that personnel have clear guidelines of authority and responsibility.

Participate in train and evaluate assigned personnel; assist with training and orientation of new employees; provide training, guidance, and counseling to assigned personnel; complete employee performance evaluations and reviews as required Team to

make sure that CSO officers Track employee access, generate traffic reports, prevent access by unauthorized employees and visitors, and restrict access on a person-by-person basis.

(TPS) Trinity Protection Services. Security Contract comp. For (DOD) under PFPA pentagon police

Department of Defense

Arlington, VA

Dates Employed: 05/2014 –12/2015

Hours per week: 40

Shift supervisor

Plan, prioritize, assign, supervise, and review the work of CSO staff involved in security and field patrol, investigations, crime

prevention, and related services and activities; supervise CSO officers in dispatch, records, and property and evidence room as

assigned.

Serve as shift supervisor/Watch Commander for an assigned shift; prepare and administer briefings; assign patrol rovers supervise and direct CSO staff and activities on assigned shift; conduct personnel, equipment, and building inspections.

Prepare, process, and maintain a variety of written reports and records pertaining to assigned activities including daily activity reports; complete payroll for assigned personnel for submission to Finance.

Review incident reports, required forms, records, and related documents prepared by subordinates to ensure accuracy and timely completion; correct or instruct officers to make corrections.

Coordinate security activities with other units control center coordinate functions of the my building security with pentagon law enforcement officers and control center.

Conduct a continuing review of assigned activities to identify problems and develop recommendations for improving services.

Recommend and assist in the implementation of goals and objectives; establish schedules and methods for providing effective

security services; implement approved policies and procedures.

Interpret, convey, and ensure implementation of agency policies, procedures, and methods; ensure that personnel have clear guidelines of authority and responsibility.

Participate in train and evaluate assigned personnel; assist with training and orientation of new employees; provide training, guidance, and counseling to assigned personnel; complete employee performance evaluations and reviews as required Team to

make sure that CSO officers Track employee access, generate traffic reports, prevent access by unauthorized employees and visitors, and restrict access on a person-by-person basis.

(Sam Cad Design )

Alexandria, VA

Dates Employed: 08/2008 – Present

Hours per Week : 40 +

Senior AutoCAD Operator

Develop 2D and models.

Assist in team design reviews in order to evaluate design concepts and make recommendations.

Establish and implement a CAD standard drawing database.

Develop alternative design solutions or quick engineering solutions for complex problems.

Maintain records of design process in accordance with sound design practices and ISO requirements.

Ensure compliance with required design safety factors, tolerances, and specifications.

As a contractor I do the engineering manger correction if there is any then I take it back for print up.

(G4S)Government Solutions, Inc.

Holocaust Memorial Museum

Washington, D.C.

Dates Employed: 11/2011– 5/2014

Hours per Week: 40+

Special Police Officer

Provide security for the museum’s visitors, employees, Building and Exhibits.

Assist in coordinating security procedures for dignitaries and special events at the Holocaust Museum.

Emergency Response Team to respond to any incidents at the Holocaust Museum and surrounding area.

Conducts roll-call, passes on all pertinent information, ensures compliance with all established HMM policies/procedures.

Conduct investigations when solutions cannot be achieved during the course of a normal patrol shift.

Make crime scene assessments, investigates complaints, leads and tips, develops leads, obtain physical evidence, seeks out and questions witnesses and suspects, take testimonies and arrest offenders, prepare reports, make recommendations and prepare cases for prosecution.

Interview and investigate employers, public officials, and any other necessary parties to verify facts and to secure information surrounding separation issues needed to adjudicate claims of complex nature; Prepared justifications, corrective actions, and written statistical and narrative reports to reflect findings; Recommended program errors and revisions required in policies, program guidelines and procedures.

Plan and conduct investigations relating to alleged or suspected violations of criminal laws.

Responsible for dealing effectively with all emergency situations.

Screen incoming packages

Vehicle inspection

Leads, manages, supervises, and performs force protection duties, including use of deadly force to protect personnel, buildings, high classified documents and resources.

Access control, Defends personnel, buildings, high classified documents equipment, and resources from any potential or actual threat.

Operates communications equipment, vehicles, guard served weapons, and other special purpose equipment.

Applies self-aid buddy care, lifesaving procedures, including cardiopulmonary resuscitation and first aid, as first responder to accident and disaster scenes. Control and operate security gates through the high stander training also use scanners and hand wound for all unemployed, visitors and outer contractors.

Practiced evacuate the building due to emergency several times also been Trained for shelter in the place.

Plan, direct, and conduct patrols to prevent, detect and enforce violations of Federal laws and regulations related to resources, property, employees and users.

Apprehend and detain persons who have committed or are suspected of committing criminal offenses affecting the Federal Government.

Locate, secure, and protect crime scenes.

Collect and/or seize physical and documentary evidence.

Plan and conduct investigations relating to alleged or suspected violations of laws and regulations.

Plan and direct surveillance work that involves several investigators in separate places engaged in round-the-clock observation of various groups of suspects, all of whom are thought to be involved in related illegal activities.

Conduct difficult, complex, and sensitive investigations that require development of new or substantially modified methods in order to resolve anticipated problems.

Plan and conducts criminal investigations related to alleged or suspected violations of laws, regulations, and policies.

Use a variety of investigative techniques, such as performing undercover work, maintaining surveillance, analyzing evidence, and preparing reports.

Responsible for making such decisions as which suspects to follow when groups divide, which locations to observe, and when to call off the surveillance.

(G4S)Government Solutions, Inc.

Department of Justice/

Washington, D.C.

Dates Employed: 02/2009 -11/2011

Hours per Week: 40+

Special Deputy U.S. Marshall/Special Police Officer

Provide security for the U.S. Attorney General, senior officials, and Department of Justice employees.

Perform personnel screening and their belongings.

3 years of specialized experience equivalent to the GS-05 under the General Schedule Knowledge of police officer procedures and operating methods to perform the full range of police officer activities; Knowledge of special operating requirements, methods, and procedures for enforcing specialized personnel access controls and preventing unauthorized access to areas where stringent security requirements are enforced; Knowledge of the rights of detained individuals and organizational rules regarding the appropriate use of force to be used in the apprehension of persons.

Assist in coordinating security procedures for dignitaries and special events at the Department of Justice.

Emergency Response Team to respond to any incidents at the Department of Justice and surrounding area.

Conducts roll-call, passes on all pertinent information, ensures compliance with all established DOJ policies/procedures.

Investigates incidents, and prepares incidents report as required.

Responsible for dealing effectively with all emergency situations.

Screen incoming packages

Vehicle inspection

Leads, manages, supervises, and performs force protection duties, including use of deadly force to protect personnel, buildings, high classified documents and resources.

Access control, Defends personnel, buildings, high classified documents equipment, and resources from any potential or actual threat.

Operates communications equipment, vehicles, guard served weapons, and other special purpose equipment.

Applies self-aid buddy care, lifesaving procedures, including cardiopulmonary resuscitation and first aid, as first responder to accident and disaster scenes. Control and operate security gates through the high stander training also use scanners and hand wound for all unemployed, visitors and outer contractors.

Practiced evacuate the building due to emergency several times also been Trained for shelter in the place.

Provide access control, process guest and contact escorts, inspect boxes and property being removed from the buildings, monitor entrances, assist in emergency evacuations, provide daily reports, conduct interior and exterior patrols to observe and report suspicious activities, escort employees and guests upon requests or as required safety regulation of DOJ and SEPS, report safety hazards and provide lock and unlock services. Monitor CCTV and alarm systems. Compose reports. Deter criminal activity and misconduct. Perform other duties as specified in post orders.

OTHER POSTIONS HELD

(G4S) Secure Solutions (CPO)Custom Protection Officer 11/2004 – 02/2009

Alarm Tech Solutions AutoCAD Operator and designer 03/2005 – 03/2008

Dunbar Armored Armed Guard 08/2003 – 06/2006

Globe Ground North America –Lufthansa (BWI) CDL Bus Driver 02/2000 – 12/2004

Berlitz Language Center Arabic Language Instructor 02/2001 – 03/2002

Ebn Okeel Middle School Art Instructor in Arabic & Arabic language teacher 02/1987 – 07/1997

Minshiat Albakry Armed Hospital First Lieutenant Officer (Security/Work Therapist) 05/1984 – 03/1987

STRENGTHS & ABILITIES

Training and Policy Improvement Execution Antiterrorism Physical Security

Operational Business Governance and Acumen Continuity of Operations Planner AutoCAD Operator

Organizational Culture & Development Strategies Staff Development Human Capital

Quality Organizational Skills Finance Management Team Building

Program/Project Management Budget Planning Customer Service

3d Drafting and Modeling Graphic Design Logo Design

Calligraphy Collective Bargaining Operations Management

Information Management Planning/Scheduling Directing Special Duties

Criminal Justice Law Enforcement Administration Drug and Alcohol

Ethics in Counseling Instructor/Facilitator Supervision/Management

Property Management Decision Making Investigations

Workforce Structure Organizational Augmentation Risk Management

SPECIALIZED CERTIFICATIONS/AWARDS/HONORS RECEIVED

Computer Aided Drafting Certificate – TESST College of Technology (2004).

Special police officer

(DCJS) Virginia armed and unarmed license.

(GSA) also qualify with DSH

Certificate of Department of Defense (CSO) Contractor security Officer 10/2013.

Certificate of Safety Achievement from Globe Ground.

English Language Institute of Training and American Language Preparation.

Certificate of Achievement of WSINCR (Smith HI-SCAN) Series Simulator Course.

Certificate of Achievement of WSINCR (Smith HI-SCAN) Series Operator Course.

Certificate of Achievement of WSINCR (IED Recognition Course).

Special police Certificate in DC plus gun permit.

Certificate of Armed security in Maryland State.

Certificate of Gun Permit in Maryland.

I wrote a book in History 1995 in Arabic ( Salah Eldein El Aiewpy ).

Secret clearance (exp. 2019)

CDL driver’s license

EDUCATION

TESST COLLEGE – Baltimore, MD

Degree Received: Diploma – AutoCAD: 10/2002 – 03/2004

Elminia University, Elminia, Egypt

Degree Received: Bachelor of Art/Education: 06/1980 – 05/1983

Faculty of reserve military officers, Faied, Egypt 07/1984 - 01/1984

OTHER QUALIFICATIONS

1.Excellent communication skills; experienced in speaking and presenting to all levels of groups and clients, as well as creating reports and paper; proficient in computer software.

2.Highly experienced in participating in major investigations involving criminal, civil, and administrative remedies.

3.Highly competent investigator with strong written/verbal communication and exceptional analytical skills.

4.Highly experienced in successfully evaluating hundreds of cases and inquiries to promote economy, efficiency, and effectiveness of government. Efforts have saved the government thousands of dollars in the deterrence and solving of allegations and crimes.

5.Able to manage and facilitate projects from conception through completion.

6.Strong leadership and team-building skills; experienced in motivating and developing staff.

7.Innovative and analytic with strong strategic planning, negotiation and problem resolution skills.

8.Exemplary written and verbal communication skills; ability to influence and negotiate.

9.Excellent presentation skills to Senior Level executives, Directors and mid-level managers.

10.Execute a high order of analytical ability skills with a comprehensive knowledge of management processes.

11.I have been qualified with Maryland Transportation Authority for the year 2009.

TECHNICAL SKILLS

AutoCAD, PowerPoint, Excel, Word, WordPerfect, MS Project, Acrobat, MS Outlook, Internet Protocol, Multi-line Telephone, Fax, Calculator, Copier Machine, Color Printers, Scanners

REFERENCES FURNISHED UPON REQUEST



Contact this candidate