Lucretia Anderson

Customer Service Representative

Memphis, TN 38106

acx0nx@r.postjobfree.com - 901-***-****

To find employment with a company that will benefit from 15 years' experience in customer service and strong organizational skills.

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Conduit Global - Cordova, TN - April 2016 to Present

-Responsible for processing inbound calls related to requests for non- emergency medical transportation

-Responsible for processing inbound/outbound calls related to member or provider questions regarding benefits, trip scheduling, member information, and unresolved complaints/issues.

-Handle on average 100 calls per day

-Maintains customer confidence and protects operations by keeping information confidential.

-Data entry

Seasonal Distribution Clerk

William-Sonoma - Memphis, TN - October 2015 to December 2015

• Received orders

• Track inventory

• Order materials and supplies

• Carry out both alphabetic and numeric filing

• Identified supply and delivered to locations and processes the freight Wireless Care Representative

Conduit Global - Memphis, TN - April 2014 to July 2015

• Actively listened to over 100 customers daily and comprehended reasons for call

• Professionally answered customers' questions and resolved issues.

• Performed logical troubleshooting

• Guided customers through battery of self-help installation and repair opportunities

• Provided activation support for Verizon customers. Office Assistant

Meritan - Memphis, TN - March 2014 to April 2014

• Greeted customers and answered questions by telephone or in person concerning department.

• Logged 35 to 40 participants' time in/out for assignments each day.

• Filed and input 7 to15 applications into the system each day.

• Made applicants' personal folders.

Data Assurance Clerk

Memphis Police Department - Memphis, TN - September 2000 to December 2012

• Assisted Bureaus with correcting or deleting errors found in police reports.

• Corrected over 100 or more statistical errors on annual reports. Quality Control Clerk

Memphis Police Department - Memphis, TN - July 1997 to September 2000

• Entered 15 to 20 offense reports into the system.

• Reserved and assigned offense numbers to crime reports.

• Trained newly hired employees on the day to day operations of Compstat Bureaus.

• Filed, validated, corrected and merged report data into the system. EDUCATION

Vocational

Memphis Area Vocational School - Memphis, TN

January 1980 to May 1980

Computer Programming

Draughons Business College - Memphis, TN

September 1976 to August 1977

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