Maynard Davis

** ** ***** ********, ******* Il

872-***-****

acx0ec@r.postjobfree.com

Overview

A highly motivated professional with a verifiable record of accomplishment spanning four years. Highly creative, recognized as a results-oriented and solution-focused individual. Areas of strength include:

Expertise of Windows 7

Knowledge of Intern ate

Protocols (TCP/PMTP HTTP)

Knowledge of Microsoft Word Excel

Database Management(MS Access As-400 Oracle

Security( removing spyware and browser Add-ons)

Education

Hyde Park Career Academy, Chicago,IL

Diploma 1983

Accomplishments

completed A computer repair training course at Changing lives training center

completed Excel, MS Word, training courses at Accenture training center

completed Business writing course at Accenture training center

PROFESSIONAL EXPERIENCE

Help desk Administrator

Apple 1Temporary Service, Chicago, IL 02/15/2016 Current

Provided help desk support Apple one client Prometic Consultants

Responsible for supporting local office network operations systems

Solved desktop and network issues for employees and remove spyware

Help Desk 02/ 2013 09/2015

GO Health,Chicago Il

Help desk phone recording the call first level corrective action and problem escalation to second level when necessary and sent helpdesk tickets remove d spyware and browser Add-ons

troubleshoot desktop and printer issues for employees avoided phishing scams

Help Desk Specialist

Express Temporary, Chicago, IL 01/2012 02/2013

worked as a Help desk specialist for Express temporary client Motorola

overseen the handling of consignment of computer equipment that enter my area

Completed work orders to included troubleshooting desktop issues and remove spyware

Act as initial contact for all internal and external customer technical support

Helpdesk Support

Allied Barton, Chicago, IL 01/2007 01/2012

worked as a Security Helpdesk for Allied Barton Business Client AT&T

Checked in employees and verified Identifications

Updated and back-up employees information

Maintained filing system for system administrator and sent help desk tickets

VOLUNTEER WORK

Currently a volunteer at Saint Paul church

Provided phone support for the Administrative staff when they were in meeting

References

Promptly furnished upon request.

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