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Customer Service Real Estate

Location:
Kissimmee, Florida, United States
Posted:
October 10, 2016

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Madelyn Malave

**** ******* ***** ******

Kissimmee, FL 34743

(630)***-****

acwzzw@r.postjobfree.com

PROFILE

Resourceful and dedicated with experience in providing professional customer service. Strengths in organization, attention to detail and communication. Ability to coordinate, direct and implement tasks simultaneously. A team player who takes initiative, has a professional attitude and the ability to work with people at all levels. Bilingual, fluent in Spanish.

PROFESSIONAL EXPERIENCE

EXIT Realty Northwest, Hoffman Estates, IL 2016 to Present

Real Estate

Licensed Real Estate Broker

Receive calls from clients looking to buy or list their home for sale.

• Attend bi-weekly sales meeting.

• Attend Workshops and Seminars.

• Write up contracts for buyers and sellers.

• Do weekly open houses and floor time in the office.

• Receive calls from Attorney’s, Inspector’s, Lender’s and Insurance companies

• Foreclosure and short sale specialist

• Follow-up with clients weekly

• Work with transferees relocating nationally and internationally

Coldwell Banker Residential Brokerage, Schaumburg, IL 2011 - 2016

Real Estate

Licensed Realtor ®

Receive calls from clients looking to buy or list their home for sale.

• Attend bi-weekly sales meeting.

• Attend Workshops and Seminars.

• Write up contracts for buyers and sellers.

• Do weekly open houses and floor time in the office.

• Receive calls from Attorney’s, Inspector’s, Lender’s and Insurance companies

• Foreclosure and short sale specialist

• Follow-up with clients weekly

• Work with transferees relocating nationally and internationally

Weichert Realtors - Goodchild Homes, Rolling Meadows, IL 2010 -2011

Real Estate

Realtor ® / Lead Manager

Received calls from clients looking to buy or list their home for sale.

• Attended weekly sales meeting.

• Attended REO Workshops and Seminars.

• Wrote up contracts for buyers and sellers.

• Did weekly open houses and floor time in the office.

• Received calls from Attorney’s, Inspector’s, Lender’s and Insurance companies

• Recruited new associates

• Foreclosure and short sale specialist

• Followed-up with clients weekly

• Worked with transferees relocating nationally and internationally

Transportation Employment Specialist /Menlo Worldwide Logistics, Aurora, IL 2010- 2010

Con-Way Freight Company

Navistar Load Planner- Bilingual

Received daily supplier orders via emails for truckload (TL), intermodal/rail and less than truckload (LTL) modes.

• Entered all loads coming Northbound from Mexico to Laredo, TX Tulsa, OK and Springfield, OH onto tracker and into (LMS) Load Management System to build loads and tendered them to the carriers.

• Monitored carrier performance, and resolved transportation problems in an expeditious and professional manner and proactively resolved transportation delays.

• Tracked/traced shipments by trailer numbers to final destination via the use of internet, performed transportation/logistics analysis, and provided transportation advice/support.

NELSON WESTERBERG/ATLAS VAN LINES, Elk Grove Village, IL 2009 -2010

Relocation and van line Logistics Company.

OA/DA Coordinator

Received daily survey request from various agents.

• Set-up and created registrations for various moves National accounts and Military.

• Entered daily visual and phone survey request into Pegasus system.

• Rated Military shipments daily creating estimated invoices via 400NG and Accubill program.

• Called agents and drivers for proper documents needed to process files for payment to Daycos Company.

• Faxed and/or Scaned all documents to the Military bases.

• Assisted with answering phones at the front desk to relief breaks.

CENTURY 21 PRO-TEAM/REAL ESTATE, Lockport, IL 2008 - 2009

Real Estate

Sales Associate/ Realtor ®

Receive calls from clients looking to buy or list their home for sale.

• Attended weekly sales meeting.

• Attended REO Workshops and Seminars.

• Wrote up contracts for buyers and sellers.

• Did weekly open houses and floor time in the office.

• Received calls from Attorney’s, Inspector’s, Lender’s and Insurance companies

• Recruited new associates

• Followed-up with clients

SIRVA/ALLIED VAN LINES, Westmont, IL 2005 - 2008

The world's largest relocation and van line logistics company.

International Claims Team Lead

Provided leadership to a team of 10 associates. Responded to customers’ inquiries via internet, phone and fax. Ran weekly and monthly reports for accounts and monitored metrics. Assisted the team with difficult claims.

• Verified insurance coverage, assigned surveyors and repair craftsmen for water damage

claims

• Adjusted and settled household goods and auto damage claims for National Account moves,

Private transferee’s and subrogated claims.

• Determined the reserve amount and processed claims within dollar amounts authorized.

• Reviewed the claim of a customer, who was upset at the length of time the claim process was taking, offered the customer the repair cost of each item, resulting in improved customer

service as the customer happily accepted the offer.

• Trained new associates on the system (SCAN), explained the terms and conditions of the

insurance policy and how to open and process claims from beginning to end.

MILLENNIUM MEDICAL MANAGEMENT RESOURCES, Westmont, IL 2005 - 2005

Specializes in Emergency Services medical coding.

Customer Service Manager

Managed a group of 8 associates to ensure proper Emergency Room Physician billing to primary and secondary insurances and that quotas were being met and calls were taken efficiently.

• Assisted the team’s handling of an average of 500 to 600 customers’ complaint calls daily by taking calls from irate customers and setting up a payment plan for customers if appropriate and/or billed their insurance companies.

• Interviewed and terminated candidates with proper documentation.

• Monitored associates attendance, administered performance reviews for merit increases and attended weekly Operations meetings.

SIRVA/ALLIED VAN LINES, Westmont, IL 1998 - 2005

The world's largest relocation and van line logistics

International Claims Adjuster

Adjusted and settled household goods and auto damage claims. Contacted customers daily via e-mail, phone and fax.

• Handled senior level claims, subrogation and quick claims.

• Assigned surveyors and repair craftsman for water damage claims.

• Handled salvageable items and reserves for underwriters.

NES MIDWEST, Hinsdale, IL 1994 - 1998

Specializes in Emergency Services medical coding.

Customer Service/Purchasing Manager

Interface with vendors for purchasing needs and returns for credits. Assisted customer service department with daily phone calls. Process HCFA 1500 forms & EOB.

• Handled customers’ inquires on billing statements, verified insurance coverage and created

payment plans when appropriate.

• Obtained proper insurance information to bill primary and secondary insurances for

emergency room physician’s services.

• Posted payments to accounts including Blue Cross, Blue Shield, Illinois Department of

Public Aid and Medicare.

• Verified insurance eligibility prior to billing the customers’ primary and secondary insurance.

EDUCATION

General Equivalency Diploma - Will County GED



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