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Customer Service Microsoft Office

Boynton Beach, Florida, United States
October 10, 2016

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April l. Denton


Apt. *

Tallahassee, FL32303



Utilize my experience and knowledge to secure a challenging position in the medical field contributing to the health and success of individuals. QUALIFICATIONS

0 StrongCommunication and Customer Service Skills, PerformEKG's 1Professional, Multi-tasked, Well-Organized Typing, Filing, Phone Skills, Proficient Computer Skills (Microsoft Office Suite)


Saint Leo University, Tallahassee FL

Psychology May 2015

Flagler College, Tallahassee FL January 2009

Elementary Education

Universityof CentralFlorida, Daytona Beach FL April2004-May 2005 LiberalStudies (Behavior/Social Science Health and Education) DaytonaBeach CommunityCollege Daytona Beach, FL

May, 2004: Associates Degree

November, 2002: NationalRegisteredCertifiedMedical Assistant December, 1996: Practical Nursing Program

May, 1992 : CertifiedNursingAssistant Program


2005-present Tallahassee PrimaryCare Associates Tallahassee, FL MedicalAssistant

2 Triage patients in by doing vital signs, checking problems, work up orders, set-up appointments for diagnostic testing,

3 Give medication/ shots ordered by physician. Phone and fax in prescriptions to pharmacy.

4 Answer phone calls from patients and make return phone calls. Check patients in and out for appointments and receive co-pays for office visits. July 2004-February 2006 Florida HealthCare DaytonaBeach, FL MedicalOffice Specialist

5 Verify patient information, recording medical history,maintain patient confidentiality,completing diagnostic coding and procedure coding, input patient information.

6 Provide customer service: phone skills, set appointments, confirmpurpose of visits, filing, receiving customer payments

7 Maintain safe, secure, healthyworking environment by establishing and following standards and procedures. Complyingwith legal regulations. August 1986-July 2004 Volusia CountyHealthDepartment DaytonaBeach, FL

Health Support Technician

8 Functioned as a health technician at various Volusia County Schools. Assessed and Provided care for schoolstudents (contact parents, first aid, pass medicine, health screenings, referrals, etc.) 9 Maintain health records and complete required documentation for all interactions following standards in procedures, complying with legal regulations.

Reference available upon request.

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