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Customer Service Sales

Atlanta, Georgia, United States
October 10, 2016

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A result-focused, quality driven professional with extensive experience in

management and operations. I've consistently demonstrate achievement in my objectives. I have a strong back ground in business administration, multi-tasking, and have dedication to organizational skills. I have a strong track record of improving sales and policies which insure profit and turnaround. I've also been able to establish long lasting and mutually profitable relationships with cliental, vendors, and support services.


Self Contractor Project Management and Wifi Installation; Atlanta, Ga 2015- present.

Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing system, policies, and procedures. Maintains a safe and secure work environment while developing personal growth opportunities for team.

- Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies. Directs technological research by studying organization goals, practices, and user projects. Assures quality service by establishing and enforcing organization standards.

- Completes projects by coordinating resources and timetables with user departments and data center. While preserving assets by implementing disaster recovery and back-up procedures and information security and control structures.

- Recommends information technologies strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements. Verifies application results by conducting system audits of technologies implemented.

- Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditure; analyzing variances; initiating corrective action.

- Excellent sales engineering support and communications with venues, clients, support staff, and team members.


1261 Apple Valley Rd.

Atlanta, GA



- Installation and maintenance of Wi-Fi and wireless data systems and data repeaters.

- Installs included: Network outlets and performed testing, assisting customers with setting up Wi-Fi systems once complete, tested lines after installation to ensure they worked correctly, performed troubleshooting and repair of existing line problems. Ran network cable from exterior portions of building by using ladders and poles. While following and enforcing all safety protocols and guidelines. Operations and Quality Support Manager, X3 Sports; Atlanta, Ga 2009-2015.

Ability in strategic planning, manage projects, improve efficiency of operations, team building, and detailing project information to determine effective processes for operations. Create and implement company policies, standards, changes in operation, and systems that optimize productivity and bottom line. Demonstrate ability to motivate staff to maximum productivity and control cost through the most effective use of available resources.

- Improve the operational systems, processes and policies in support of company mission-- specifically, support better management reporting, information flow and management, business processes and organizational planning.

- Manage and increase the effectiveness and efficiency of Support Services (HR, IT, an Finance), through improvements to each function as well as coordination and communication between support and business functions.

- Play a significant roll in long-term planning, including an initiative geared towards operational excellence.

- Oversee overall financial management, planning, systems and controls.

- Payroll management, including auditing and analyzing work quality of all sales teams, and pulling data reports.

- Regular meetings with Executive Director to ensure growth.

- Supervised and coached location managers on a weekly basis. Co-Owner and Director of Operations, Smart Wash Auto Detailing; Atlanta, Ga


As the director of operations I lead the management teams at all four locations in all aspects of daily operations including: hiring, inventory, promotions, quality control, building revenue, recruiting, data entry, scheduling and payroll.

- Lead trainer to all management and new employees.

- Ensured all locations were staffed properly and had all necessary supplies and materials. Keeping store managers accountable for all operations, quality, and daily goals.

- Kept track of all inventory and ordering supplies, while keeping good relationships with vendors.

- Handling all customer services issues for new and existing clients.

- Overseeing all promotions through events at various locations thought out the Atlanta area.

- Responsible for all data analyzes, improving processes, office operations, and payroll.

Location Manager and Fitness Director/Instructor, Golds Gym of Henry County; McDonough, Ga 2004-2007

Managed all operations including: membership, courtesy room, group fitness, staffing, payroll, front desk, customer service issues, sales and facility usage reporting, and daily facility maintenance.

- Scheduled and directed staff in daily work assignments to maximize productivity.

- Conduct daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

- Optimized profits by controlling food, beverage, and labor cost on a daily basis.

- Worked in coordination with owners to set up short term and long term goals.

- Ensured that all the task carried out by the departments are of required standards and quality.

- Made sure that recruitment and hiring procedures are conducted smoothly, without any problems.

- Ensured that new employees received quality training as per their area of expertise.


Smyrna High School; Smyrna, Tn Honors, 1998-2001 References

Heather Hitchler 770-***-****

Jessica Gonzalez 678-***-****

Brian Curbello 917-***-****

Sorcha Murnane 404-***-****

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