Keith Estoque Cortes, B.S.N.

Dubai, United Arab Emirates

Mobile Number: +971*********

E-mail Address: acwztb@r.postjobfree.com

CAREER PROFILE:

Proven record of reliability and responsibility.

Remain calm and professional throughout critical incidents.

Strong analytical skills, capable of assessing conditions and implementing appropriate intervention.

Resourceful problem solver capable of implementing solutions to complex problems.

Possess special sensitivity to meeting diverse needs in varied situations.

Relate well to people from a variety of cultures

*HOTEL HOUSEKEEPING SUPERVISOR/ DEPARTMENTAL TRAINER

Hyatt Regency Dubai & Galleria

December 19, 2012 - PRESENT

Principal Duties & Responsibilities:

1.Training and developing housekeeping staff

2.Coordinates work assignments.

3.Inspect completed work.

4.Assign non-accommodation cleaning assignments to housekeeping team leaders.

5.Assist with inventory control, supplies and keys.

6.Oversee cleanliness of common areas such as pantries, guest landing areas, guest corridors and housekeeping office.

7.Responsible for keeping team encourage and motivated.

8.Perform all other duties as required.

*SALES MANAGER

Customer Benefit Services Inc.

January 17, 2011 – May 24, 2012

Principal Duties & Responsibilities:

1. Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.

2. Responsible for the performance and development of the Account Executives.

Prepares action plans by individuals as well as by team for effective search of sales leads and prospects.

3. Initiates and coordinates development of action plans to penetrate new markets.

4. Assists in the development and implementation of marketing plans as needed.

5. Conducts one-on-one review with all Account Executives to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Account Executive’s sales and activity performance.

6. Provides timely feedback to senior management regarding performance.

Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.

7. Maintains accurate records of all pricings, sales, and activity reports submitted by Account Executives.

8. Creates and conducts proposal presentations and RFP responses.

9. Assists Account Executives in preparation of proposals and presentations.

10. Controls expenses to meet budget guidelines.

11. Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

12. Recruits, tests, and hires Account Executives based on criteria agreed upon by senior management.

*TECHNICAL SUPPORT REPRESENTATIVE (TIER 2 NATIONAL HELPDESK SPECIALIST)

Convergys Philippines Inc.

Time Warner Cable Account

March 22, 2010 until September 16, 2010

*TECHNICAL SUPPORT REPRESENTATIVE (TIER 2 GLOBAL ESCALATION SPECIALIST)

Sykes Asia Inc.

Palm Account (SmartPhones, Windows Mobile and WebOs Support)

November 5, 2007 – March 18, 2010 (2 years and 4 months)

JOB DESCRIPTION:

To provide a professional and efficient customer support/service function for all client projects, in line with client contractual requirements via email and phone callbacks.

Principal Duties and Responsibilities:

1Accountable for providing a high level of technical response to the customers of our clients

2Ensures that all communication with customer is within the guidelines of the client

3Follows prescribed problem resolution procedures

4Handles customer’s product usage questions

5Ensures that cases and callbacks are logged in accordance with the Data Quality guidelines

6Reaches and maintains the level of technical competence and customer service skills as required for the post

7Ensures the all data is collected accurately

8Ensures that service levels are achieved as communicated by the Account Manager.

EDUCATIONAL ATTAINMENT:

TERTIARY:

Bachelor of Science in Nursing

University of the Visayas

Banilad Mandaue City,Cebu Philippines

2003-2007 (Graduated April 11, 2007)

Bachelor of Science in Medical Technology

Cebu Doctors’ University

Osmeña Boulevard, Cebu City

2002-2003

SECONDARY :

San Isidro Parish School

Talamban, Cebu City

1998-2002 (Graduated as Second Honorable Mention)

PRIMARY :

Coleigio del Immaculada Concepcion (CIC-Mandaue Branch)

Tipolo Mandaue City

1992-1998

COMPUTER SKILLS :

Microsoft Word, Microsoft Excel, Microsoft PowerPoint

Systems: OPERA, HOTSOS

Proficient English Communication Skills / English Writing Skills

EDITOR-IN-CHIEF - School Newspaper during Secondary Days.

Certifications:

Hyatt On Skills Training Certified – August 2016 (Hyatt Regency Dubai & Galleria)

Level 2 International Award in Emergency First Aid & Defibrillation

-By Highfield Middle East – Asia

-Certification No. FA667771

-Course Date: August 23, 2015 (Valid for 3 years from date shown

PERSONAL INFORMATION:

Full Name Keith Estoque Cortes

Resident Home Address Pagutlan Tayud Consolacion Cebu, Philippines 6001

.Current Address Sahari Village. Ras Al Khor, Dubai, United Arab Emirates

Place of Birth Banilad Mandaue City

Date of Birth March 6, 1985

Sex Male

Height 5’ 4”

Weight 135 lbs.

Citizenship Filipino

Civil Status Single

Religion Roman Catholic

Languages Spoken English, Pilipino & Visayan

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