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Manager Customer Service

Los Altos, California, United States
$75K+ Annually
October 10, 2016

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Administrative/Operational Manager with extensive management experience in Silicon Valley. Detail oriented with excellent organizational, communication, and time management skills. Solid ability to develop and motivate successful, productive and diverse work teams. Global thinker with a technical foundation and a goal-oriented management style, delivering exceptional results.


Electric Movement at Google, Inc. 2016

Office Manager

Electric Movement was engaged in a robotic contract project until Google seed funding was cut in July 2016. Every employee involved is bound by a strict NDA prohibiting discussing details of this stealth project.

• Categorized monthly expenses and receipts with CPA for monthly close and reporting to Google.

• Researched and procured best quality and cost for tools, equipment and supplies for Google project and general office.

• Maintained facility and adjusted office and lab layout to maximize productivity.

• Managed, sourced and maintained outside service provider relationships. 500 Startups Management Company, L.L.C. 2015

Office Manager


• Negotiated a below-market-rate fee for a new lease on existing 10,120 square foot space; saving the company more than $1 million over the life of the new lease.

• Designed and managed tenant improvements adding six meeting rooms and increasing our program attendee space from 95 to 130 seats in the same 10,120 square feet to accommodate growth.

• Managed construction project schedule to minimize impact on 500 Startups; ensured construction was completed on time as to not interrupt corporate calendar.

• Researched Silicon Valley Real Estate market for decision team on relocating or renewing current lease on highly sought after space in downtown Mountain View.

• Assembled and coordinated a team of Real Estate agents to provide alternatives to current location if needed.


• Managed scheduling of visiting program speakers.

§ Coordinated visiting speaker program implementation.

§ Setup and operated Livestream recording sessions.

• Researched and implemented an electronic room reservation system so staff and program attendees can reserve a meeting room electronically.

• Managed “Fireside Chats” speaker schedule of C-level and tech success stories and Q&A sessions.

• Mentored startup companies in many ways to guide them to success.

• Managed lunch program for staff and attendees.


• Primary PR/Tour “face” of 500 for visiting organizations, both local and global.

• Researched and negotiated price on volume purchases of new creative company swag (T-shirts, coffee mugs, water glasses, etc.).


• Managed suite access for staff, program attendees and visitors with a virtual reception system and door lock control system.

• Upgraded staff snack/break room area.

§ Enabled staff and attendees access to a quick snack rather than leaving the building.

§ Improved nutritional value of snacks, including fresh fruit delivery.

§ Replaced multiple outdated coffee machines with a state of the art machine providing highest quality drinks while reducing cost to company.

§ Replaced bottled water with a top quality water purification system providing variety of water options while reducing cost and container waste.

• Security and Loss Prevention: Coordinated building and parking access with building management for staff and program attendees.

Richard Speakman 408-***-****

InternMatch/LookSharp, Inc. 2013 – 2014

Office Manager

• Managed a vibrant group of professionals ensuring productive results for a series A funded startup.

• Independently performed all in house accounting activities (superseding GAAP standards), including AP & AR, payroll and tax reporting.

• Responsible for managing all financial accounts.

• Independently responsible for all HR related duties including on-boarding, off-boarding staff and payroll.

• Negotiated and maintained new benefit packages for staff including Medical, Dental, Vision and Life with increased benefits to employees and reducing cost to corporation.

• Independently responsible for managing a “Cyber Team” of Data Analysts countrywide. Included remote hiring and termination.

• Oversaw all client promotion to assure appropriate advertisement on our platform.

• Negotiated several service contracts including recruitment services, financial services, facility services and other necessary outsourced services. Maintained highest level of service while managing costs.

• Provided 100% of hands on Customer Support, both online and by phone. Maintained superb level of support and client response time.

• Planned and promoted employee morale encouragement programs including events and team building activities.

HighlightCam. Inc. 2011 - 2013

Manager of Human Resources and Administration

• Managed a team of creative Mobile Application Developers for this SEED funded Silicon Valley startup.

• Full responsibilities for all accounting activities for both U.S. and Japan offices. Complied with all GAAP requirements, closing monthly books and reporting to accounting firm for end of year tax reporting.

• Conducted property search and negotiated new space lease and build out of new facility

• Negotiated and managed sub-lessee’s contracts.

• Independently responsible for recruitment efforts to hire and negotiate compensation packages (and release employees when necessary) for Mobile Application Developers, Designers and other personnel.

• Negotiated Managed and Contracted with an overseas internship program bringing international interns to Silicon Valley.

• Negotiated all contract agreements with service providers ensuring highest quality of service while maintaining cost effectiveness.

• Created and managed a Quality Assurance Intern Scholarship Program with a local QA College.

• Interacted with the Board of Directors to facilitate all corporate events and BOD meetings.

• Fulfilled several support rolls as needed for an early stage startup. Resolved or routed all customer support inquiries.

Sage Technologies 1998 - 2014

Owner / Consultant

• Research, design and implementation of networking systems including all internal network architecture and secure high-speed internet connectivity in a wide variety of environments and industries.

• Established and configured network security systems utilizing hardware and software solutions. Ensured client's protection against inbound attacks, spamming and virus infections.

• Setup and maintained highly secure remote VPN access to internal network.

• Installed, configured and maintained network server and workstation systems utilizing various platforms.

• Demonstrated strong ability to maintain a fast-paced schedule managing a high volume of issues without losing track of the details.

• Smoothly trained/translated technical information and network administration duties to wide variety of non- technical clients.

• Interfaced with all levels of management and staff providing exceptional end user/desktop support.

• Web Site development, design and maintenance.

• Procured capital equipment including telecommunications, networking, security, and furniture systems as well as production inventory and related. Strong vendor sourcing, certification and price negotiation skills.

• Independently responsible for all business activities necessary to maintain a California corporation including; all accounting functions, manage contract employees, maintain client records and files, coordinate all marketing and advertising activities.

Richard Speakman 408-***-****

Law Office of Vanessa A. Zecher 2008 – 2009

Assistant Office Manager

• Managed Office and Court Calendar for five fast paced attorneys and eight support staff including coordination with other law offices and local courthouses.

• Managed Human Resources activities including: supervising administrative staff, sourcing and administrating employee benefit accounts, oversee all facilities activities including corporate moves and expansions.

• Provided I.T. Support for all network activities as well as desktop support and enterprise backup systems. Axcient, Inc 2004 - 2005

General Manager of Technical Services

• Managed all activities of the Technical Services division including, sales, marketing, support and financial reporting.


San Jose Pride Chief Financial Officer of Board of Directors

• Served three years as the CFO managing all accounting functions and produced all monthly financial reports for members of the Board and local community. Migrated accounting system to current standard system. Billie DeFrank Community Center Director on the Board of Directors

• Served as the Membership Committee Chair for one and a half years

• Served as Director for two years. Activities included general oversight of all aspects of the center, main liaison with Executive Director with Human Resources issues. Conducted national Executive Director search. Mountain View Community Television President of Board of Directors.

• Served as President of the Board and Equipment and Facilities Chair. Managed a large operating budget. RELATED EDUCATION & CONTINUING EDUCATION

De Anza College, Cupertino CA Total Quality Management Sociology Microsoft Core Technologies & Administration Novel NetWare Systems Management & Advanced System Management

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