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Assistant Customer Service

Houston, Texas, United States
October 10, 2016

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Kathleen Roberts

***** ************ ** #***

Houston Texas 77067


Healthcare provider seeking a position in an environment that is results oriented and patient driven where I can provide excellent customer service and contribute to growth of the company.


Proficient in the following: strong customer service/ customer satisfaction background, medical terminology, patient preparation, phlebotomy, practical medical office procedures, electrocardiograph techniques and applications.


01/2012 - 09/2012 Fortis College Houston, Tx

Medical Assistant Training Program GPA 3:8 (Honor Roll Certificate Recipient)


10/2014 - present Certified Nurse Assistant Nexus Specialty Hopsital, Shenandoah, Tx

08/2011 - 05/2014 Certified Nurse Assistant Woodlands Healthcare Center Woodlands, Tx

09/2012 - 10/2012 Medical Assistant Kelsey - Seybold Medical and Diagnostic Clinic Spring, Tx

Senior Practicum :160 hours internship in Kelsey- Seybold Medical and Diagnostic Clinic. Patient rooming, vitals, charting, filing obtained patient information, assist with exams, minor surgical procedures, pregnancy and urinalysis testing, ear irrigations, prepare treatment rooms for patient exams, keeping rooms neat and clean. Clean and sterile instruments, perform EKG's, blood draws and injections, fax prescriptions request to pharmacy and fax referrals. Answered multi- line phone system performed call routing tasks and schedule appointments.

04/2011- 09/2012 Private Caregiver Ron Kahla Houston, Tx

03/2010- 08/2011 Certified Nurse Assistant Pro Health Staffing Houston, Tx

Hospitals Assignments includes: Patients Medical Center, University General, and Speciality Select - Med Center

09/2009 - 05/2011 Private Caregiver Jess Hines Houston, Tx

09/2008 - 08/2010 Certified Nurse Assistant Advantage Nursing Agency Houston, Tx

Hospitals Assignments include: St. Luke's, TOPS Speciality, Icon Hospital Humble, Cornerstone Clear Lake and Methodist

07/2007 - 09/2008 Certified Nurse Assistant/ Office Assistant Treemont Home Health Care Houston, Tx

Assist the Administrator with clerical duties, such as answering the phones, taking messages, scheduling doctor appointments, medical charting and filing, and shift change duty. Assist the physician that comes for the follow ups and assessments weekly.

02/2007 - 07/2007 Certified Nurse Assistant Westbury Nursing Center Houston, Tx

07/2005 - 11/2006 Drug Screen Tech Southwest Consortium San Angelo, Tx

Perform drug/ alcohol testing DOT/Non DOT routinely, accidental suspicion, per-employment reasons. Travel to on job site locations and schools between Dallas, Houston, Port Arthur and San Angelo Tx.

11/2002 - 05/2005 Safety/ First Aide /CNA Pilgrims Pride Nacogdoches, Tx

Apply first aid to employees if needed, if more medical attention was needed, transport to ER or call 911. Enforce safety rules within the plant, drug/alcohol testing, pre-employment physicals, and file medical records into computer database. Certified in Fire & Safety, Hazmat Training and DOT/Non DOT certified.



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