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Engineer Active Directory

Bengaluru, Karnataka, 560001, India
October 10, 2016

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Manikandan AR


Mobile number: +91-968*******

Carrer Objective

Seeking an opportunities to utilize my skills, abilities and interests as on new technologies that enhance and gives me exposure and expertise.


• Currently working as an IMS Engineer in Mindtree Ltd., Bangalore, since 12th Nov 2014 to June 17 2016.

• Extensive experience in Active Directory and Exchange related issue.

• Extensive experience in SEP server and Microsoft Lync Server 2010 and 2013.

• Flexible and Versatile in adapting to new environments and working on any tasks/projects assigned.

• Well versed in client communication with excellent interpersonal communication skills with ability to work successfully as a Team Member and capable of taking Leadership roles when permitted.

• Quick learning capabilities with ability to blend with the work environment Professional Experience

Working as an IMS Engineer in a Shared services model supporting multiple customers on different domains. Providing extensive support to the project by performing below tasks as part of day to day operations.


• Handle designated L1 tickets

• Handle escalated tickets from L0

• Ensure help is sought/escalation happens within stipulated time.

• Ensure any event which could escalate into an issue from Customer is brought to the attention of his/her manager or shift in-charge in a timely manner

• Ensure SLA and productivity norms are met.

• Identify and flag opportunities for additional SOP creation/modification of SOP’s to Level 1 engineer/SME

• Achieve a productivity of 12-15 L1 tickets in a shift.

• Support escalations from L0. Convert escalations to SOP/revise existing SOP’s, train L0 engineers periodically.

• Ensure all tickets worked on has correct entries in the ticketing tool, including emails written to customer and other teams in the course of ticket resolution.

• Ensure positive, proactive contribution towards meeting SLA and productivity norms Project: Shared services

• Client : Internal Mindtree Support

• Domain : Windows Server administration (Active Directory, Antivirus, Lync and Exchange management console)

Role & Responsibilities:

• AD Related Responsibilities:

• User account creation

• User account Deletion/Re-activation

• Exit Clearance

• WebEx Administration

• DL/SL creations

• Service Account creation

• SAM ID creation

• Hostname Deletion / Stale Entries / OU Movement

• NOMAD Access / BitLocker Encryption

• EMC Responsibilities:

• Email related issues.

• Email tracing

• O365 migration

• Outlook configuration

• AV Related Responsibilities:

• Handling USB Port Unlock Request.

• SEP AV related report.

• Lync Server Responsibilities:

• Creation of SID id.

• Modification of SIP id.

Project 2: Finn one and BRMF

• Client: Fullerton India.

• Domain: MySQL (L1 level tasks)

• Tasks performed:

• Performing backup tasks for MySQL DB.

• Triggering the backups and monitoring the status for successful completion.

• Backup tasks are performed by using the client tool through remote sessions. Skills Summary

Tools MWatch tool (Monitor, Measure, Manage)

Active Directory AD toolkit V 5.0 and AD Module for Windows PowerShell Exchange Server 2010 Exchange Management Console and Exchange Management Shell Lync Server Microsoft Lync Server 2010.

SEP Server Symantec Endpoint Protection Manager

Operating Systems Windows XP/7, Unix/Linux.

Database MySQL.

Other Technical Skills Html,Css,Javascript.


• ‘A Team Award’ for displaying exemplary team spirit in Mindtree Ltd. Certifications and Trainings:

• Advance Hardware and Networking Certification.

• Java/Linux” course done by CSC Computer Education. Education:

B.E (CSE) May 2013, Anna University of Technology, K.L.N. College of Engineering, Sivagangai.

Polytechnic, March 2009, K.L.N. Polytechnic, Madurai.

SSLC, April 2006, Matriculation, MNU Jayarajnadar Annapackiyam School, Madurai Personal Profile:

Father’s Name: Ramesh Warlal

Date of Birth: 8th June 1989

Gender: Male

Nationality: Indian

Languages known: English, Tamil, Sourashtra.

Other Activities: Playing Cricket and Listening music Declaration:

I hereby declare that all the details furnished above are true to the best of my knowledge and belief.

Place: Signature


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