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Human Resources

Location:
Miami, Florida, United States
Posted:
October 10, 2016

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Resume:

Cinthya Saborio Barahona

**** ** * **. *****, Fl*3174

Cel. 305-***-****

E-mail: acwzp2@r.postjobfree.com

Experience

Floridian Public Adjusters Currently

Claims Account Manager/ Administrative Support

Provide claim updates to clients (homeowners)

Correspond with insurance companies

Track payments, with carriers, homeowners and insurance companies

Provide all necessary documentation in order to support claims

Sales Force Administrator

Concentrix / SYNNEX ( Call Center) Feb 2014 to March 2015

Quality Assurance & Training Supervisor

Training on all systems and customer service techniques

Create and Provide training material for all processes and procedures

Client /Internal Calibrations

Drive accomplishment of KPI’s

New employee training / induction

Design tools in order to provide key indicators on employees functions

Detect negative and positive trends based on reports

White Shark Media Dec 2011 to October 2013

Google Premier Partner

HR Manager

In charge of overseeing the recruiting and selection process for new hires and internal promotions.

Development of human talent

Induction and orientation for new hires

Motivational activities, other benefits and company perks

Performance evaluations

Ensure that all processes are followed according to organizations policies, and paperwork to support mentioned process

Convergys Aug 2008 to Nov 2011

(BPO 700 + employees)

HR, Generalist

Administration of employee benefits plan

Reports such as payroll, staffing, attrition

Point of contact with governmental institutions

Application of internal regulations

Attention to all employee inquiries

Career Path development programs

Oracle Administrator ( HR)

Employee Communications

Recruiting activities such as interviews, background checks, sourcing, referral program

New employee orientation.

Institute of Rural Development April 2006 to October 2008

Learning and Development Coordinator

Employee training and orientation.

Employee career development.

Participation in organizational development.

Elaboration of training program.

Manage training budget.

Performance evaluations to personnel.

Provide feedback to the Institution

Education

UAM- Universidad Americana Managua, Nicaragua

Bachelor’s Degree in Business Administration - 2006



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