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Receptionist,Guest relation agent

Edison, New Jersey, United States
October 10, 2016

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Curriculum Vitae

Natalia Kovrigina

Date of birth: 26.03.1988

Marital status: Marriage, Traveling Status

Citizenship: Russian

Mobile phone: +201*********


Skype: Natasha_260388

Living in: Sharm el Sheikh, Egypt

Languages Russian: Native

English: Good, Written & Spoken

I am

Motivated in a working environment for the application of my knowledge and skills. To acquire and develop new skills, to learn and improve myself on a daily basis

Education & Qualifications

Computer Skills: MS Office, Excel typing, Outlook, Opera, Comsys, Fidelio Suite 8 Hotels' System, Front Office Operation 3.0, Windows & Internet.

Office Skills: Telephone & Front Desk Reception, Customer Service, Filing

Database & Records Management, Executive & Administrative Support

Reports & Spreadsheets, Complaint Handling, Data Entry (75 WPM), Reservations, Sales

2009-2010 State Educational Institution of Primary Vocational Education of international and russian railways

Course: - the conductor of passenger carriage

2003-2006 State Educational Institution of Primary Vocational Educational,Honors Degree

Course: - Accountancy & Cashiering

September 2006 – February 2013 Saint Petersburg State University of Service & Economics

Federal State Educational Institution of Higher Professional Education

Course: - Specialty of Socio-cultural Service & Tourism

Achievement, Awarded the Qualification of Specialists in Service & Tourism

Course Details: - Accounting, Event Organizing, Communication with guests

Employment History

February 2016 till August 2016 Hotel Rixos Sharm El Shekh Resort and Spa

Sharm el Shekh




Greeted, registered, and assigned rooms to guests. Operated the switch bard and PBX. Answered telephonic and in-person queries related to hotel services and resolved any issues. Processed guests’ check ins and outs. Prepared and completed room and restaurant bills. Assisted guests’ in storing valuables in secure deposit box. Liaised with other departments of hotel. Handled payments through cash, checks and credit cards. Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency. Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts. Led “cleanup” of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

August 2015 till December 2015 Hotel Monte Carlo Sharm resort & Spa

Sharm el Sheikh


Guest relation agent


Welcome guests during check-in and giving a found farewell to guest while checkout.

Handling guest complaints and concerns in an efficient and timely manner.

Overseeing VIP guests, arrivals and departures.

Coordinating and multi-tasking job duties in a busy environment.

Should possess detailed information about the Hotel, city as well as the competition.

Detailed information regarding arrivals and room requirements.

Have up to date information on daily room occupancy

Providing excellent customer service as per hotel standards.

Greeting guests as they enter and exit the hotel.

Providing information regarding the Hotel, town attractions, activities etc.

Check on VIP reservations, complete their pre-registration formalities.

Allocate rooms to all arriving guests.

Maintain up-to date information on room rates, current promotions, offers and packages

Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.

Co-ordinate with housekeeping for clearing of rooms.

Collect Guest feedback during guest departure along with his likes and dislikes.

Perform basic cashier activities as and when required.

Maintain guest lockers for safe custody. Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest. Give proper and complete handover to the next shift.

September2014 to September 2015 Hotel Reef oasis blue bay Resort & Spa

Sharm el Sheikh


Restaurant Hostess


Daily Check of the restaurant for Hygiene & Safety

Meeting & greeting guests

Observing seat plan set out by the restaurant Manager

Escorting guests to their Tables

Solving Guest issues

Waiting on Tables at Peak times

Liaising with the Kitchen Regarding Dietary requirements for the Guests

June 2014-September 2014 Hotel Baron Resort

Sharm el Sheikh


Restaurant Hostess


Daily Check of the restaurant for Hygiene & Safety

Meeting & greeting guests

Observing seat plan set out by the restaurant Manager

Escorting guests to there Tables

Solving Guest issues

Waiting on Tables at Peak time

May 2010 – May 2014

OAO “Russian Railways Kaliningrad Russian Long distance train Service’



Position: the conductor of passenger carriage

Duties: Provide Waitress service to passengers on train, for all classes of passengers using

Tray Service, Family service, Silver Service depending on the area of the train carriage I was working in.

Maintaining Hygiene & cleaning standards in line the company Policy

During my time with the Company I was promoted to working with only the First Class passengers.

November 2007 – April 2008 “Wedding salon”



Senior seller adviser


Provide Customer service. Advise customers about all our products to help customers to buy wedding dresses, accessories

June2005 – February 2006 “Leather goods shop” Kaliningrad



Position: shop assistant

Duties: to sell goods, to help people to choose something they need


Mr. Moustafa Abdallah (Front office manager)


Hoping that my qualifications will meet the performance standard for position.

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