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Customer Service Microsoft Office

Jacksonville, Florida, United States
October 10, 2016

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Marianella Cotto Garrison 904-***-****

**** ********* ********** **** ************, Florida 32211

Professional Skills

Handling inbound calls

Customer Service skills

Proficient in Microsoft Office

Client face to face interactions

Great Phone Etiquette

Organization and Time management skills


Coachable Attitude

Experience Summary

Customer Services

Able to handle client interactions via phone as well as face to face

Able to multitask in order to assist customers’ needs in a timely manner

Able to ask the right questions in order to assist customers effectively

Strong focus on customer satisfaction

Organization Skills

Understands the importance of being on time first and foremost

Able to handle a variety of daily tasks in the most effective manner

Comfortable with complex phone systems and able to quickly learn new computer systems as needed

Won multiple employee of the month awards for overall production quotas

Being a Team Player

Understanding the importance of working well with co-workers and management

Always ready to take on new challenges and projects

Comfortable in a fast paced work environment

Always maintaining a positive attitude that reflects well on both customers and co-workers.

Work History

Inbound Sales Rep.

Bar Manager Cust. Service Rep.

Randstad Staffing (Amer. Supp)

Ms. Dee’s Comedy Club Prime Financial

Nov. 2015 – Aug. 2016

Oct. 2014 – July 2015 Mar. 2009 - July 2014

Medical Assistant

Dr. Martin Cohen

Dec.2008 - March.2009

Lien Release Clerk

ABN Amro Mortgage Co.

May2003 - Nov.2009

Acct. Rcv. Asst.

Harris Lighting Manufacturing Co.

Apr.2001 - May2003


References are available upon request and highly encouraged.

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