Marianella Cotto Garrison 904-***-****
**** ********* ********** **** ************, Florida 32211 acwzod@r.postjobfree.com
Professional Skills
Handling inbound calls
Customer Service skills
Proficient in Microsoft Office
Client face to face interactions
Great Phone Etiquette
Organization and Time management skills
Self-Starter
Coachable Attitude
Experience Summary
Customer Services
Able to handle client interactions via phone as well as face to face
Able to multitask in order to assist customers’ needs in a timely manner
Able to ask the right questions in order to assist customers effectively
Strong focus on customer satisfaction
Organization Skills
Understands the importance of being on time first and foremost
Able to handle a variety of daily tasks in the most effective manner
Comfortable with complex phone systems and able to quickly learn new computer systems as needed
Won multiple employee of the month awards for overall production quotas
Being a Team Player
Understanding the importance of working well with co-workers and management
Always ready to take on new challenges and projects
Comfortable in a fast paced work environment
Always maintaining a positive attitude that reflects well on both customers and co-workers.
Work History
Inbound Sales Rep.
Bar Manager Cust. Service Rep.
Randstad Staffing (Amer. Supp)
Ms. Dee’s Comedy Club Prime Financial
Nov. 2015 – Aug. 2016
Oct. 2014 – July 2015 Mar. 2009 - July 2014
Medical Assistant
Dr. Martin Cohen
Dec.2008 - March.2009
Lien Release Clerk
ABN Amro Mortgage Co.
May2003 - Nov.2009
Acct. Rcv. Asst.
Harris Lighting Manufacturing Co.
Apr.2001 - May2003
References:
References are available upon request and highly encouraged.