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Customer Service Data Entry

Location:
Dallas, Texas, United States
Posted:
October 10, 2016

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Desiree Smith

469-***-****

acwzlo@r.postjobfree.com

Profile

More than 3 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

Possess solid computer skills.

Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word.

Ability to motivate, and supervise customer service employees.

A team player, acknowledged as “Total Quality Customer Service Professional.”

Develop plan, conduct audits and variance analyses and maintain/update accurate inventories.

Synopsis of Achievements

Increased customer retention by 19%, from 72% to 91%. Reactivated 9 key accounts utilizing persuasion/mediation skills. Proactive planning led to notable increase in morale in all departments. Created customer satisfaction survey, drastically reducing potential problems.

Employment

Minyard, Dallas, Tx

CSR

Cashed checks, distributed money orders, and handled bill payments.

2009-2012

Employment

Autoford Custom Whipz, Arlington, Texas

2012- 2013

Receptionist

Placed and distributed orders of auto parts, answered calls and solved most problems at the job with customers, quickly and effectively solve customer challenges, maintain quality control/satisfaction records, constantly seeking new ways to improve customer service, cash handling

Employment

Eminence Industries, Dallas,Tx

CSR

Solved customer problems daily, answered over 150-200 phones calls a day, data entry, and kept track of time sheets.

2015-2015

Employment

Etan Indutries

CCR

Assist customers with their account, process payments, make adjustments to customers accounts, upscale current promotions the company has

May 2015-Present

Education

Dallas Can Academy, Dallas, Texas

January 2012

High School Diploma

Education

Ogle School of Hair Skin and Nails, Dallas, Texas

December 2012

Certificate of Completion : Cosmetology Operator



Contact this candidate