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Records Manager

Location:
Roselle Park, NJ
Posted:
October 10, 2016

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Original resume on Jobvertise

Resume:

Summary of Qualifications:

Records Manager with over 20 years experience with Global and Domestic Law Firms. Manage

various area practices, including Intellectual Property (IP) Interaction with all levels of

management and administrative staff across offices. Excellent interpersonal and communication

skills; the ability to act with professionalism and a high degree of integrity; ability to lead people

and get results through others; ability to work under pressure with interruptions, meet tight

deadlines and use good judgment. Strong problem solving, customer services, time management,

decision-making, and troubleshooting skills. Works extremely well in a structured and a team

environment.

Professional Experience

November, 2015 April, 2016 Canon Business Process Services (Site, Anderson Kill)

Records Manager

Managed day to day operations in the Records Department

interaction with all levels of management and administrative staff

Investigated and resolved user complaints, problems, and recommended solutions

Coordinated, arranged, and scheduled with offsite storage vendor a 991 box destruction project

Managed two office clean-ups removing, indexing, and transferring 200 boxes to offsite storage

Conducted additional search in old ledgers books resulting in an additional 2,500 boxes which

included client information e.g. folder descriptions, and contact information re boxes affected by

Citi-storage fire.

Created written letters to send to clients and internal attorneys making them aware of their files

affected in the Citi-Storage fire

Follow-ups with Records team to ensure service turnaround time was delivered in accordance

with our Service Level Agreement (SLA) guidelines

January, 2007 June, 2015 Wilmer, Cutler, Pickering, Hale & Dorr

Records Manager

Responsible for the administration of the Records and Information Management (RIM)

program for the New York, Los Angeles, Palo Alto, and Dayton offices which included daily

collaboration with Record Manager colleagues in the Boston and Washington offices

Partnered with General Counsel and Records Director toward the

implementation of firm-wide Retention Policy including preservation holds and

destruction processes

Partnered with Records Managers across offices to implement new organizational

policies and RIM program with regards to compliance and training customers in the New

York, Palo Alto Los Angeles, and Dayton offices

Responsible for making decisions and recommendations in conjunction with HR

regarding employment, training and staff development, performance evaluations, salary

and staff related concerns

Worked with Records Director to execute financial analysis including preparation of

budgets, allocations and authorization of departmental expenditures, identified costs and

benefits with regards to developing the records budget for the New York and West Coast

offices

Negotiated global contract with vendor resulting in a cost reduction of $15,000

Work with all vendors to ensure accounts are properly managed with regards to

payments and services

Key Stakeholder in LegalKey conversion from 4.11 4.20

Project lead in two office moves working with Managers and the IS teams in

various departments

Initiated a document and file clean-up that cleared out five (5) thousand physical

records, which included linear feet measurements for shelving and Records Center design

Managed Electronic Records Management (ERM) program with tight integration

between the electronic and hard copy records

Developed written Standard Operations Procedures (SOPs)

Developed written job descriptions for records staff

Responsible for scheduling weekly and monthly administrative Records

Management staff meeting across offices

Recorded monthly metrics for all customer service requests which included

LegalKey, WorkSite, email and telephone. Metrics were reported to Records Director and

presented to team members during bi-weekly meetings

Project lead for the implementation of the Assyst tool which tracked all activity

within the department and reported weekly metrics to leadership team

Project lead for the implementation for one central call number and mailbox across

offices

Conducted new hire orientations for incoming Partners, Associates, and

Administrative staff.

March, 2004 January, 2007 Pitney Bowes, (Site, Herzfeld & Rubin, Tannanbaum &

Helpern)

Records Manager

Managed day to day operations in the Records Department

Daily interaction with all levels of management and administrative staff

Managed conflict searches and new matter notifications

Managed and supervised massive clean-up, transferring numerous closed

matters to offsite storage

Investigated and resolved user complaints, problems, and recommended

solutions

Implemented new policies and procedures that have reduced absences,

lateness, and improved productivity

Developed written Standard Operations Procedures for Records department

March, 1988 February, 2004 Fried, Frank, Harris, Shriver & Jacobson

Records Manager

Managed daily operations in the Records Department

Managed 1.5 Million budget, reviewed monthly reports for accuracy and reported

on variance

Daily interaction with all levels of management and administration staff

Developed job written descriptions and standard operating procedure manuals

Cross trained records staff in various job functions which resulted in $10,000

overtime reduction

Hired and evaluated employees in collaboration with Human Resources

Negotiated cost reductions with vendors for various records supplies

Conducted Records Management procedural and program training to

administration staff

Investigated and resolved user complaints, problems and recommended

solutions

Reviewed monthly invoices for accuracy

Records Supervisor 1997-1999

Delegated work and scheduled resources to ensure timely delivery to customers

Supervised day to day operations in the Records Department

Investigated and resolved customer complaints and offered resolutions

Supervised offsite storage department and reviewed monthly invoices for

accuracy

New Files Specialist 1988-1997

Responsible for all new file creations in Records Management program

(LegalTrax/LegalKey)

Conducted monthly file room audits

Indexed litigation documents

Filed correspondence documents daily

Education

Essex County College Newark, New Jersey

American Business Institute Elmhurst, New York (Certification Program)

Professional Associations

Legal Records Managers Guild Ltd.

ARMA International

AIIM (Global Community for Information Professionals

Skills

Fluency with various software programs including LegalKey 4.20, LegalTrax, Versatile

Professional, (Records Management Program) Elite Records Management Program, MS Word,

Excel, iManage, WorkSite 8.5, Autonomy (Records Manager Program)

Certifications

AIIM Electronic Records Management (ERM) Certificate Program (External training

class)

Service Excellent Training for Managers (SET) Internal two week program (Internal

training class)

Learning Tree International - Information Technology Infrastructure Library (ITIL)

certification program (Three day external course)

WilmerHale Recognition Awards (Spot On Awards)

Palo Alto office move and Record Center build out

New York office move from Park Ave. to current location at 7 World Center (2012)

Located critical and sensitive Chain of Custody (COC) media for the firms General

Counsel (GC)

Document and file clean-up campaign resulting in a total of 5,490 linear feet cleared

Conducted modified tips and tricks Worksite (Electronic Filing System) training

presentations to Operations and other Administrative departments



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