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Manager Customer Service

Location:
Hendersonville, Tennessee, United States
Salary:
55000
Posted:
October 09, 2016

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Gerald H. Dendy

**** ***** ***** ** ******** MO *5202 573-***-****

acwzgh@r.postjobfree.com

Objective: To obtain an interesting position with a company utilizing my strength in internal and external customer service as well as allowing continued growth through opportunity and training for me and my associates. Experience:

Dollar General Distribution, DC Fulton, Mo

Warehouse Supervisor 07/2013 - Present

Supervised 62 associates.

Communicate effectively with transportation to ensure orders were process for routing.

Maintain safe, clean and organized work environment to meet set Company safety polices.

Trained, coached and managed all shipping associates in all policies and procedures of the company.

Ensured the correct merchandise is shipped to the correct store based on the store orders and meet and/ or exceed set quality standards.

Monitor equipment in order to maintain production workflow and minimize downtime.

Initiated a cross training program for all equipment operators that increased flexibility and productivity for the department.

Improved EOS numbers over last year through motivation and engagement. Bosch Rexroth Distribution Inc. Fountain Inn SC

Assembler 04/2012 to present

Set production and quality standards for functional area

Help define accountability and lead the team members to success

Initiated a cross training program for all equipment operators that increased flexibility and productivity for the department.

Dollar Tree Distribution INC Savannah, GA

Warehouse Area Manager 07/2011 to 03/2012

Managed 38 associates.

Managed the outbound flow and shipment of cases in high volume environment

Help define accountability and lead team to success

Set production and quality standards for all functional areas

Knowledge of Inventory Control

Home Depot Distribution, INC McCalla, AL

Warehouse Area Manager 08/2009 to 03/2011

Managed 31 associates.

Managed the outbound flow and shipment of cases in PTS and ensure that all pallets were closed out properly.

Lead a team of managers and hourly associates through start-up phase of a 657,000 sq. foot facility.

Help define accountability and lead team to success

Set production and quality standards for functional area

Knowledge of Inventory Control

Dollar General Distribution, DC Jonesville, SC

Warehouse Supervisor 05/2005 to 08/2009

Managed 73 associates.

Lead a group of associates through start-up phase of the building.

Managed the outbound and inbound flow and shipment of cases in high volume environment

Participated in the development and implementation of training program that resulted in the hiring of 26 new associates

Responsible for setting up the next shift for success

Initiated a cross training program for all equipment operators that increased flexibility and productivity for the department. Wal-Mart Distribution, INC Laurens, SC

Warehouse Area Manager 12/1987 to 07/2004

Managed 73 associates and 2 supervisors.

Managed the outbound flow and shipment of cases in high volume environment

Lead a team of managers and hourly associates through start-up phase of 1.5 million sq. foot facility.

Help define accountability and lead team to success

Managed 42 fork lifts, 2 stock pickers, 8 PE's

Knowledge of Inventory Control

Initiated a cross training program for all equipment operators that increased flexibility and productivity for the department Military: US ARMY

03/1984 to 03/1987

Weapons and supply coordinator

Supervised 34 associates

Issued army supplies to trainees

Kept inventory of all supplies and made sure all weapons were clean and oiled down. Education: Laurens District 55 High School Laurens, SC H.S. Diploma 1983

Reference:

Available upon request



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