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Project Customer Service

United States
October 09, 2016

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Charles Casey

**** *. ******* *** #**** Chicago, IL. 60616

630-***-**** Cellular

Career Summary

Highly organized/computer savvy Supervisor experienced in managing relationships and directing day-to-day activities of projects, contractors, and deliverables.

Business Analyst with outstanding deductive reasoning and common-sense approach to construction and utility locating activities; providing technical, analytic and operational support to business unit in making an at-fault determination regarding dig-in investigations.

Professional Experience

T2S Utility Services (Contract) July 2016-Present


Responsible for deployment and operation of T2S technicians to ensure effective & efficient utilization of resources for Nicor Gas Bullet Marker installations

Oversee and audit compliance records to ensure accurate completion, taking timely action to correct any anomalies to ensure Nicor Gas compliance requirements are met

Coordinate with stakeholders/management to ensure resources, tools and maintenance techniques meet demand

Monitor work goals and objectives for safety, quality, cost management, productivity and customer service

Measure employee performance for safety, quality and productivity

Coach, train, & develop employees identifying areas for process improvements or best practices and making recommendations

Ace Hardware – Chicago, IL May 2016-July 2016

Home Depot – Chicago, IL March 2015-May 2015

Sales Associate

Provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance

Maintain the in-stock condition of assigned areas

Provide a safe working and shopping environment by following all safety policies & standards, immediately correcting hazards & unsafe conditions

Commonwealth Edison - Oak Brook, IL April 2014-December 2014

Business Analyst – Damage Prevention Specialist

Develop, organize, and present detailed reports for both internal and external use

Enforce ComEd and OHSA and IDOT safety regulations as well as ensure compliance of JULIE laws for both ComEd and Contracted crews

Investigate and document occurrences of underground/overhead cable damages to fiber to the home (FTTH)/multi-dwelling unit (MDU), and ComEd property/facilities determining root cause(s) of damage assigning fault regarding dig-in investigations

Assist claims with collection by interpreting findings for cost to repair ComEd facilities which is approximately $7M

MasTec Network Solutions - Addison, IL January 2013-March 2014

Construction Manager

Drove performance/safety within organization managing project schedules, communicating potential risk, and construction milestone complications to project manager/stakeholders

Managed Contractors/Field Technicians in the installation of UMTS, CDMA and LTE for Sprint telecommunication site builds throughout project life cycle

Reviewed/Analyzed site surveys, construction drawing, and completed project close-out packages

Performed pre and post construction site inspections (punch list, change orders) to ensure successful delivery of project objectives and goals

Maintained document control tracking project activities/deliverables

MasTec Network Solutions

Project Coordinator

Managed project tickets throughout project life cycle ensuring all SLA's were in compliance

Facilitated conference calls with vendors, contractors, and construction managers to discuss/review status of project sites

Identified and coordinated procurement and permit application processes, notice to proceed, and project construction deadline

Maintained document control, database management, and track project activities of multiple sites for corporate trackers reporting results

Integrys Energy - Chicago, IL February 2012-November 2012

Field Construction Administrator

Worked crossed-functionally with engineering and field management to ensure Integrys Energy Accelerated Main Replacement Program (AMRP) SLA's were explained and executed on time

Inspect, audit, and document general contractors progress associated with main and service installations of natural gas or general maintenance in accordance to CFR part 192.616 procedure for FTTH and MDU

Prepared daily/weekly gas service and main status reports relevant to construction activity for as-built record population on multi-site project

U.S. Infrastructure Corp - Lombard, IL May 2005-Nov 2010

Damage Prevention Specialist

Trained, mentored, and located underground high profile AT&T fiber optic (light speed project), Nicor Gas, Comcast Fiber Cable and ComEd Electric for commercial, FTTH, and MDU

Conducted damage investigations of underground utilities for FTTH/MDU making an at fault determination in a timely manner

Minimized exposure and risk on projects preventing damages to FTTH/MDU customers underground utilities

Performed accurate underground locates without damage to facilities for 26 uninterrupted months


DeVry University - Addison, IL - Bachelor of Science, Project Management

Technical Skills

Working Knowledge of Siterra, Primavera, Oracle, Microsoft Office (Excel, Word, PowerPoint, Project, Outlook)

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