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Medical Customer Service

Location:
Hobart, Tasmania, 7000, Australia
Posted:
October 09, 2016

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Resume:

Resume

KAREN SUZANNE COMMANE

Phone: 041*******

Address: ** ******* ******, ********, ****

CUSTOMER SERVICE REPRESENTATIVE

Experienced professional with over 30 years of providing service and support to the public. Possess confidence and patience to effectively communicate with the broad community from all cultures and economic levels. Superior multitasking ability allow for troubleshooting whilst using computer applications maintaining a professional demeanor, researching and resolving issues. Self-motivated, exercise sensible judgment, highly organized and detail orientated with proven ability to meet deadlines.

CORE COMPETENCIES

CALL CENTRE PATIENT SERVICES, MEDICAL TERMINOLOGY AUDIO TYPIST COMMUNICATION PROFESSIONALISM EMPATHY COURTESY COMPUTER APPLICATIONS MULTITASKING SELF MOTIVATED ORGANIZATIONAL SKILLS TEAM PLAYER ATTENTION TO DETAIL WORK AUTONOMOUSLY

FAMILIAR WITH SOFTWARE PACKAGES

Microsoft Word Outlook Email Plus Keymaster (payroll Army Reserve) Fontasy (drawing) News (drawing) Medi-plus (medical) RX Medical (medical) Natsoft (medical) The Specialist (medical) Clarisworks Promedicus (medical) Promedicus and Comrad (medical) Caseg

EXPERIENCE

Medical Receptionist/Medical Typist

REGIONAL IMAGING PTY LTD, Lenah Valley, Hobart, Tasmania1999-current

Provided a confidential service to ensure all patient details and paperwork were correct to ensure a quality, friendly and hassle free experience for the client.

Proactively identified customers needs and pursued appropriate resources to achieve a good outcome.

Maintained composure in a highly pressured, fast paced, multitasking, ever changing environment to display professionalism.

Always provide exemplary service to customers with recognition from management.

Addressed billing problems, overcame communication and cultural barriers.

Displays empathy, respectfulness and professionalism to all patients.

PRIOR EMPLOYMENT

Part-time Medical Reception/audio Typist – Dr Tim Sutton Gynae/Obst and Associates– Elphin Road, Launceston Feb 98 to Mar 99

Part-time Reception- Begents Furniture electrical Jul 97 to Jan 98

P/time- Med/recept– Riverside/Legana/Trevallyn surg/ltn May 96 to Jun 97

Full-time Medical Reception - Sorell Medical Centre Feb 95 to Apr 96

Full-time Medical Reception – Dr Jeanette Sugden, Brighton Jun 94 to Feb 95

Casual Clerk - Dept of Justice, Murray Street, Hobart May 94 to Jun 94

Full-time Reception – AMF Moonah Tenpin Bowling Centre Feb 87 to May 94

Full-time Occupation Therapy Asst – St Johns Park, New Town Jan 85 to Sep 86

Casual Record Clerk/Typist Nov 85 to Jan 85

Full-time Secretary – Charlie fluf Insulation Sep 83 to Oct 84

Full Time Typist/Telephonist – Tas Pacing Club Feb 83 to Jun 83

Full-time Army Reservist Clerk, Brighton Aug 82 to Dec 82

Full-time Sales Asst –Glen hardware Store Hobart Jan 82 to Aug 82

Full-time Sales Asst – Jasma Sportswear Fashion Oct 81 to Dec 81

Casual Cashier – Fashion Affair Boutique Hobart May 81 to Oct 81

Casual Cashier GJ Coles Supermarket Sep 80 to May 81

EDUCATION

High Schools Board Certificate 1977-1980

REFEREES

Dr Vineet Berera – Regional Imaging Radiologist - 040*******



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