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Microsoft Office Customer Service

Location:
Baton Rouge, Louisiana, United States
Posted:
October 10, 2016

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Resume:

CORNELIA LYNN GENUSA

Hammond, LA ***** / 504-***-**** / acwzdq@r.postjobfree.com

SUMMARY & OBJECTIVE:

Detail-oriented and organized Administrative Assistant extensively trained in Microsoft Office and Data Processing.

Objective: Although I have driven for the past 8 years, I am ready to get back to what I enjoy. Working in an office environment with other team members, data processing and working with Microsoft office applications.

SKILLS:

Order processing

Certified in 10-key

Time management

Spreadsheet management

Microsoft Office proficiency

Excellent communication skills

Computer-savvy

Customer service-oriented

Administrative support specialist

WORK EXPERIENCE:

May 2016 – Current Driver / SLT Glendale, AZ

Driving as a Team all over the USA, delivering military and miscellaneous products in a timely manner as requested

Processing all paperwork thru to Dispatch after loads are completed

Maintaining loads taken and correspond with Brokers as needed to complete each delivery.

Class A, Hazmat Endorsement, TWIC Card, Passport, DOD Pre-Clearance, and Quebec Explosives Permit.

September 2015 – May 2016 Owner Operator / Landstar, Inc. / Jacksonville, FL

Driving as a Team all over the USA, delivering different merchandise to multiple customers

Scanning invoices to the main office as the delivery bill is signed

Maintain all Bill of Lading paperwork by month for quick access

Log on to Landstar's load board to interact with Agents to schedule loads and maintain a Good working relationship with each Agent

Update spreadsheet of expenses and invoices to maintain income as each load is processed and completed with extra attention for tax purposes at year end

Faxing, Scanning, Excel, Word and Email with Agents as work has completed December 2013 – September 2015 Owner Operator / FedEx Custom Critical / Uniontown, OH

Driving as a Team all over the USA & Canada to deliver Pharmaceuticals to many different companies in a timely manner while maintaining the integrity of the product

Processed and scanned all paperwork thru to Dispatch after loads are completed and signed for Payment

Filed all Bill of Ladings for loads completed by month for quick access

Maintained all Receipts and invoices monthly for Tax Records reported to CPA at the end of the year

August 2012 – December 2013 Owner Operator / Miller Transport. / Jackson, MS

Delivered Chemicals as a Team all over the USA & Canada with a Tanker (Hazmat / Non Hazmat) in a timely manner while maintaining FMCSA laws.

Processed all paperwork thru to Dispatch after loads are complete, handling extra Hazardous paperwork documentation as needed.

Maintained all records and invoices for the month to send out to CPA for end of year tax information.

June 2008 – August 2012 Driver (Owner Operator) / Schneider National / Greenbay, WI

Delivered Chemicals as a Team all over the USA & Canada with a Tanker (Hazmat / Non Hazmat) in a timely manner while maintaining FMCSA laws.

Processed all paperwork thru to Dispatch after loads are complete, handling extra Hazardous paperwork documentation as needed.

Maintained all records and invoices for the month to send out to CPA for end of year tax information.

October 2004 – June 2008 Data Specialist II / COX Communications / Metairie, LA

Responsible for Processing Field Technicians scorecards Monthly and Annually for their yearly pay increases, worked with Human Resources to update pay rates once Supervisors signed off

Processed Field Techs Commissions and Variable Pay to Human Resources for payment

Pulled Technicians Productivity information as needed for Supervisors

Took meeting minutes at each monthly and weekly Field Service Supervisor and Manager meeting, typed up and sent out to all Supervisors and Managers involved

Maintained office supplies for Manager and Supervisors along with pulling warehouse supply orders for Field Techs weekly

Assisted in other duties and Reports for Field Manager, Field Supervisors and Field Vice President as requested

Processed Contractor Invoices, Referenced Invoice vs Customers Account in ICOMS Database. Deducting from Invoice any discrepancies and sending in to be paid January 2000 – October 2004 Office Manager / Genusa Inc d/b/a Domino’s Pizza / Weslaco, TX

Ordered food, supplies and uniforms for three stores

Maintained new hire paperwork, employee files, and conducted team member and management testing thru computer application for the franchise

Invoiced and received payment from school district contracted orders

helped in the store as needed, with customers, phones and orders

Processed each stores paperwork every Sunday night, making sure all paperwork, receipts and tax information was accounted for before going to the company CPA

Process payroll checks every two weeks and bonus checks monthly to team members October 1990 – January 2000 Field Service Admin/Inventory Lead Clerk / Paging Network of Houston / Houston, TX

Maintain office material or Field Service Technicians, Supervisor and Manager

Process monthly tower rents due along with yearly increases as they came to renewal

Filed each tower contract daily/weekly as received

Worked with Customer Service to trouble shoot tower outages via customer complaint, dispatched the tech over the area to fix any tower issues or outage

Backed up the computer system every morning to a disc for safety

Monitored the Inventory of Pagers in the Inventory Warehouse area, reconciled monthly Inventory against Sales & Account reps monthly, processed payment deduction of any outstanding units to payroll

EDUCATION:

1988 High School Diploma North Shore High School Houston, Texas 77015 2006 Microsoft Office Courses New Horizons Metairie, LA 70001



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