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Medical Staff

Prairieville, Louisiana, United States
October 11, 2016

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Naomi Nelson

***** *********** *****

Prairieville, Louisiana 70769


Summary of Professional Qualifications

Health care executive with 25-plus years’ experience in leadership roles with a large regional hospital and physician practice.

Chosen to lead organizations facing mission-critical challenges, based on expertise in assessing operations, developing multi-faceted strategic plans, and building teams to reach goals.

Re-established financial stability and growth in most recent leadership


Increased market share at Vascular Specialty Center, putting the company in a dominant market position in their core service area.

Expanded, improved quality and led innovation in care delivery programs.


2009- Present, Chief Operating Officer, Vascular Specialty Center

Responsibilities are widely varied in nature and required the interpretation and application of a wide variety of procedures, policies and precedents.

Development and implementation of strategic plans to enhance clinic practice and client base. Management of a 30 + person staff, including but not limited to the selection, training, evaluation, disciplinary action, complaints, compensation and recommendations etc.

Responsible for the direct financial and budgetary function of the practice, expenditure authorization, budget maintenance, reconciliation, general ledger reporting and analysis, impacting revenue generation. Management of all aspects of facility both clinically and operationally reducing expenditures by over 30% within six months.

Trained new employees and staff to meet all standards and guidelines set forth for infection control, HIPAA and OSHA, as well as achieved patient quality and safety goals.

Management of claims processing and collection of patient billing including auditing, training, and oversight of claims processing staff, including resolution of problems and concerns of clients, vendors and patients.

Responsible for overall administration and operation of vascular surgery clinic seeing on average 30 patients per day.

Annual operational budget of $5,000,000.

Increased revenue by 40% in the first two years after joining the organization by bringing in additional revenue streams and improving billing accuracy, realigning staffing model.

Report to the Owners of the practice.

Improved functionality of Electronic Medical Record system.

Development of policies and procedures to ensure regulatory compliance, patient satisfaction, and billing accuracy.

Oversight and completion of all aspects of accounts receivable, purchasing, accounts payable, financial statements, payroll, physician credentialing, cost analysis, budget creation, marketing, trending logs and projection data, human resources, and insurance and vendor negotiations.

Ordering and maintaining inventory of all supplies. Negotiating all vendor contracts.

Setting up and overseeing all aspects of risk management and quality of care programs including filing all necessary adverse incident reports.

Responsible for all practice operations of this 4 physician group practice. Managed the business and clinical staff. Responsible for all financial management components. Oversee managed care contracting, physician recruitment, staff training, as well as material management, purchasing of capital equipment and supplies.

Designing of strategies for physician marketing and enhancement.

Developed protocols to create efficiencies with workflow for physicians and department managers.Financial management of the practice.

2012-Present, Heart & Vascular Service Line Administrator,

Baton Rouge General Medical Center

Provides oversight of the Heart and Vascular program development.

Responsible for overall management of the Cardiovascular Services Program

Oversight of the Cath Lab Staff.

Supported the organization’s achievement in achieving above 50th percentile on patient satisfaction scores.

Improved employee engagement scores by 25% from previous year.

Reduced mortality rate for Cardiology Service to below the median performing hospital, as measured by Premier Clinical Advisor.

Negotiating and facilitating multi-million dollar management agreements for Cardiology, Cardiothoracic Surgery and Vascular Surgery Service Lines.

Oversight for the development and completion of $1.9 million Electrophysiology Lab.

Strategized the opening of a Chest pain unit, saw approximately 2-3 patients per day; Improved patient outcomes by reducing length of stay for patients diagnosed with chest pain and developed protocols to manage the patient population.

2008-2009 System Director, Medical Staff Administration

Ochsner Clinic Foundation

System Level Management of the credentialing & recredentialling processes for a 2200+ medical staff and 400+ allied health professional staff between six facilities.

Coordination of governance documents for Medical staff leadership.

Coordination and implementation of all approved programs, projects of MSO.

Carried out specific task assigned by the MEC and/or the Chief of Staff.

1999-2008 Director of Medical Staff Services, GME & Hospital Based

Specialists, Baton Rouge General Medical Center

Overall management of the Graduate Medical Education Office.

Responsible for oversight of Operating Budget in excess of 7 million annually; Administrative & Operational Management of Hospital Based Specialist Programs including, Pediatrics, Psychiatry, Physical Medicine and Neurosurgery.

Operational & Administrative responsibilities for Bariatrics Program. Center of Excellence coordinator for the Women’s, Infants and Children’s program; Administrator on call responsibilities. Management of the Employee Health Department.

1997-1999, Medical Staff Coordinator, Ochsner Hospital

(Formerly Summit Hospital)

Management of credentialing process for 250+ medical staff physicians & allied health professionals.

Coordination of continuing medical education programs for medical staff and medical staff meetings.

1995-1997 Medical Staff Associate, Pendleton Memorial Methodist Hospital

Credentialing of 400+ medical staff physicians & allied health professionals.

Coordination of continuing medical education programs for medical staff and medical staff meetings.

1990-1996 Sergeant (Team Leader), Louisiana Army National Guard

Assigned to Army Medical Dental Unit responsible for providing dental services to soldiers in both a field and clinical environment. Served as team leader in carrying out unit mission.


1998-2002 University of St. Francis, Joliet, Illinois

Master’s of Healthcare Administration

1989-1994 Southern University A & M, Baton Rouge, Louisiana

Bachelor’s of Science, Biology

December 1994

1990-1996 Academy of Health Sciences, Fort Sam Houston, Texas

Dental Specialist Certificate,

July 1990


Recipient of Business Report’s ’Top 40 Under 40’ Award

Successfully obtained accreditation with JCAHO for implementation and maintenance of medical staff standards in 1999, 2000, 2003

Top Leadership Team 2004 – Health Leaders of America Magazine

Women of Achievement Nominee 2004

National Association Medical Staff Services Certificate – Clinical Pathways

Louisiana Army National Guard National Defense Medal

The Surgeon General’s Recognition Award

For recognition of formal affiliation with the Army Medical Department Regiment

Army Achievement Medal

For exemplary performance as a non-commissioned officer


2008-Present, MGMA

2008-Present, LGMA & BRMGMA

2009-Present, American College of Healthcare Executives (ACHE)

2011-2014, Baton Rouge General Foundation Gala Committee

2011- 2013 BREC, Finance Committee

2010-2011, Healthcare Journal, Board of Directors

2010 – 2013, Rotary Club International

2008-2014, Member of BR Chamber Alumni Association

2007-2008, Leadership Program, Baton Rouge Chamber

2005-Present, Vice-President, YWCA

2005-2006, Treasurer, Louisiana Association of Medical Staff Services (LAMSS)

2004-2005 American Heart Gala Steering Committee

2002 Chairman, YWCA Women of Achievement Awards Ceremony

2000-2008, Member of National Association of Medical Staff Services (NAMSS)

2000- 2008, YWCA, Board of Directors


Confidential references are available upon request.

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