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Customer Service Manager

Location:
Philippines
Salary:
250000
Posted:
October 11, 2016

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Maricel Borja Alcover

Upper Cambuntan, Bolinawan

Carcar City, Cebu

Mobile #: 094********

Email add: acwz29@r.postjobfree.com

Objective: To obtain career growth and to work in my own expertise.

Position desired : Store Manager

WORK EXPERIENCE

Jollibee Foods Corp. Manager

January 7, 2014 upto present

* able to handle crew, trained them, monitor crews performance

* able to do floor managing, look after the 4M in fast food which is manpower,

method, machine and materials.

*able to work under pressure with no hassle

Aegis Peoplesupport Inc. June 2008 up January 2014

IT Park, Lahug Cebu City (32) 2348226

* JPMCFraud = Risk Management Analysts(consumer/business card)

> take calls, helps customer to prevent or protect their accounts from fraudulent charges

>make SF report(closing the account) and send replacement card to the customer

>placing clearance to customer's account for use

>knowledgeable to use FWI and C3

> Gaining Best Agent for the month of MAY 2013

* ORBITZ Customer Service Agent

>helps passengers to change, cancel and rebooked their hotel, flight and attraction and

services reservations

>able to understand fare rules

>capable to use GDS system (Apollo, Worldspan,Sabre and Shares)

SUPERBOOKS Internal Auditor ( Aug. 2006 May 2008)

Cubao, QC (02) 5842784

>conduct random audit both branch and office

>do monthly, quarterly and yearly audit report

>do stock physical inventory and cash/bank reconciliation

Prime Asia Holdings Inc. Internal Auditor ( May 2006 Aug. 2006)

Cebu City

>conduct random audit both branch and office

>do monthly, quarterly and yearly audit report

>do items physical inventory and cash/bank reconciliation

University Of the Visayas Dean's Secretary and SA (student assistant)

Colon, Cebu City May 2002 March 2006 (32) 4167884

> do Dean's daily meeting and schedule

> do teacher's work load

> assist student for inquiries

Jollibee Foods Corp . Service crew (June 11, 2001 November 11, 2001 )

Laguna City

> kitchen all around and PC

> pantry, grill, fry and backup

>PC (product controller)

PERSONAL INFORMATION

Birthdate

: July 18, 1984

Birth Place

: Mati Davao Oriental

Age

: 29

Status

: Single

AFFILIATION

POSTION

ORGANIZATION

YEAR

PRESIDENT

BSBA Council of Leaders

2005 - 2006

VICE PRESIDENT Internal

UV Supreme Student Council

2004 - 2005

DEPUTY OFFICER

UV Supreme Student Council

2003 - 2004

PRESIDENT

JMAS ( Jr. Mngt. Acctg. Society )

2003 - 2005

VICE PRESIDENT

JMAS

2002 - 2003

EDUCATIONAL BACKGROUND

University of the Visayas

BSBA major in Management Accounting

Colon, Cebu

Secondary

St. Catherines College

Carcar Cebu

REFERENCE

Joan R. Geolin

Restuarant Manager Jollibee Carcar

2603078

Audy Galabo JPMChaseFraud

Senior Mngr. Aegis Peoplesupport (Banking Dept.)

091********

Fanessa Salas JPMChaseFraud

Team Leader Aegis Peoplesupport (Banking Dept.)

091********



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