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Manager Front Office

October 08, 2016

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Operation Manager


Sept 2013- to date

Delivery of business strategies, with the support of the Head Chef

To manage all disciplinancy and grievance issues within the department in consultation with the

To ensure all departmental staff work hygienically and productively.

To manage all employee’s performance in line with job descriptions, giving regular feedback and appraisals

Develop a positive and direct relationship with all colleagues.

Logistic Coordinator

Zenith tours - Zanzibar, Tanzania

August 2012 July 2013

To maintain the operation of a vessel

Planning and promoting the Company

Organize tour and trip with the tourist

Up selling

Dealing and Supporting the Human Resources Management

Logistic Officer

Boat Cruise Ltd - Zanzibar, Tanzania

May 2011 to June 2012

Planning and Promoting the cruise

Organize trip, and cruising the tourist

Supervising and coaching the crew’s

Responsible for purchasing, receiving storing and issuing of all materials from the Company

Supporting the transportation of the tourist from the Boat to their Hotel

Welcome Desk coordinator / Agent

W. Hotel & Residences Doha- Qatar

September 2008 to Sept 2010

To answer all guest request and questions in a friendly and caring manner, whether by telephone or in person/ receives information and takes appropriate actions or refers the matters to the relevant person to handle.

Handling safe deposit box, handling massages dealing with complaints and guest satisfaction.

Accommodate special request whenever possible needed. Assists guest in competing the registration cards, Use suggestive selling techniques to sell rooms and to promote other services of the Hotel.

Verifies the guest’s method of payments and follow established credit- checking procedures.

Guest Relation Officer

Kilimanjaro Hotel Kempinski – Dar es salaam, Tanzania

February 2006 to August 2008

Being Handling all the guest satisfactions in all types

To handle all guest complaints, and services of the department

To escort all the VIP’s, ambassadors, Royal within and outside and involved in quest Comments and answer all guest request and questions in a positive friendly and very caring manner weather by telephone or in person.

Executive Receptionist

Kilimanjaro Hotel Kempinski – Dar es salaam, Tanzania

February 2005 to July 2006

Involved in Pre- Opening of the newly refurnished Hotel

Training and established the Front office

Welcoming guest, Answering telephone calls

Cashiering and Banking to the Chief Cashier

Do some reservation in telephone or in person sometimes

Receptionist Cashier

Paradise Hotel Resort- Bagamoyo, Tanzania

July 2004 to January 2005

Receiving Money and Handling Their Bills

Posting and cashiering to the Accounts

Dealing with the all types or credit cards

Cashier Clerk- Front Office

Peacock Hotel Ltd – Dar es salaam

April 2003 June 2004

Receiving Money from the Front office receptionist

Counting and posting into system

Cashiering and Banking

Handling bills and credit cards.


Forodhani Institute of Hotel and tourism 1999

Certificate in Front Office

Masoka Management College 2000-2002

Advanced Diploma in Hotel Management

Training & Development: February 2005- April 2005

Developing effective training programmers in conjuctions other department in the company

Appointing and monitoring external training organization for specialist training courses.

Other training – November 2007

Up front training (Great Britain UK) in Front officer

Up front training (Great Britain UK) in Customer Care

Other Skills

Fidelio System- High level

Opera System – High level.

Personal Information

Interest/ Activities

Family and friends

Sports and general fitness

Music and Travel


English- Excellent

Verbal and veturn communication skills

Return Swahili.

Personal Details

Full name : Lulu Kisute

Date of Birth : 14 January 1980

Place : Dar es salaam

Nationality : Tanzania

Marital status : Single


1.Salim Suleiman

General Manager

Zenith Tours – Zanzibar

Telephone: +255-***-***-***


Email :

2.Rahul Mistry

IT Manager

Kempinsk Residences & Suite, Doha

West Bay, Doha Qatar


Telephone: Mobile 33644855

Land line: 44053355.

3.Damasi Mfugale

Peacock Hotel Ltd

P.O.BOX 70270

Land line: 255-*********

Mobile: +255-*********


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