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Customer Service Manager

Location:
Abu Dhabi, United Arab Emirates
Salary:
1000$
Posted:
October 08, 2016

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Resume:

CURRICULUM VITAE

PERSONAL DATA

Name : Lyagoba Moses

Gender : Male

Date of birth : 14th Nov 1975

Nationality : Ugandan

Marital status : Married

Contact address Emirates Palace Hotel

P.O. Box 39999

ABU Dhabi UAE

Contact telephone : +971-***-***-***

Email : acwywb@r.postjobfree.com

EDUCATIONAL BACKGROUND

YEAR INSTITUTION/SCHOOL AWARD

2007-2007 Utali College Certificate

2006-2006 Devine Hospitality Consultants Certificate

2005-2005 Uganda Vocational Qualifications

Framework Secretariat Certificate

2002-2002 Kem Computer School Certificate

1996-1998 Nakawa College of Business Studies Uganda Diploma

in Hotel

Management and

Institution Catering

(UDHIC)

1994-1996 Namasagali College Uganda Advanced

Certificate of

Education (U.A.C.E)

1990-1994 Namasagali College Uganda Certificate of

Education

(U.C.E)

1983-1989 Naluwoli Primary School Kamuli Primary Leaving

Education (P.L.E)

WORKING EXPERIENCE

2014-date Emirates Palace Hotel

Position Head Bartender

Duties: - To prepare drinks both alcoholic and non alcoholic

-To interact with guests

-To assess guest needs and preferences and make

recommendations

-To plan the bar list or bar menu

-To present the bar list to guests

-To restock and replenish the bar inventory and supplies

-To stay guest focused and nurture an excellent

guest experience

-To comply with all drinks and food healthy

safety measures

-To oversee bar display to maximize functionality

-Assess development needs, train and coach staff

-Must have an excellent product knowledge

-Stay current with relevant legislation regarding service of alcohol,, tobacco and the licensing

2011-2014 Café Pap Coffee Shops

Position Manager

Duties - To set targets and ensure they are met

-To recruit, train and supervise staff

-To plan menus together with the chef

-To oversee stock levels

-To make staff rosters

-To handle guest requirements and complaints

-To take reservations

-To assess and improve profitability

-Promoting and marketing the business

-To ensure a safe working environment

-To ensure that all staff are very well groomed

2007-2011 Kampala Serena Hotel

Position Restaurant Manager

Duties - Over seeing the operations in the restaurant

-Maintaining the standards of the restaurant

-Training the staff in different aspects

-Assessing and improving profitability.

-Promoting and marketing business

-Handling guest requirements and complaints

-Controlling stock levels

-Determining staff needs and advise human resources to recruit

-Ensure staff operate within the company standards and Policies

-Manage and direct staff in order to meet targets

-Overseas the preparation and presentation of food and drinks to meet the set standards

-Monitor hygiene and cleanliness of the restaurant

2006-2007 Kampala Serena Hotel

Position Restaurant Supervisor

Duties - To hit all financial targets

-To lead the team on each shift and ensure the company

-Service standards are met

-Able to explain various menu items are prepared, ingredients and cooking methods

-Attending guest complaints in a professional manner

-Ensuring proper Set up of a restaurant for

breakfast, lunch and dinner

-Welcoming and sitting guests.

-Ensuring that guest service areas are stocked with supplies

-To work well with other team members to ensure excellent service

-Take directions and guidance from the manager

-To prepare checks that itemize and total meal costs using

-The micros point of sales system without any mistakes

-To check on guests and ascertain if they are enjoying their stay at the restaurant and hotel in general and correct any mistakes

-Ensuring a timely and efficient service delivery

2004-2007 Kampala Serena Hotel

Position Restaurant Captain

Duties - To follow and complete any instructions by

any senior staff

-To demonstrate respect to management and staff while addressing them

-Help to ensure smooth running of all guest needs and requirements and that standards of service are maintained at all times

-To implement policies and systems as required under the guidance of management

-To effectively manage your staff time and productivity whilst at work

-To ensure that appropriate mise-en place has been prepared

-To use the guest name whenever possible in accordance with the hotel standards

-To train new waiting staff

-Assign opening and closing duties

-To see through and to completion of opening and Closing procedures

-To approach guests in the correct manner as laid out in by the hotel standards

-To support your staff and operate as a safeguard in times of crisis

-To keep a high standard of personal hygiene and appearance

-Must have product knowledge

2000-2004 Nile Hotel International

Position Waiter

Duties - welcoming, greeting and sitting guests

- Attending customer complaints

- Carrying trays with guests order to the room

- Collecting plates, bottles and cutlery from rooms

- presenting menus and bar lists to guests

- explaining the menu, answering any questions and

make recommendations

-Taking orders from guests

-Setting up tables and chairs ready for service

-Informing guests of daily specials

-Fill pepper, salt, sugar, condiments, and cutlery containers

-Ensure food and beverage safety standards are followed at all times

-Clearing and resetting tables

-Providing the guests with information about the hotel and the local area including directions

-Prepare checks or bills that itemize and total meal costs in a proper and clear manner

-Ensuring a clean environment for guests at all times

-Thanking and bidding farewell to guests.

RESPONSIBILITY HELD IN FORMER SCHOOLS INSTITUTIONS

1994-1996 Minister of works Namasagali College Kamuli

1992-1994 Permanent Secretary for. Namasagali College Kamuli

ministry of works

1990-1992 Cob-web Commissioner Namasagali College Kamuli

1987-1989 Head prefect Naluwoli Primary School

HOBBIES

Football

Volleyball

Swimming

Boating

Touring

Pool

Athletics

Meeting new people

Riding bicycles

Special Skills or Strong holds

People oriented

Capable to train others

Self motivated

Able to handle with ease in pressure situations

Team leader

Innovative

REFEREES

Mr. Arun Sondhi

Restaurant Manager

Emirates Palace Hotel

P. Box 39999

ABU Dhabi-UAE

+971-***-***-***

Mr. Ngobi HARRISON

AIM GROUP INTERNATIONAL

Somali-Africa

+252-****-***-**

Mr. Edward Rwotber

Electro Fire Systems

Uganda-East Africa

+256-***-***-***



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