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Customer Service Microsoft Office

Location:
Athol, Massachusetts, United States
Posted:
October 10, 2016

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Jessica Hendley

*** ******** **

Athol, Ma *****

978 *** ****

PROFESSIONAL EXPERIENCE

Millennium Alarm, L unenburg M A 2016 Present

Customer Service Support

● Field incoming calls to address various levels of inquiries to ensure client satisfaction

● Communicate professionally and accurately through incoming calls and email correspondence to handle technical and nontechnical inquires

● Answer questions regarding products and services offered, account information and any other questions that may arise

● Follow up with customers and co workers to confirm that issues have been resolved in a timely manner that is satisfactory to the customer

Colonial Hotel, G ardner MA 2015 2016

Front Desk Associate

● Made reservations over phone or via email, and apply any special request to guest folio

● Approved adjustments to guest bill and apply money back to guest if necessary

● Pre blocked special request for guest and VIP accommodations

● Assigned rooms and make room keys for pre arrival

● Managed housekeepers’ assignments to clean and inspect rooms to ensure standards are met

● Provided assistance to guests face to face while attending in incoming calls and guest requests C&F Answering Service, Fitchburg MA 1991 2014

Phone Operator/Business Manager

● Answered up to 200 calls a day on a multi lined switchboard for Clients within various industries

● Relayed detailed messages to ensure the client received the appropriate information

● General office work including filing, faxing, and various administrative projects

● Ordering and maintained office supplies

● Aided in the bookkeeping efforts including accounts payable, accounts receivable, deposits and payroll

● Maintained and executed employee evaluations

● Hired and dismissed employees based on hiring needs Bose Corporation, F ramingham MA 1996 2000

Administrative Support to the Marketing Department (1997 2000)

● Acted as the main point of contact for the producers for various NBC programs

● Answered a high volume of over the phone and email requests

● Entered request for specific products in SAP system to be sent to set

● Logged serial numbers and locations as they were distributed

● Received return products and logged the serial number back into stock Receptionist (1996 1997)

● Acted at the main point of contact for all incoming calls and guest

● Provided information as needed

● Managed and routed incoming calls and e mails

● Aided in various administrative projects

SKILLS

● Experience with SAP

● Familiarity with Oracle

● Proficient in Microsoft Office and QuickBooks



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