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Customer Service Real Estate

Location:
Philadelphia, Pennsylvania, United States
Salary:
40,000+
Posted:
October 08, 2016

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Resume:

Objective Looking to secure a position in financial services and/or accounting, in which I can apply my professional experience, training, and attention to detail.

Core Competencies

AP/AR Account Reconciliation Encoding Financial Reporting

Invoicing Customer Service Data Entry Record Maintenance

Banking Collections

Experience

MEDICAL BILLING AGENT CROZER HOSPITAL BUSINESS OFFICE MARCH 2016 TO APRIL 2016 – CONTRACT

Data provided by the medical coders to compile and submit claims to insurance companies and then subsequently bill patients.

Using coded data to produce and submit claims to insurance companies

Working directly with the insurance company, healthcare provider, and patient to get a claim processed and paid

Reviewing and appealing unpaid and denied claims

Verifying patients’ insurance coverage

Answering patients’ billing questions

Handling collections on unpaid accounts

Managing the facility’s Accounts Receivable reports

DEPOSIT OPERATIONS AGENT ALLY BANK JUNE 2009 TO DECEMBER 2015

Create customer account adjustments due to processing errors on behalf of our bank or a forward clearing bank

Support Deposit Operations and Accounting with the clearing and posting of rejected items associated with the Debit Card, ACH, Bill Payment, and Checks.

Customer contact regarding complex or detailed explanations and or descriptions of transactions as required.

Prepare a variety of debit and credit transactions to accomplish necessary corrections or adjustments, process customer interest checks, perform deposit verifications, prepare reports, perform account maintenance review, review and mail account notices and account statements.

Ensure that all cases are resolved comply with industry regulations and bank procedures; maintain the department SLAs of the department's case management system and financial controls.

Respond to requests of any specialists and work to resolve less complex issues before taking to a manager.

Provide support and/or direction to our business partners regarding GL research items

Responsible for: investigate daily incoming research and adjustment inquiries; resolve differences; answer service requests and inquiries received from various channels and departments; determine accounting entries and make appropriate disposition

Resolve research and adjustment inquiries within the bank's practices and procedures.

Perform varied clerical functions requiring research and some analysis requiring some decision-making.

Review transactions processed by the branch, back office employees to ensure accuracy and make corrections as necessary

Correction examples include verification/correction of data, preparation of reports for management, creation and updating information from various sources, reconcilement and resolution of item adjustments or errors.

Maintain internal operational and financial controls and ensure that they are observed for all assigned cases.

ELECTRONIC EDITOR ADVERTISING SPECIALTY INSTITUTE FEBRUARY 2002 TO MAY 2009

Primary function of an Electronic Editor: provide support for electronic editing and composition by converting, cleaning up, updating, and archiving electronic files provided by authors.

Review and resolve discrepancies in product catalogs, price sheets, company lines and trade names.

Proofread, editing, updating product descriptions for proper classification and content

Edit, extract and enter appropriate product information on designated forms.

Set up, process and complete catalog product photos

PERSONAL BANKER CITIZENS BANK NOVEMBER 2000 TO FEBRUARY 2002

Conduct transactions for customers, including cashing payroll, personal and government checks, deposits and withdrawals.

Process personal, business, real estate and automobile loans.

Respond to customer concerns and questions about banking services.

Prepare weekly activity reports

Further researched customer requests on Lotus Notes

BANK TELLER COMMERCE BANK FEBRUARY 1999 TO NOVEMBER 2000

Conduct transactions for customers, including cashing payroll, personal and government checks, deposits and withdrawals.

Process personal, business, real estate and automobile loans.

Field questions from customers about banking services and account information.

Generate customer activity reports

Further researched customer requests on Lotus Notes

CASINO CAGE CASHIER TROPICANA CASINO AND RESORT SEPTEMBER 1997 TO JANUARY 1999

Conduct cash transactions, including redemption of gaming chips and coupons and activities on gaming accounts.

Assisted with reconciliation of delinquent gaming accounts with banks.

Maintained files and typed documents; prepared financial history reports; entered account data on computer system.

Fielded telephone inquiries on customer accounts.

Collected payments for internal gaming accounts.

Education

HIGH SCHOOL DIPLOMA JUNE 1987 OAKCREST HIGH SCHOOL

Major: College Preparatory Courses

Minor: Theater Arts

ATLANTIC CAPE COMMUNITY COLLEGE

Major: Computer Science

Minor: Theater Arts



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