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Customer Service Training

Location:
Doha, Doha, Qatar
Posted:
October 08, 2016

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Curriculum Vitae

AMALADOSS.M

Radisson Blu Doha, Qatar

Mob : 0094-55436189

Email : acwyv1@r.postjobfree.com, acwyv1@r.postjobfree.com

OBJECTIVE

Am committed to meeting our goal of being the preferred Company and fully dedicated to ensuring that products and services are been constantly delivered to meet our customer’s requirements and my key objective will be Customer Satisfactions, which will be measured, monitored and improved continually.

PROFESSIONAL EXPERIENCE:

Working as a senior Housekeeping supervisor in Radisson Blu Hotel, Doha, Qatar, from March- 2014 till date.

Worked as Housekeeping Supervisor + coordinator Le Meriden Al Aqah Beach Resort, Fujairah U.A.E from Sep 2008 – Jan 2014,

Worked as Housekeeping Attendant in The Park Hotel Chennai from June 2007 – Sep 2008,

Worked as Housekeeping Attendant (Group Leader) in ITC Welcome group Mahabalipuram from Nov 2006 – May 2007,

Worked as Housekeeping Attendant in The Park Hotel Chennai from Jan 2005 – Nov 2007,

Worked as Front office Assistant in Hotel Singaar International Kanyakumari from May 2004 - Jan 2005,

Professional Training in Front Office & Housekeeping in Hotel Marina New Delhi from Nov 2003 - Jan 2004.

At The Radisson Blu Doha, Qatar, As an Senior Housekeeping Supervisor,

Responsible for snagging and de-snagging of the rooms taking handover of the rooms from the project.

Handles the operation of the shift.

Handling a total team of 10 Room Attendants.

Assisting in preparing and controlling weekly requisitions, usage of chemicals

And supplies.

Coordinates and maintains machine maintenance reports and records.

Assists with the preparation and regular update of the housekeeping

Ensuring targets are met and costs are effectively controlled.

Conducting training program for the room attendants.

And keeping aligned with the Carlson Rezidor Brand standards.

Conducting mid and yearly performance assessments for associates.

TRAINING & SEMINARS ATTENDED

Successfully completed Fire and Safety Procedures.

Food Hygiene.

First Aid training.

Chemical training from Johnson Diversity & Ecolab.

Service culture training program-2008.

Supervisory skill training Program-2009.

Customer service workshop-2009.

Microsoft Office 2007-2010.

Emotional connection with customers-2010.

Great customer service training-2011.

Leadership training -2012.

Work Stress & Time management training-2012.

People management training-2013.

Responsible business training-2014.

Stress Management training-2015.

PROFESIONAL ACHIEVEMENTS

Towel Animal Competition Winner-2010.

Bed Making Competition Winner-2010.

Nominated for the Best Employee for the month of February 2011.

Nominated for the Best Employee for the month of March 2013.

Special Appreciation Letter Received from the Human resource manager from Le Meriden Al Aqah, Beach Resort for the hard work and efforts contributed to the Hotel.

Special Appreciation Letter Received from the Executive Housekeeper from Le Meridien Al Aqah, Beach Resort for uniform cost and categorization.

Appreciation Letter from the Training Consultant for Towel Animal.

Task force in soft opening hotel St.Regis Abu Dhabi.

Awards:

ISO 9001-2000 Accreditations.

Starwood Cares President s awards 2012 outstanding team.

PERSONAL DETAILS

Permanent Address : MARIYASUSAI AMALADOSS

Naduvalur (po)

Ariyalur (Dist)

Pincode-612904

Tamilnadu, India

Date of Birth : 21/12/1985

Sex : Male

Marital Status : Married

Nationality : Indian

Languages Known : Tamil, English, Hindi, Telugu, and Malayalam

Passport Number : M 3966202

Place of issue : Doha

Date of Issue : 31/01/2015

Date of Expiry : 30/01/2025

Reference:

Ms. Dagmar Eliers

Executive Housekeeper

Radisson Blu Hotel Doha

Qatar

00974-33143572

Mr. Parthibhan Victor,

Assi Executive Housekeeper

Le Meridien Al Aqah Beach Resort,

Fujairah, UAE

Mob: 00971-50-4840260

Declaration:

I hereby declare that the above-furnished details are true to the best of my knowledge.

Your Sincerely

(Mariyasusai Amaladoss)



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