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Customer Service Manager

Yerevan, Yerevan, Armenia
October 08, 2016

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Hovakimyan Kristine

Personal Details

Name/ Surnam: Kristine Hovakimyan

Day of birth: 31 Jenuary 1993

Address: Vayots Dzor Province, Vernashen, Tanahat st. 23

Country: Armenia

Nationality: Armenian

Gender: Female

Age: 23

Religion: Christian

Telephone: +374-**-**-**-**



Responsible, educated, hardworking young person with high level customer service skills and excellent organization and communication ability, demonstrated by more than 2,5 years of working experience. Fast learner with flexibility and adherence to following company rules and standards. Trustworthy person with strong desire to succeed in any role.

Personal Qualifications:

Highly responsible and reliable

Excellent communication and interpersonal skills

Remain calm in stressful situations

Friendly, helpful and patient

Complaint handling and problem solving

Good personal presentation and Enthusiastic team member

Innovative with problem solving

Enjoy working with people

Demonstrated/ Experienced/ Administrative skills:

Excellent customer service skills in Greeting Clients/Customers, determining nature and purpose of visit and directing to appropriate person

Provision of information to clients, including services provided

Review and answering correspondence

Handled customer complaints, encouraged a friendly customer service environment

Effectively work with clients

Hotel management

Able to relate with wide variety of people

Administrative management of documentation, drafting routine and complex correspondence

Telephone management to answer calls, provide information, take messages and schedule appointments

Experienced in receiving payment and receipts for services including all aspects of bookkeeping for small business

Transmission of information and documents to customers, using computer, mail or fax Experience:

2014 - present : Amrots Hotel Complex/ Administrator - Manager

2016- Giving Tutorial Lessons / Carol Tofer

2016- Working as a Tour Guide

Language skills:

Armenian/ mother language/

English / good knowledge/

Russian / good knowledge/

German / basic knowledge/

Computer skills:

High level of proficiency with all aspects of Microsoft suite of Applications and capable of learning new computer programs with success and case

Outlook, Internet Explorer

Scanning, Faxing Technology


High education with Bachelor degree of Pedagogy, Teaching: 2010 – 2014 Yerevan Haybusak University

Field of – Foreign language and Literature ( English) Certification:

EDMC– Tour Guide / : 2013, April 1 – August 31

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