Gail L. Pe`ay

**** ******* ****** ************, ** 19150 267-***-****

acwyrq@r.postjobfree.com

PROFILE

** ***** ** ***** *********/Human Services experience, most recent Personal Care Coordinator for Sunrise Senior Living. I am an individual with business acumen, a drive for results, morale development principals, and team building objectives. I have the ability to manage individuals and teams. I have a true passion for people development and engagement. I am a top-performer with a reputation for professionalism, integrity, leadership, creativity, and competence. I am an individual with strong interpersonal and problem solving skills, with a great work ethic.

EXPERIENCE

Sunrise Senior Living, Blue Bell, PA 19422

PERSONAL CARE COORDINATOR 2015-Present

Resident Care and Programs, Point Click Care/Care Connect systems, planning, organizing, develop and lead overall operation of the Personal Care Neighborhood

Quality Assurance and Regulatory Compliance, ensuring all federal, state, and local laws and regulations standards are followed pertaining to resident care and services, quality care and service delivery measured by quality services reviews,

Risk Management, leadership and promotion of safety compliance practices and policies, fire safety, PPE, MSDS, OSHA

Financial Management, presenting products and services to customers, staff, and targeted referral sources, assisting with community budget planning and management of departmental budget including labor and other expenses, review financial statements and implementation of plans of action around deficiencies

Training, Leadership and Team Member Development, recruiting, hiring, training, coaching and disciplining, achieving staff engagement goals and improvement, staffing and scheduling according to operational and budgetary guidelines,

Timekeeping practices and payroll reports, ensure hours worked are recorded and paid appropriately, timely performance reviews with meaningful conversations, team accountability and corrective actions when necessary and documentation, keeping abreast of professional developments in the field through reading, conferences, and training sessions

Sunrise Senior Living, Blue Bell, PA 19422

BUSINESS OFFICE COORDINATOR 1996-2015

Human Resource Management, Team Member On-boarding and Benefits Program Administration

Payroll Processing and Reconciliation in compliance with internal controls

Business Systems include Kronos Time Management, ADP, PeopleSoft HR, PeopleSoft Financials, Yardi Care, ATS (applicant tracking system)

Financial Management by assisting Executive Director on labor, revenue, and other expense monitoring, analysis, and reporting.

Resident Billing per Contractual Agreements, Maintenance of Billing for new and existing residents and Revenue Recognition in compliance with SOX

Bad Debt/ Collections following aging protocols per company policy to minimize bad debt expense

Financial Systems utilization for financial data to report monthly business performance along with monthly auditing to ensure completeness and continuity of services on monthly operating procedures.

Former experience with Sunrise Senior Living: Lead Care Manager, Medication Care Manager, Care Manager, Director of Administrative Services, Administrative Assistant, and Wellness Assistant

The Manor at Chestnut Hill, (formally Sunrise of Chestnut Hill) Philadelphia, PA 19119

BUSINESS OFFICE COORDINATOR 2008-2010

Human Resource Manager within the community, Orientate new employees, Maintain Benefits Program, and Coordinate and Track Training.

Payroll Processing through Strategic and ADP Services.

Vendor Maintenance to set up accounts, process payment, maintained declining budget process to control spending.

Resident Accounts/Billing by following billing protocols and collections policies

Bad Debt/Collections conducted through analysis of resident accounts and payments, and developed an incentive program for on-time payers

Associacion Puertorriquenos en Marcha, Inc., Philadelphia, PA 19122

Lead Child Care Worker 1994-1996

Staffing and Scheduling, according to operational guidelines, timekeeping practices, supervision, following company standards of practice

Training and Development, on-boarding employees through training process and certificate programs in required timeframes, and continual education per state licensing

Classroom Instructor, lead groups of children through nursery, early childhood development, and elementary school education, transportation/escort to school and other community programs

Activities Organizer, ensure daily meaningful therapeutic activity programs, sensory skills and social development

EDUCATION

University of Phoenix:

Bachelors in Business Administration/ Human Resource Management

Pennsylvania Medication Administration Certification

REFERENCES

Available Upon Request

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