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Customer Service Microsoft Office

Plymouth, Minnesota, United States
October 07, 2016

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James W. Taylor

***** **** *** *****

Plymouth, MN 5555446




Concur Technologies: Government Support Analyst 04-2014-06/2016 Eden Prairie, MN Duties included assisting government travelers with booking air, car, and hotel reservations on Concur website. Walking them through process for flight options, class. How to select and confirm options of air, car, and hotel creating their itineraries. Specifically advising how the stamping process is done for approval. How to fix if there are issues in this process. Creating cases to escalate issue for resolution.

Comcast: Customer Service and Retention Sales 10/2012- 04/2014 Minnetonka, MN Received calls from customers requesting to cancel some or all of their services provided by Comcast due to pricing, billing issues, and promotional pricing ending. Duties were to retain customers by creating package, displaying the value, and reselling the package with promo pricing and contract dates.

A.F.L.A.C Insurance Broker 02/2011-10/12 Minneapolis, MN Duties involved selling supplemental insurance plans to businesses to enhance their current benefits package. Adding value to their benefits and policies that may not be offered otherwise. Displayed Powerpoint presentations on the ease of enrolling policy, deducting premium from payroll. Processing claims quickly to avoid hardships for customers. Carlson Wagonlit: Corporate Travel Counselor 06/2006-05/2010 Phoenix, AZ Received calls, emails, and faxes requesting travel including air, car, and hotels. Booking the airfare within their travel policies including both domestic and international routes. Issuing tickets and exchanges when travel plans changed. Providing exceptional customer service, multi-tasking between windows in Sabre and Apollo in order to answer any questions or concerns.

American Express Travel: Corporate Travel Counselor 09/1998-06/2006 Phoenix, AZ Received calls, faxes, and emails from various accounts requesting flight options, fare comparisons, and reservations for air, car, and hotels. Multitasking between different GDS systems to accommodate each call or account. All travel included domestic or international routes. Handling group calls as backup agent when needed. PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST.

SKILLS: Sabre and Apollo GDS, Microsoft Office, Excel, Powerpoint CERTIFICATION: Certified Insurance Broker

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